How do I get cable?

A. Contact Time Warner Cable at (972) 742-5892 or Verizon FIOS at 1 (888) 553-1555 and Verizon website


Who do I contact if I have problems with my cable service?

A. Call Time Warner Cable at the phone number listed above if you have problems with cable. Customer Service is (972) 742-5892 or Verizon FIOS at 1 (888) 553-1555. You may also contact Verizon FIOS through their website


Does the City of Irving have anything to do with my cable service?


The Communications Department oversees the cable franchise and acts as a liaison between the cable company and its customers in the City of Irving. If you are unable to resolve your problem with the cable company or have a complaint about the service you received, call (972) 721-2533 for assistance.


Can I get a copy of the programs produced by the Irving Community Television Network (ICTN)?

A. Yes. The Communications Department will provide tape dubs to people who would like a copy of a particular program. The tape dubs are $15 each, and you are required to provide your own blank DVD-R. The dubbing is usually completed within 10–15 working days once the tape has been received. For additional information contact us at (972) 721-2468 between the hours of 8 a.m. and noon. For Program Copies Form