Customers with past-due balances
To assist residents financially impacted by the COVID-19 pandemic, the City of Irving Water Utilities Department temporarily froze penalties and disconnections for nonpayments. In order to continue providing residents with exceptional and safe water, drainage and wastewater services, late fees and disconnections will resume effective Oct. 1 and will be realized on the November billing cycle.
Help is Available
The city offers payment plan options to assist residents in arrears, and CARES Act funding is available to assist qualifying residents.
For Irving residents with past-due balances due to the COVID-19 pandemic, Dallas County currently offers a housing and utility assistance program that allows payment for city water/sewer utility bills.
- To learn more and apply for the program, visit DallasCounty.org/EHAP.
Pay Your Irving Utilities Bill
To provide convenience to customers, the City of Irving offers several utility bill payment alternatives:
- City of Irving Website
- Bank Website
- City Hall
- Authorized Payment Locations
- Payment Arrangements
Pay your City of Irving utility bill online. The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-Checks. The site provides a number of features and functionality to customers:
- Customers can make a one-time online payment without setting up an account.
- Customers can create an account to access more features, including:
- Recurring (automatic) online payments from your checking account or credit/debit card.
- View and pay multiple accounts at one time (business, multifamily accounts).
- Paperless billing with email reminders.
- View billing and payment history.
- View water consumption history.
Your account number and the service address for the account are required for online one-time and recurring utility bill payments.
Please note, City of Irving utility bill payments made online or through a customer’s bank website generally take at least two bank business days to be credited to your account. Late payments are subject to additional fees and penalties, per city ordinance.
The City of Irving accepts payments made through a customer's bank, also known as electronic ACH.
Banks and other financial institutions offer online bill payment, which allows a customer to set up payees online and submit payment requests. The financial institution debits the holder's account and will print and mail a check or submit payment electronically in the amount submitted.
Customers should make themselves aware of how their bank processes requests. Typically, regular bank electronic transactions will be delivered in one to two business days, and checks printed and mailed on your behalf will be delivered in five to seven business days.
Please mail payments to the address shown on the billing statement or 825 W Irving Blvd., Irving Texas 75060
Allow seven to 10 business days for the payment to be reflected on your account.
Municipal utility customers can pay bills by using an automated phone system. There are no additional fees to the customer using this option, and MasterCard, VISA or Discover credit cards are accepted.
To take advantage of this convenient payment method, please have your credit card along with the utility account number available and call (972) 721-3774. Follow the automated prompts.
Restricted Public Access to City Hall During COVID-19 Crisis
The City of Irving now restricts public access to City Hall in order to reduce public interaction throughout the building during the novel coronavirus outbreak.
Effective Friday, March 20, all public business will be conducted in the west side of the first floor lobby of City Hall, 825 W. Irving Blvd., adjacent to City Council Chambers. Irving Fire Department medics will screen all visitors to City Hall upon entry. Badge access is required all floors of the building, until further notice.
The city encourages the public to use other forms of payment, including online, phone and mail, as well as authorized payment locations, to encourage social distancing and personal isolation.
Payments received after 5 p.m. are posted to the account the next business day and may be subject to additional fees and penalties, per city ordinance. Cash, check, money order, VISA, MasterCard and Discover credit / debit cards are accepted.
As an added convenience, customers can use the night drop box and drive-thru payment window. These are located on the drive between City Hall and the Jack D. Huffman Community Building, near the parking garage.
For accounts that are not past due, utility payments can be made at one of many of our authorized payment locations:
- Irving Fiesta Mart locations at 975 W. Irving Blvd. or 1145 W. Airport Freeway.
- Any ACE Cash Express (Locations nationwide)
- Western Union (Irving locations)
Please note that transactions at these locations may delay the posting of your payment(s) further.
If a customer is unable to pay a Water Utility bill on time as the result of financial hardship or high water usage due to a repaired leak, the City of Irving Customer Service Department can arrange a payment plan.
Arrangements can be made in person at the Customer Service Department offices, City Hall, 825 W. Irving Blvd., or by completing a Payment Agreement Form (PDF) and faxing it to (972) 721-3733.
Payment agreements can be arranged a maximum twice per year by the account holder or co-applicant listed on the account. Please contact a customer service representative at (972) 721-2411 to determine if other options may be available to you.