Utilities and Services
Customer Service is a division of Water Utilities and is responsible for serving more than 47,000 water account holders. The department attends to the needs of residents and businesses, ensuring accuracy and efficiency in the collection and assessment of user charges, as well as assisting customers with establishing utility services and addressing all utility service account-related inquiries. Contact Customer Service at (972) 721-2411 or visit the Customer Service page.
- Rates and Service Fees
- Understanding Your Bill
- Payment Options
- New / Transfer / Discontinue Service Account Requests
After-Hours Emergency Water Utilities: (972) 721-2281
Trash, Recycling Pickup Service
To begin residential service, contact Customer Service at (972) 721-2411 or visit the Customer Service page.
Other Utilities and Services
Check out these resources for information about utilities, recreation, city libraries and local publications.
Report your electric power outage to Oncor.
Water Quality Report
View the current Water Quality Report from the City of Irving, Texas.