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Customer Service / Utilities
Frequently Asked Questions
Frequently Asked Questions
Irving Utility Payments Website FAQs
Is there a City of Irving convenience fee?
What type of payments are accepted at the City of Irving payment website?
Can I just make my payment without establishing a username / password?
How will my transaction be confirmed?
When is my payment credited to my account?
Can I view my Municipal Services statement online?
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Utility Billing and Payments FAQs
I never received my water bill. Can you send me another bill?
Can you explain the details on my bill, what are all these charges for?
I know I used less water this month but the usage is still high. Why?
Why is my water bill so high?
Why is my bill higher than my neighbor's?
How is the (residential) sewer bill calculated?
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Meter Concerns FAQs
What should I do if sewerage is backing up?
Will the City of Irving repair leaks inside my home?
Who do I call about low water pressure to my home?
Can the City of Irving recommend a good plumber?
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Wastewater, Running Hydrants and Water Taste FAQs
What is wastewater and why do I pay for it?
Why do I sometimes see fire hydrants running when there is no fire?
My tap water sometimes has an earthy or musty taste and scent in the late summer. What causes this?
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Water Source FAQs
Where does Irving get its water?
How safe is Irving’s drinking water?
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Service Requests
New Residential Customers
New Commercial Customers
Name, Mailing Address Changes
Transfer Existing Services
Discontinue Services
Deposits
Maintenance Requests
New Water / Sewer Tap
Billing Information
Understanding Your Bill
Line Item Explanation of Municipal Bill
Leaks and Leak Adjustments
Lowering Your Bill
Nonpayment Service Disconnects
Penalties
Rates and Service Fees
How Rates Are Determined
Water Rates
Wastewater Rates
Service Fees
Municipal Drainage Rates
Payment Options
Maintenance, Conservation Information
Maintaining Water Systems
How Much Water Am I Leaking?
Frequently Asked Questions
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