Mailing address and name changes should be sent to the Customer Service Department to ensure account information is up-to-date.
Address changes are handled as conveniently as possible for customers. New information can be sent in via:
- Phone at (972) 721-2411 (verification of account information is required)
- Email Customer Service
- Mailed to City of Irving, Customer Service Department, 825 W. Irving Blvd., Irving, TX 75060.
- Submitted in person at the Customer Service window at City Hall.
Name changes are made to an account for official name changes, such as change in marital status. Customers should submit a Name Change form, available in English (PDF) and Spanish (PDF).