Any account with an unpaid balance more than 30 days past due will result in disconnected service. In addition, if a deposit was included in the first month’s bill, service will be disconnected without notice if the customer fails to make payment by 5 p.m. on the due date shown on the bill. Once service has been disconnected due to nonpayment, the customer will not be eligible to make payment arrangements.
To have service reconnected, the customer will be required to pay all fees related to the service disconnect, as well as all previous amounts due. In addition, the customer may be required to post a new deposit, which could be up to four times the account's highest utility bill.