Irving Public Library Strategic Plan 2019-2021

Strategic Plan Strategy 2 Banner with background
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Strategy 2: Stand UP & Stand OUT

Goal 1: Strengthen the Library’s presence and prominence in the community.

>> Explore opportunities to improve job efficiency and task outcomes through restructuring the distribution of key functions such as publication and media design, social media communications and outreach efforts.

>> Identify underserved populations within the city and develop action plans for reaching these groups to inform them of relevant library programs and services and solicit ideas to better meet their needs.

>> Investigate ways to increase the reach and the quality of library outreach  efforts, including opportunities for mobile or satellite library services in areas not served by a library.

Goal 2: Stand out as an organization defined by and recognized for service excellence.

>> Explore opportunities to improve job efficiency and task outcomes through restructuring the distribution of key functions such as collection development, customer service standards, programming and technology coordination. 

>> Codify key processes and capture institutional knowledge of long-tenured staff to facilitate contingency and succession planning.

>> Grow staff skills through the development of knowledge transfer programs that include mentoring, job shadowing and cross-training. 

>> Improve utilization of in-house training by embracing city’s Cornerstone LMS project as a platform for publishing, assigning and tracking staff training.

>> Rigorously measure resource allocations and outcomes of library programs and services in order to ensure excellent value to library stakeholders.

staff winners