Holds FAQ
How do i place a hold?
1. Log in to the account.
2. Search for the item.
3. Select Place Request on the right side of the title or under the item's information.
4. On the next screen, select the library branch from where the item should be picked up.
5. If the hold should be activated on a future date, type the date in the Activation Date box. If the hold should be active immediately, leave the current date in the Activation Date box.
6. Click Submit Request.
7. A notification will arrive via email or phone when the item(s) are ready to pick up. The item will be held for seven days.
CANCEL A HOLD
1. Log in to the account.
2. Click on Requests to see a list of requested holds.
3. Select the requested item or items and click Cancel Selected. The Cancel Requests page appears and will ask to confirm the cancel request.
4. Select Submit.
5. The item will still appear in the Requests list but shows the date the request was canceled.
SUSPEND A HOLD
1. Log in to the account.
2. Click on Requests to see a list of requested holds.
3.) Select the requested item or items and click Suspend/Reactivate Selected. The Suspend/Reactivate Holds Requests page will appear and ask for the desired suspension date for the holds requested.
4. Select Submit.
5. The item will still appear in the Requests list and shows the status of Inactive with the date desired to activate.
Check My Requests
Need to know the status of a hold on an Irving Library item or a request to another library system? Click the link below to be taken to your account to see the latest updates.
Requests: Know Before You Go
A hold goes through several steps after it is requested before it is ready to be picked up at a library location. Below are definitions of the terminology used in the library's system which should help in understanding where an item is in the hold process.