Why do I have to come to City Hall in order to have my water service started?
To protect customer identity, all new services must be requested in person. The applicant is required to present a government issued photo ID and may also be asked to provide proof of residency at the service location. In order to receive services the same day, please complete this application process by 2 p.m.

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1. How is the (residential) sewer bill calculated?
2. I never received my water bill. Can you send me another bill?
3. Why does my payment take two bank business days to credit to my account?
4. I've just received notification that my landlord has not been paying the utility bills. What can I do?
5. Why do I have to come to City Hall in order to have my water service started?
6. Can you explain the details on my bill, what are all these charges for?