Efficient Water Use

It is predicted that in the future, we won't have the same amount of water available to us for personal use. Because water is becoming a scarce resource, it is very important to use water efficiently and to care of it by keeping it as clean as possible at its source (rivers, lakes and streams). Each of us is responsible for how we use water and what is disposed of in the wastewater system. Because those systems are impacted by the behavior of every individual, this website has provided tips for how to conserve water and ensure that residents use only as much as is needed. 

This section focuses on helping residents identify leaks so that they don't have to pay for water that is not put to good use. Water that passes through the system without being used appropriately is wasted water. Water conservation or efficiency efforts have several goals, but the elimination of water wasting is one of the most important objectives. Please read each of the sections below to help identify situations where water is being wasted. Then, determine what you can do to stop the water loss, either on your own or with the help of a licensed professional.

Rain/Freeze Sensors: With hot, dry Texas weather, it is sometimes difficult to maintain a green, healthy landscape. As a result of our conditions, residents and businesses often overcompensate by applying too much water. This can cause a large amount of runoff onto areas not needing irrigation or duplication occurs because water is applied during or too soon after a rain event. In order to ensure higher efficiency in the use of water for irrigation purposes, Irving residents have some irrigation system responsibilities. As of January 11, 2011, all irrigation systems at businesses and homes in Irving are required to have a properly functioning rain/freeze sensor. The sensors will assist property owners in complying with the requirements of Texas House Bill 1656 while helping the city reduce or eliminate a large source of wasted water. For more information on the requirements related to the city's irrigation ordinance, use this link. Irrigation Ordinance (2008-9027)

Watering is prohibited during the hours of 10 a.m. to 6 p.m. April 1 - Oct. 31.

Leak detection kits are available at the Customer Service Counter.  For assistance, please contact Customer Service Division at (972) 721-2411. See the Drought Contingency and Water Conservation Plan

Remember that you can still have a leak even if you do not visibly see a leak or your water meter moving.

Checking Your Meter for Leaks

Water meters measure the amount of water that flows from the water main into each home. Water meters are read once each month for billing. To determine the total gallons of water used during the month, subtract last month's reading from this month's figures.

Your water meter is the best way to tell whether you have a leak, how bad your leak is, and how much water your appliances use.

If you have one of the newer meters, you can easily check for a leak yourself. First, turn off all running water.

On your water meter there is a small pinwheel, triangle, or circle on the register. This is a low flow indicator. If this indicator is moving after you have shut off all running water, then you have a leak. Be aware that toilets, faucets, and lawn sprinklers do not always leak.

Note: If you notice water spewing from the meter or the meter connections (the nuts and bolts that connect the meter to the cut-off valve or your water line) call the city for repair at (972) 721-2261. If you notice a leak on the line that goes to your house, call a plumber.

Toilet Leaks

Toilet leaks can waste as much as two hundred gallons of water a day.

When there is a leak in your toilet, you usually can not see or hear it. When a toilet has a leak, it will drain to a certain point in the tank, and then run to fill the tank again. It will then shut off until it leaks down to the same point.

If you suspect you have a leaky toilet, add some food coloring to the tank and let it sit for half an hour. Then check the bowl to see if the water has changed color, which would indicate a leak.

Faucet Leaks

A steady drip form a faucet can waste as much as twenty gallons a day. If your faucet has an old gasket, it may require a lot of pressure to shut it off fully. With different people using the faucet, it may not always be shut off completely, so be sure to check that your faucets aren't running.

Irrigation Leaks

Sprinkler heads sometimes remain partially open leaking unseen water on to the lawn. When they are turned on again, the valve may then close properly. Lawn sprinkler heads use between 3 and 5 gallons per minute, which adds up very quickly.

Suggestion: Read your water meter before you turn on your system and then read it when it has shut off. Subtract the two numbers to see how many gallons of water the sprinkler heads have used.


If you do find a leak on your property the Customer Service Division (972) 721-2411 can help alleviate the cost of the wasted water by giving one leak adjustment per calendar year for up to two months service.

The customer must provide a copy of receipt for the repair to Customer Service. This should include what the problem was and the date of the repair. Customer Service will then use an average from the months prior to the problem to figure the adjusted amount.