Frequently Asked Questions

  1. Is there a City of Irving convenience fee?
  2. What type of payments are accepted at the City of Irving payment website?
  3. Can I just make my payment without establishing a username / password?
  4. How will my transaction be confirmed?
  5. When is my payment credited to my account?
  6. Can I view my Municipal Services statement online?
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  1. I never received my water bill. Can you send me another bill?
  2. Can you explain the details on my bill, what are all these charges for?
  3. I know I used less water this month but the usage is still high. Why?
  4. Why is my water bill so high?
  5. Why is my bill higher than my neighbor's?
  6. How is the (residential) sewer bill calculated?
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  1. What should I do if sewerage is backing up?
  2. Will the City of Irving repair leaks inside my home?
  3. Who do I call about low water pressure to my home?
  4. Can the City of Irving recommend a good plumber?
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  1. What is wastewater and why do I pay for it?
  2. Why do I sometimes see fire hydrants running when there is no fire?
  3. My tap water sometimes has an earthy or musty taste and scent in the late summer. What causes this?
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  1. Where does Irving get its water?
  2. How safe is Irving’s drinking water?
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