City of Irving Irving, TX

Database Access Problems 

If you experience problems when trying to access a database from a remote location (home, work, school, etc.), you might try the following solutions:

  • Clear your browser’s cache.
  • Make sure that you’re accessing the database through this page, instead of bookmarking the database page itself.
  • Disable or reconfigure your firewall or security software.
  • Disable any Web “accelerator” (EV1 WebJet, Earthlink Accelerator, NetZero HiSpeed, etc.).
  • If you’re having trouble accessing the Heritage Quest database, see this page for possible solutions.
  • If you receive a Real Download error message, reconfigure or disable that part of Real Download.
  • If you are connected to the Internet through America Online, try accessing the database in a separate browser window (Internet Explorer, Firefox, Netscape, Opera, etc.).

If you still have problems, call the library at (972) 721-2606.