Customer Service | Utilities

825 W. Irving Blvd.
Irving, TX 75060
T: (972) 721-2411
F: (972) 721-3733

Mailing Address
PO Box 152288
Irving, TX 75015-2288

Business hours
8 a.m. to 5 p.m., Monday, Tuesday, Thursday and Friday
7:30 a.m. to 5:30 p.m., Wednesday

Customer Service Survey | Submit input online now

We provide excellent customer service through courteous, consistent and knowledgeable interactions with our customers and impress them with the quality and timeliness of our services, treating them in a pleasant and friendly manner.

Customer Service is a division of Financial Services and is responsible for ensuring accuracy and efficiency in the collection and assessment of user charges, assisting customers with establishing utility services and addressing all utility service account-related inquiries.

Service Requests

Billing and Payments

Rates and Service Fees
Frequently Asked Questions
  • Water Source
  • Billing and Payments
  • Meters and Concerns about Possible Problems
  • Water Usage
  • Wastewater, Hydrants and Water Taste