Open for City Business

All patrons visiting City of Irving facilities for any reason should wear a face covering and practice social distancing. Masks will be made available for visitors without a face covering, if desired. All public business will be conducted in the first floor lobby of City Hall. Several city departments are available to assist visitors with various needs by appointment only, including inspections, permitting, code enforcement and water utilities. To make an appointment, visit the Frequently Called Numbers page.

Many City services can be accessed online for patrons who prefer to not wear a face covering or wish to avoid in-person contact.

Upon entering City Hall, visitors are asked to use the temperature check kiosk located at the front entrance. The machine will print off a sticker once the individual is approved to proceed. Visitors are encouraged to wear their sticker visibly. 

Guests should continue to follow CDC guidelines by washing their hands, wearing a face covering and avoiding close contact by maintaining 6 feet of distance between others.

View Departmental Reopenings and Guidelines

  1. Public Safety
  2. Resident Services
  3. Entertainment & Activities
  4. Business Services
  5. City Operations

TillersFOR EMERGENCIES, CALL 9-1-1

Irving Fire and Police Departments are fully staffed and operating normally regarding patrols and emergency response.

Fire 

Other Services

2016-12-crime-prevention.jpgPolice

Food Distributions, Drives, Large Events

To avoid scheduling and traffic issues, Irving Police asks that organizations hosting food and supplies delivery events and drives contact IPD’s Special Events section at (972) 721-2484 at least five days before the event. Learn more

Animal Services

  • The Irving Animal Care Campus (IACC), 4140 Valley View Lane, is open for normal business hours: 1 to 6 p.m., Tuesday through Saturday. The IACC is closed on Sunday and Monday. 
  • Managed access to the IACC will remain in effect until further notice. People interested in adopting a pet, owners reclaiming pets and people dropping off a stray animal will be handled on a first-come, first-served basis. Upon arrival at the shelter, individuals should call the phone number posted on the door to be added to the service list.
  • Field Services: Animal Services Officers (ASO) are on duty from 8 a.m. to 5 p.m. daily, and calls are answered during normal business hours. Response is based on priority, and an ASO is on call after-hours for emergencies, as usual.
  • For the full list of available services, visit the Animal Services website. Contact IAS at (972) 721-2256 or via email for additional information or assistance.

Irving Family Advocacy Center (FAC)

  • FAC counselors have resumed some in-person services. For more information, contact the FAC via email or call (972) 721-6555 or (972) 721-6562.
  • FAC counselors also offer telehealth services only for non-emergency issues. Telehealth services require the use of a computer, phone or tablet and include individual, play therapy and family counseling. To apply for these services, contact the FAC via email or call (972) 721-6555 or (972) 721-6562.
  • Victim Services staff are available via email or by phone at (972) 721-6561, 8 a.m. to 5 p.m., Monday-Friday. In-person meetings are available by appointment.

Records, Property Sections

  • The Irving Police Department’s Records and Property Room sections are open for regular business with limitations, following federal, state and local recommendations and orders. Visit the Police Records page for details.
  • Appointment are required to obtain a background check or solicitors permit. Call (972) 721-2437 or (972) 721-2438 to schedule an appointment.
  • Guests should continue to follow CDC guidelines by washing their hands, wearing a face covering and avoiding close contact by maintaining 6 feet of distance between others. 
  • Only two people are allowed in the Records Lobby area at one time; overflow is required to wait outside.