Payment Options

Customers with past-due balances

To assist residents financially impacted by the COVID-19 pandemic, the City of Irving Water Utilities Department temporarily froze penalties and disconnections for nonpayments. In order to continue providing residents with exceptional and safe water, drainage and wastewater services, late fees and disconnections will resume effective Oct. 1 and will be realized on the November billing cycle.

Help is Available

The city offers payment plan options to assist residents in arrears, and CARES Act funding is available to assist qualifying residents.

For Irving residents with past-due balances due to the COVID-19 pandemic, Dallas County currently offers a housing and utility assistance program that allows payment for city water/sewer utility bills. 

Pay Your Irving Utilities Bill

To provide convenience to customers, the City of Irving offers several utility bill payment alternatives:

  1. City of Irving Website
  2. Bank Website
  3. Mail
  4. Phone
  5. City Hall
  6. Authorized Payment Locations
  7. Payment Arrangements

Pay your City of Irving utility bill online. The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-Checks. The site provides a number of features and functionality to customers:

  • Customers can make a one-time online payment without setting up an account.
  • Customers can create an account to access more features, including:
    • Recurring (automatic) online payments from your checking account or credit/debit card.
    • View and pay multiple accounts at one time (business, multifamily accounts).
    • Paperless billing with email reminders.
    • View billing and payment history.
    • View water consumption history.

Your account number and the service address for the account are required for online one-time and recurring utility bill payments. 

Utility Bill Statement

Please note, City of Irving utility bill payments made online or through a customer’s bank website generally take at least two bank business days to be credited to your account. Late payments are subject to additional fees and penalties, per city ordinance.