Payment Options

The City of Irving accepts payments made through a customer's bank, also known as electronic ACH.

Banks and other financial institutions offer online bill payment, which allows a customer to set up payees online and submit payment requests. The financial institution debits the holder's account and will print and mail a check or submit payment electronically in the amount submitted.

Customers should make themselves aware of how their bank processes requests. Typically, regular bank electronic transactions will be delivered in one to two business days, and checks printed and mailed on your behalf will be delivered in five to seven business days.

Please mail payments to the address shown on the billing statement or 825 W Irving Blvd., Irving Texas 75060

Allow seven to 10 business days for the payment to be reflected on your account.

Municipal utility customers can pay bills by using an automated phone system. There are no additional fees to the customer using this option, and MasterCard, VISA or Discover credit cards are accepted.

To take advantage of this convenient payment method, please have your credit card along with the utility account number available and call (972) 721-3774. Follow the automated prompts.

Restricted Public Access to City Hall During COVID-19 Crisis

The City of Irving now restricts public access to City Hall in order to reduce public interaction throughout the building during the novel coronavirus outbreak.

The Irving City Hall lobby is open for limited business, with modifications in place to keep individuals safe. All public business is conducted in the first floor lobby of City Hall. 

Upon entering City Hall, visitors are asked to use the temperature check kiosk located at the front entrance. The machine will print off a sticker once the individual is approved to proceed. Visitors are encouraged to wear their sticker visibly. 

The city encourages the public to use other forms of payment, including online, phone and mail, as well as authorized payment locations, to encourage social distancing and personal isolation.

More information

Payments received after 5 p.m. are posted to the account the next business day and may be subject to additional fees and penalties, per city ordinance. Cash, check, money order, VISA, MasterCard and Discover credit / debit cards are accepted.

As an added convenience, customers can use the night drop box and drive-thru payment window. These are located on the drive between City Hall and the Jack D. Huffman Community Building, near the parking garage.

For accounts that are not past due, utility payments can be made at one of many of our authorized payment locations:

• Irving Fiesta Mart locations at 975 W. Irving Blvd. or 1145 W. Airport Freeway.
• Any ACE Cash Express (Locations nationwide)
• Western Union (Irving locations)

Please note that transactions at these locations may delay the posting of your payment(s) further.

If a customer is unable to pay a Water Utility bill on time as the result of financial hardship or high water usage due to a repaired leak, the City of Irving Customer Service Department can arrange a payment plan.

Arrangements can be made in person at the Customer Service Department offices, City Hall, 825 W. Irving Blvd., or by completing a Payment Agreement Form (PDF) and faxing it to (972) 721-3733.

Payment agreements can be arranged a maximum twice per year by the account holder or co-applicant listed on the account. Please contact a customer service representative at (972) 721-2411 to determine if other options may be available to you.