Open for City Business

CentennialPark-NF.jpgThe Irving City Hall lobby will reopen for limited business with modifications in place to keep employees and visitors safe. All public business will be conducted in the west side of the first floor lobby of City Hall adjacent to the City Council Chambers.

Several city departments will be available to assist visitors with various needs, including inspections, permitting, code enforcement and water utilities. However, utility bill payments will not be accepted at this time, and trash and recycling bags will not be sold. Blue recycling bags are available at area retailers and online.

Upon entering City Hall, Irving Fire Department medical personnel will screen all visitors as a safety precaution. Guests should continue to follow CDC guidelines by washing their hands, wearing a face covering and avoiding close contact by maintaining 6 feet of distance between others.

Government Orders

On May 4, Dallas County issued a supplemental order on reopened services that requires retail and restaurant establishments to follow the recommendations in the April 27 Governor’s Report to Open Texas. The City of Irving is adhering to all requirements in state and county orders and proclamations.

On May 5, Governor Greg Abbott issued Executive Order GA-21 that set schedules for additional business openings.

On May 18, Governor Abbott issued Executive Order GA-23 that set schedules for Phase II of Texas business openings.

Visit the City of Irving Back to Business page for resources for employers, employees and customers of reopened businesses.

  1. Public Safety
  2. Resident Services
  3. Entertainment & Activities
  4. Business Services
  5. City Operations


Irving Fire and Police Departments are fully staffed and operating normally regarding patrols and emergency response.


Other Services


Food Distributions, Drives, Large Events

To avoid scheduling and traffic issues, Irving Police asks that organizations hosting food and supplies delivery events and drives contact IPD’s Special Events section at (972) 721-2484 least five days before the event. Learn more

Animal Services

  • The Irving Animal Care Campus returns to normal business hours beginning Sunday, May 17. Normal operating hours are 11 a.m. to 6 p.m., Tuesday through Friday, and 10 a.m. to 5 p.m. Saturday. The IACC is closed on Sunday and Monday. 
  • In an effort to protect public health, the City of Irving will manage public access at the Irving Animal Care Campus (IACC), 4140 Valley View Lane. Managed access will remain in effect until further notice. People interested in adopting a pet, owners reclaiming pets, and people dropping off a stray animal will be handled on a first-come, first-served basis. Upon arrival at the shelter, individuals should call the phone number posted on the door to be added to the service list.
  • Field Services: Animal Services Officers (ASO) are on-duty from 8 a.m. to 5 p.m. daily, and calls are answered during normal business hours. Response is based on priority, and an ASO is on-call after-hours for emergencies, as usual.
  • For the full list of available services, visit the Animal Services website. Contact IAS at (972) 721-2256 or via email for additional information or assistance.

Irving Family Advocacy Center (FAC)

  • FAC counselors will resume some in-person services on June 1. For more information, contact the FAC via email or call (972) 721-6555 or (972) 721-6562.
  • FAC counselors are offering telehealth services only for nonemergency issues. Telehealth services include the use of a computer, phone or tablet and include individual, play therapy and family counseling. To apply for these services, contact the FAC via email or call (972) 721-6555 or (972) 721-6562.
  • Victim Services staff are available via email or by phone at (972) 721-6561, 8 a.m. to 5 p.m., Monday-Friday. In person meetings will be available by appointment.

Records, Property Sections

  • The Irving Police Department’s Records and Property Room sections reopen to the public May 18 for regular business with limitations, following federal, state and local recommendations and orders. Visit the Police Records page for details.
  • Appointment are required to obtain a background check or solicitors permit. Call (972) 721-2437 or (972) 721-2438 to schedule an appointment.
  • Guests should continue to follow CDC guidelines by washing their hands, wearing a face covering and avoiding close contact by maintaining 6 feet of distance between others. 
  • Only two people are allowed in the Records Lobby area at one time; overflow is required to wait outside.