Innovation and Performance Office

The Innovation and Performance Office is dedicated to improving government efficiency and effectiveness through well-thought-out, collaborative approaches based on best practices and national standards that promote a higher level of service and enhance overall quality of life. We offer the following scope of services for all departments.

TRANSLATE STRATEGIC OBJECTIVES INTO ACTIONS
  • Facilitate the development and tracking of strategic initiatives.
  • Identify areas of alignment with the strategic plan, comprehensive plan, and other key planning documents.
  • Support the internal and external reporting of progress toward achieving initiatives of strategic importance.
STRENGTHEN DATA MANAGEMENT PRACTICES
  • Assist with the creation of meaningful data sets.
  • Provide data-rich reports to assess operational and program effectiveness.
  • Identify opportunities to benchmark performance against national standards.
  • Facilitate the use of data to justify budget requests, allocate resources, and prioritize work.
FACILITATE CONTINUOUS IMPROVEMENT
  • Work to understand a process through the use of various methodologies and approaches (process mapping, root cause analysis, current state evaluation, stakeholder analysis, etc.)
  • Analyze customer and department data to gain operational insights.
  • Identify opportunities for improvement through data analytics, human-centered design, and other relevant approaches.
  • Design and conduct experiments to test possible solutions.
  • Foster a culture of innovation through creative dialogue, training, and grant funding. 
SUPPORT GOVERNMENT TRANSPARENCY 
  • Assist in creating customer-friendly data visualizations for presentations, reports, and other publications.
  • Conduct tactical data engagements to enhance the use of resident-centered data.
  • Enhance the availability of department data that is public in nature.
  • Facilitate data-sharing across the organization. 
FACILITATE CUSTOMER RESEARCH AND ENGAGEMENT
  • Identify the appropriate method or tool for gaining customer insights. 
  • Design, administer, and analyze survey results. 
  • Lead focus groups and other discussions to better understand customer perspectives.
  • Create engagement opportunities through civic academies, hackathons, and other effective approaches.