Open for City Business
All patrons visiting City of Irving facilities for any reason should wear a face covering and practice social distancing. Masks will be made available for visitors without a face covering, if desired. All public business will be conducted in the first floor lobby of City Hall. Several city departments are available to assist visitors with various needs by appointment only, including inspections, permitting, code enforcement and water utilities. To make an appointment, visit the Frequently Called Numbers page.
Many City services can be accessed online for patrons who prefer to not wear a face covering or wish to avoid in-person contact.
Upon entering City Hall, visitors are asked to use the temperature check kiosk located at the front entrance. The machine will print off a sticker once the individual is approved to proceed. Visitors are encouraged to wear their sticker visibly.
Guests should continue to follow CDC guidelines by washing their hands, wearing a face covering and avoiding close contact by maintaining 6 feet of distance between others.
View Departmental Reopenings and Guidelines
FOR EMERGENCIES, CALL 9-1-1
Irving Fire and Police Departments are fully staffed and operating normally regarding patrols and emergency response.
Fire
- Nonemergency: (972) 721-2651, 8 a.m. to 5 p.m., Monday-Friday. After regular business hours: (972) 721-2308.
- Email Fire Community Outreach
Other Services
- Plan reviews and fire permit submissions being conducted online.
- Fire safety information
- Open Record Requests
- See all online forms
Police
- Nonemergency Dispatch: (972) 273-1010. For more contact information, visit the IPD website.
- Patrol is operating normally.
- Many reports can be filed online. Visit the Online Reporting page for details.
- Payments for alarm permits will not be accepted in person. Visit the Alarm Permits page for information on purchasing, renewing and making other payments for permits.
Food Distributions, Drives, Large Events
To avoid scheduling and traffic issues, Irving Police asks that organizations hosting food and supplies delivery events and drives contact IPD’s Special Events section at (972) 721-2484 at least five days before the event. Learn more
Animal Services
- The Irving Animal Care Campus (IACC), 4140 Valley View Lane, is open for normal business hours: 1 to 6 p.m., Tuesday through Saturday. The IACC is closed on Sunday and Monday.
- Managed access to the IACC will remain in effect until further notice. People interested in adopting a pet, owners reclaiming pets and people dropping off a stray animal will be handled on a first-come, first-served basis. Upon arrival at the shelter, individuals should call the phone number posted on the door to be added to the service list.
- Field Services: Animal Services Officers (ASO) are on duty from 8 a.m. to 5 p.m. daily, and calls are answered during normal business hours. Response is based on priority, and an ASO is on call after-hours for emergencies, as usual.
- For the full list of available services, visit the Animal Services website. Contact IAS at (972) 721-2256 or via email for additional information or assistance.
Irving Family Advocacy Center (FAC)
- FAC counselors have resumed some in-person services. For more information, contact the FAC via email or call (972) 721-6555 or (972) 721-6562.
- FAC counselors also offer telehealth services only for non-emergency issues. Telehealth services require the use of a computer, phone or tablet and include individual, play therapy and family counseling. To apply for these services, contact the FAC via email or call (972) 721-6555 or (972) 721-6562.
- Victim Services staff are available via email or by phone at (972) 721-6561, 8 a.m. to 5 p.m., Monday-Friday. In-person meetings are available by appointment.
Records, Property Sections
- The Irving Police Department’s Records and Property Room sections are open for regular business with limitations, following federal, state and local recommendations and orders. Visit the Police Records page for details.
- Appointment are required to obtain a background check or solicitors permit. Call (972) 721-2437 or (972) 721-2438 to schedule an appointment.
- Guests should continue to follow CDC guidelines by washing their hands, wearing a face covering and avoiding close contact by maintaining 6 feet of distance between others.
- Only two people are allowed in the Records Lobby area at one time; overflow is required to wait outside.
Customer Service/Utility Bill Payments
Customer Service at City Hall is open to accept utility bill payments and sell trash and recycling bags. Blue recycling bags are available at area retailers and online.
The payment drop-off box located on the drive between City Hall and the Jack D. Huffman Community Building also remains open for convenience.
Pay Your Utility Bill
- Pay online at MyIrvingBill.org.
- Pay by phone at (972) 721-3774.
- Cash payments can be made at Fiesta, Western Union, Kroger and other businesses that accept utility payments. Learn more here.
- See online and local retailers offering recycling bags.
Other Services
- Contact the Customer Service Department at (972) 721-2411 or via email.
- Online forms available for customers:
- For Senior Discounts, contact Customer Service at (972) 721-2411 or via email.
TRASH AND RECYCLING SERVICES, LANDFILL OPERATIONS
- All normal trash, recycling and bulk collection services remain unchanged.
- Irving’s Hunter Ferrell Landfill, 110 E. Hunter Ferrell Road, is reopened to the public for all regular services.
Distance Socially, Shop and Eat Locally
During this time, many local restaurants have reopened their dining rooms under the current regulations, while still offering take-out and delivery. The Irving-Las Colinas Chamber of Commerce offers a comprehensive list of Irving restaurants offering dine-in, carry-out and delivery service.
Irving Archives and Museum (IAM)
The IAM is open for special hours Wednesday through Friday by reservation only to self-selected visitor groups. Groups must consist of individuals your group has predetermined, and agreed upon, as the group of people you feel safe being with in enclosed spaces. Masks are required for all visitors over the age of 6 at all times. Visit CityofIrving.org/IAM-Reservation for more information and to reserve a time.
Irving Arts Center (IAC)
Irving Arts Center has reopened its galleries with new hours from noon to 5 p.m., Tuesday through Saturday. Visitors must make a reservation prior to entering the building. The last available reservation is 4 p.m. Reservations can be made online at IrvingArtsCenter.com. Learn more at the IAC website.
For ticketed events in Irving Arts Center’s theaters, limited seating may be available. In order to observe proper social distancing, maximum capacities for both Carpenter Hall and Dupree Theater will be less than 25 percent. To purchase tickets, visit Tickets.IrvingArtsCenter.com or visit the IAC Box Office noon to 5 p.m., Tuesday through Saturday, as well as one hour before performance. Social distancing and face coverings/masks will be required. Additional protocols and reopening procedures are available online at IrvingArtsCenter.com/Reopening.
- Visit the @irvingarts social media accounts on Facebook, Twitter and Instagram for daily stay-at-home activities, such as virtual performances, concerts, craft demonstrations, storytelling and exhibit tours.
- The IAC’s virtual activity page has information on upcoming activities and experiences, including no-contact, curbside to-go activities.
Other Services
- Rental bookings and rebookings are taken 8 a.m. to 5 p.m., Monday-Friday. Call (972) 252-4419 or email the Arts Center.
- Administration office is open for phone calls 8 a.m. to 5 p.m., Monday-Friday at (972) 252-7558. Messages left after hours are returned the next business day.
- Box Office is open for phone calls noon to 5 p.m., Tuesday-Saturday at (972) 252-2787; or email the Box Office. Messages left after hours are returned the next business day.
- In the event of an emergency, the Arts Center security team is on-site 8 a.m. to 5 p.m., Monday-Sunday. Reach security at (214) 878-5601.
IRVING GOLF CLUB
The Irving Golf Club, 2000 E. Shady Grove Road, is open. Golfers should adhere to the facility’s social distancing and sanitizing protocols. The Irving Golf Club is located just off the West fork of the Trinity River. The par 71 golf course includes multiple teeing areas, and offers players an opportunity to test their skills while enjoying the downtown Dallas skyline.
Irving Public Library
Visit Library’s Reopened Facilities page for details and more information.
Parks and Recreation
Visit the Parks and Recreation Reopened Facilities page for details and more information.
- Refunds are processed 8 a.m. to 5 p.m., Monday-Friday, via phone at (972) 721-2501.
- Questions should be directed to the Parks and Administration office 8 a.m. to 5 p.m., Monday-Friday, via phone at (972) 721-2501.
Visit Irving, Irving Convention Center at Las Colinas
- The Visit Irving and Irving Convention Center websites and social media outlets are updated daily with current information.
- For more information, contact the Irving Convention and Visitors Bureau at (972) 252-7476 or (972) 401-7705.
Capital Improvement Program
- The Capital Improvement Program (CIP) Department is open and staff is responding to inquiries. Contact staff via email or by phone during regular business hours at (972) 721-2611.
ECONOMIC DEVELOPMENT
- The office of Economic Development is open and staff is responding to inquiries. Contact staff via email or by phone at (972) 721-4786.
COVID-19 BUSINESS RESOURCES
- City of Irving Back to Business Toolkit
- City of Irving – COVID-19 Funding Assistance - Business Resources, Small Business Resources and Essential Businesses.
- Irving-Las Colinas Chamber of Commerce – COVID-19 Tools + Resources Available for Your Business and Workforce.
- Irving Hispanic Chamber of Commerce – Coronavirus – Tools and Resources.
INSPECTIONS
- For questions, email Inspections staff at irving-permits@cityofirving.org or call (972) 721-2371 to leave a detailed voice message. Staff will respond to calls and emails 8 a.m. to 5 p.m. Monday through Friday.
- Currently, the city is conducting remote video inspection guidelines. View/download the guidelines. Learn how to obtain permits and schedule inspections.
Planning and Zoning
The Planning Department continues to process zoning and platting cases and responding to questions and requests.
- Contact the Planning Department via email or call (972) 721-2424.
- Planning and Zoning Commission hearings will be held once a month until further notice..
- Applications are accepted electronically. Learn how to submit applications here.
City Meetings
- City Council and Work Session meetings, as well as Planning and Zoning meetings, will be broadcast live via ICTN.tv. Visit CityofIrving.org/ICTN for cable channel guides and links to online content, as well as on-demand shows.
City Secretary’s Office
- Submit open records requests online via email or through the online form.
- Board Applications are accepted online or send your application via email to the City Secretary or the City Secretary’s Office.
- For questions regarding the 2021 election for the City of Irving, contact City Secretary Shanae Jennings via email or call (972) 721-2605.
- Submit a final signed Texas Alcoholic Beverage Commission (TABC)/Restaurant Alcoholic Beverage (RAB) report by calling (972) 721-2493 to speak with Staci Taylor. Email the form and call (972) 721-2493 to confirm receipt.
- To file a claim, send the scanned, completed and signed document via email and call (972) 721-2493 to confirm receipt.
- All electronic public presentations, including citizen comments, zoning or individual consideration items, to be presented before the City Council at Work Session or the City Council meeting must be provided no later than 2 p.m., the Tuesday prior to each City Council meeting date.
- Presentations should be emailed to the City of Irving Information Technology (IT) Department. The maximum email attachment size limit is 10MB.
- Presentations larger than 10MB should be submitted on thumb drive by the deadline in an envelope addressed to Information Technology - Attn: James Johnson/James Donovan, and marked with Presenter’s Name, Agenda Item #, Email Address and Phone Number. The envelope should be presented at City Hall, 825 W. Irving Blvd., at the reception desk. Presenters should send an email alerting IT a presentation will be dropped off at City Hall, and indicate if the thumb drive should be returned to the presenter.
- Additional instructions or questions about the presentation should be sent via email to IT. IT staff will contact the presenter with answers or additional questions when necessary.
- A thumb drive without a written request for return will be destroyed two weeks after submission.
Human Resources
- Employment applications are accepted online.
- For all other inquiries, contact Human Resources at (972) 721-2696.
INSPECTIONS
- Currently, the city is conducting remote video inspection guidelines. View/download the guidelines. Learn how to obtain permits and schedule inspections.
- For questions, contact the Inspections Department by calling (972) 721-2371 or via email.
- Permit resources:
- Right-of-Way (ROW) permits: Contact the Capital Improvements Program Department.
- Alarm permits: Visit the Irving Police Department Permits page.
- Zoning requests, plats, variances, TABC: Visit the Planning and Zoning division’s Applications and Forms page.
MAYOR AND COUNCIL
- Proclamations, Letters of Recognition and Special Recognition requests should be submitted via the online form.
- Invitations should be sent via email to the Mayor or City Council.
- Questions or comments should be sent via email to the Mayor or City Council.
- Learn which City Council member represents your district, visit the DallasCountyVotes.org website.
- Contact a specific City Council member and learn more about them.
Municipal Court
The Irving Municipal Court lobby is currently open. Requests also are processed by drop box, mail, fax and email. The Municipal Court's website offers a live chat option 8 a.m. to 5 p.m., daily, Monday through Friday.
- Phone (972) 721-2451; Fax (972) 721-2383
- Email Document Submissions.
- Email Court Questions.
- Mailing Address: Irving Municipal Court, P.O. Box 152288, Irving, TX 75015-2288
- View All Forms
- Payments: Visit the Online Payment Portal or pay by phone at (866) 223-6021.
Transportation and Traffic
Contact the Traffic and Transportation Department, which includes the Streets, Traffic Operations and Traffic Signals Divisions:
- Contact the Streets Division at (972) 721-2201 or via email.
- For Traffic Signals, Transportation Administration and Traffic Operations, call (972) 721-2646.
- To report a pothole, call the Pothole Hotline at (972) 721-7303 or via email.
Water Utilities
- Contact Water Utilities at (972) 721-2281.
- Email Operations/Maintenance.
- Water Bill Inquiries: Contact Customer Service at (972) 721-2411.
- Sewer / Water Line Locates: Fill out the Locate Request Form
- Fire Hydrant Meter Rentals and Returns are by appointment only. Call (972) 721-2281.
- Fire Hydrant Meter Reads are still required. Send info via email, fax (972) 721-3767 or phone (972) 721-2108.
- Fire Hydrant Meter Quarterly Inspections: Send pictures via email.