Emergency Winter Weather Resources

The city urges all residents, businesses and employees to prepare for this weather event and consult traffic, weather and news sources before venturing outside. Here is a list of important links and phone numbers in case of an emergency during the winter storm:

  • KnoWhat2Do – Department of Homeland Security’s emergency preparedness page: Learn about emergency preparedness
  • National Weather Service Winter Weather Safety and Awareness Page: Weather Safety and Awareness
  • TXDOT - Highway Conditions: Access highway condition information
  • 24/7 Electricity Outage Information: Find outage information
  • Report a Power Outage – toll-free, 24/7 hotline: (888) 313-6862 or (888) 313-4747
  • Report a Power Outage online: Report power outages
  • Text Oncor about a Power Outage: The service requires preregistration.
    • Text ‘reg’ to 66267 (ONCOR) to register. Please have either your ESID or the telephone number listed on your account and your ZIP code to complete registration.
    • Text ‘out’ to 66267 (ONCOR) to report your outage.
    • Text ‘stat’ to 66267 (ONCOR) to receive an update on your outage.
  • Oncor Chronic Care Customer Application: View the application