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City of Irving Human Resources Director and Chief Performance Officer Lynda Johnson and City Manager Tommy Gonzalez (second and third from left) accept the Malcolm Baldrige National Quality Award during a ceremony this morning at the Baltimore Marriott Waterfront Hotel in Baltimore, Md. Presenting the award are (left) Dr. Patrick Gallagher, Under Secretary of Commerce for Standards and Technology and Director of the U.S. Department of Commerce’s National Institute of Standards and Technology; U.S. Commerce Deputy Secretary Rebecca Blank; and George Benson, Foundation for the Malcolm Baldrige National Quality Award Chairman.







Deputy U.S. Secretary Of Commerce Presents City of Irving with Malcolm Baldrige National Quality Award


presentation-videoWatch City Manager Tommy Gonzalez's Presentation

Video also available on YouTube

City of Irving Baldrige Web Page

Representatives from the City of Irving were presented with the Malcolm Baldrige National Quality Award during a ceremony this morning at the Baltimore Marriott Waterfront Hotel in Baltimore, Md. The event, which is part of the 25th Annual Quest for Excellence Conference, was presided over by U.S. Commerce Deputy Secretary Rebecca Blank and Dr. Patrick Gallagher, Under Secretary of Commerce for Standards and Technology and Director of the U.S. Department of Commerce’s National Institute of Standards and Technology (NIST).

Irving is only the second city, and the larger of the two, to receive the nation’s highest honor for performance excellence in the program’s 25-year history.

Following a videotaped congratulatory message from President Barack Obama, and before nearly 800 attendees, Irving City Manager Tommy Gonzalez and Human Resources Director and Chief Performance Officer Lynda Johnson accepted the Baldrige Award, the nation’s highest honor for performance excellence, on behalf of the city. They were joined by Mayor Beth Van Duyne, Councilwoman Rose Cannaday and Councilman Dennis Webb.

“Looking at your organization through the lens of the Baldrige criteria is a transformative process,” said Gonzalez. “All of the city’s employees worked toward a common goal, embracing a common vision, and I could not be more proud of them. Irving is a cleaner, safer and better city thanks to their hard work and commitment to excellence.”

In addition to accepting the award, Gonzalez and Johnson joined other representatives of Baldrige Award recipients – past and present – to deliver presentations at the Quest for Excellence Conference, which runs through this Wednesday, April 10.

Each year, the Quest for Excellence Conference allows Baldrige Award winners to share their stories, insights and strategies with hundreds of participants who are interested in starting their own Baldrige journey or who simply want to improve their companies by implementing performance excellence programs. Keynote sessions highlight elements of leadership and excellence, while breakout sessions are focused on the categories used by the Baldrige Performance Excellence Program to assess award applicants, such as strategic planning, customer and market focus, measurement, analysis and knowledge management, workforce focus and process management.

Also receiving awards and presenting at this year’s Quest for Excellence conference were Lockheed Martin Missiles and Fire Control, an advanced combat, missile, rocket and sensor system developer for the U.S. and foreign military; MESA Products Inc., a designer, manufacturer and installer of cathodic protection systems to control corrosion of metal surfaces in underground and submerged structures; and North Mississippi Health Services, a nonprofit, community-owned and integrated health care delivery system serving 24 rural counties in northeast Mississippi and northwest Alabama.

About the Malcolm Baldrige National Quality Award
Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Malcolm Baldrige National Quality Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses. Since 1988, 93 organizations have received Baldrige Awards, which is the only presidential award for performance excellence. The award is managed by the Commerce Department’s National Institute of Standards and Technology (NIST) in conjunction with the private sector.

Posted April 8


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