Emergency Communications Officers

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Police DispatcherWhy Choose Irving?

The City of Irving is a vibrant and dynamic community with more than 235,000 residents that offers a competitive salary and benefits package that boast a cost of living below the national average.

The Irving Police Department has 45 Emergency Communications Officers and at least 52 percent are Intermediate or Advanced Certified Telecommunicators.

The department's facilities include two police stations, a Family Advocacy Center, a Police Athletic League facility and a full-service Police Academy.

The City of Irving is looking for individuals who possess good decision-making abilities and judgment, as well as demonstrate dependability, emotional control and, above all, impeccable integrity.

Requirements:

  • U.S. Citizen, at least 18 years of age
  • High school diploma or GED
  • No Class B misdemeanor convictions within the past 10 years
  • No Class A misdemeanor convictions or higher
  • Must receive Basic Telecommunicator Certification within the first year
  • One year of related call center or multiple phone line experience preferred
  • Knowledge of:
    • English language, including meanings of words and grammar
    • Customer service skills
    • Basic math
    • Office software

Hiring Process

Applicants will complete an application with the City of Irving. Additional steps in the process include:

  • Criti-Call Test
  • Polygraph
  • Background investigation
  • Interview board
  • Drug screen
  • Psychological Exam

Pay Scale 

 Position
 Annual Salary
Emergency Communications Officer$55,512-$78,276
Senior Communications Officer $61,224 - $86,316
Police Communications Supervisor$69,408 - $97,872



Incentive PayMonthly
Training Officer3% of pay
Night Shift$100
Fitness (IWin)$130
Bilingual$100 to $250


Certification PayMonthly
Master TC License$160.00
Advanced TC License$110.00
Intermediate$60.00
  1. Training
  2. Benefits
  3. Retirement
  4. Salary

Training for all new emergency communications officers involves 160 hours of classroom training and 16 weeks with a Certified Training Officer.

An Emergency Communications Officer, upon completion of basic training, will be released to work the floor without a training officer for a period of time moving into the second part of training. The second phase includes:

  • 40 hours of classroom training
  • 200 hours of police radio training
  • 200 hours of national crime computer training with a Certified Training Officer

Job Posting Information

Applications are accepted when a vacancy occurs. View open positions with the City of Irving.

Apply online or in person at Irving City Hall, 825 W. Irving Blvd.

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