The City of Irving pays for three full-time employees, as well as FAC facility costs, supplies and utilities. Any grant funds managed through the FAC nonprofit organization are spent on direct services to clients or to contract intern supervisors.

The Crime Victims' Services staff is responsible for providing services to victims of violent crime. This includes notifying victims of their rights, answering victims’ questions, explaining the justice process and making them aware of the support services that are available to victims.

Five Domestic Violence Investigators are on staff who investigate all cases involving family violence offenses. The investigators:

  • Interview complainants and suspects.
  • Determine if and how a case will be filed.
  • Work with Dallas County District Attorney’s office.
  • Obtain Emergency Protective Orders.
  • Obtain warrants.

Counselors assist victims of violent crime by providing information about Crime Victims’ Rights, assistance with Crime Victims’ Compensation, personal and legal advocacy, education, appropriate referrals, and resources and support designed to reduce repeat victimization and facilitate recovery.

Dallas County Child Protective Services has two units working in the building that provides easy access for our clients.

Dallas Children’s Advocacy Center also has a satellite clinic in the FAC building and offers services to children victimized by sexual abuse and their families.

The Irving FAC manager oversees graduate students doing their internships in the fields of counseling, psychology and social work from University of North Texas (UNT), Texas Women’s University (TWU), Dallas Baptist University (DBU) and other universities. These interns join with the paid staff in providing services to Irving residents. Spanish- speaking counselors provide assistance to the city's Spanish-speaking population.