Emergency Winter Weather Resources

The city urges all residents, businesses and employees to prepare for this weather event and consult traffic, weather and news sources before venturing outside. Here is a list of important links and phone numbers in case of an emergency during the winter storm:

• KnoWhat2Do – Department of Homeland Security’s emergency preparedness page: Learn about emergency preparedness Opens a New Window. 
• TXDOT - Highway Conditions: Access highway condition information Opens a New Window. 
• 24/7 Electricity Outage Information: Find outage information Opens a New Window. 
• Report a Power Outage – toll-free, 24/7 hotline: (888) 313-6862 or (888) 313-4747
• Report a Power Outage online: Report power outages Opens a New Window. 
• Text Oncor about a Power Outage: The service requires preregistration.
  • Text ‘reg’ to 66267 (ONCOR) to register. Please have either your ESID or the telephone number listed on your account and your ZIP code to complete registration.
  • Text ‘out’ to 66267 (ONCOR) to report your outage.
  • Text ‘stat’ to 66267 (ONCOR) to receive an update on your outage.
• Oncor Chronic Care Customer Application: View the application Opens a New Window.