Materials may be returned at any Irving Public Library location. After-hours 24/7 book return windows are available at all library locations. Damaged materials should be returned and reported to a staff member at the checkout desk.
If materials are not returned on time, customers may not check out materials, use the public computers, place materials on hold, or renew library materials. Once the late materials are returned or charges are resolved, privileges are restored.
If items are not overdue or on hold for another customer, they may be renewed. Most materials may be renewed up to 3 times. Patrons can renew materials online with library card and PIN or call (972) 721-2580 for the automated renewal service available 24 hours a day.
PLACING A HOLD
If the item a patron wants is not currently on the shelf at their local branch library, they may place a hold on the item to have it delivered to the local branch when it is available. A Full Access card may have up to 20 holds at one time.
Holds may be placed using the library’s online catalog or by phone or chat. The library will notify the patron when the item is ready to be picked up either by phone or via email. Materials that are ready for pickup are held for seven days. Customers with late materials or charges on their account cannot place any hold requests.
REPLACING LIBRARY CARDS
A valid photo ID must be shown and account information verified to replace a lost library card. There is a $2.00 fee for a replacement card. Patrons who have simply forgotten a plastic card at home or temporarily misplaced it can access most library services with a photo ID or card number saved in a digital card app.
FINES AND FEES
The Irving Public Library does not charge fines for overdue materials. The library does charge for lost or damaged materials; charges may include a non-refundable processing fee up to $5.00. Cardholder accounts with charges more than 75 days past due may be referred to the library’s collection agency and charged a non-refundable collection fee that the cardholder must pay to clear the account, even if the items are returned.
PAYMENTS AND PAYMENT PLANS
Payments are accepted at all library locations, online, or over the phone. Staff can accept credit card (Visa, MasterCard, and Discover) payments over the library’s Online Payment system. Monthly payment plans are available in order to allow continued checkout and use of public computers.
LIBRARY REFUND POLICY
No refunds will be issued for payments after 60 days. Refunds require the original payment receipt(s). Processing fees are non-refundable. Lost items must be returned in good condition for a refund. All library card fees are non-refundable.
The registered cardholder is responsible for all materials borrowed on the card and agrees to abide by all library policies in effect. Call the library at (972) 721-2628 to promptly report a lost card or changes in address or phone information. The card is the property of the Irving Public Library.
PUBLIC COMPUTER USE
A library card number and PIN are required to use a public computer. A customer is allowed to log on twice a day. Public computers cannot be used by customers with late materials or charges on their accounts. Computer Use Only cards are available. View the Computer and Internet Policy (PDF).