Ramiro Lopez, Director
825 W. Irving Blvd.
Irving, TX 75060
T: (972) 721-2411
F: (972) 721-3733
PO Box 152288
Irving, TX 75015-2288
8 a.m. to 5 p.m., Monday, Tuesday, Thursday and Friday
7:30 a.m. to 5:30 p.m., Wednesday
Customer Service Survey | Submit input online now
We provide excellent customer service through courteous, consistent and knowledgeable interactions with our customers and impress them with the quality and timeliness of our services, treating them in a pleasant and friendly manner.
Customer Service is a division of Public Works and is responsible for ensuring accuracy and efficiency in the collection and assessment of user charges, assisting customers with establishing utility services and addressing all utility service account-related inquiries.