Utilities and Services

Water/Sewer Service

Customer Service is a division of Water Utilities and is responsible for serving more than 47,000 water account holders. The department attends to the needs of residents and businesses, ensuring accuracy and efficiency in the collection and assessment of user charges, as well as assisting customers with establishing utility services and addressing all utility service account-related inquiries. Contact Customer Service at (972) 721-2411 or visit the Customer Service page.

• Rates and Service Fees
• Understanding Your Bill
• Payment Options
• New / Transfer / Discontinue Service Account Requests

After-Hours Emergency Water Utilities: (972) 721-2281

Trash, Recycling Pickup Service

• Refuse / garbage collection schedule
• Recycling in Irving

To begin residential service, contact Customer Service at (972) 721-2411 or visit the Customer Service page.