Utilities Help

Dallas County Offers Emergency Housing Assistance Program

Irving residents are eligible to receive housing assistance from Dallas County to pay rent, mortgage or utilities (water/sewer utilities only). The assistance is the form of a grant, and no repayment is needed. Payments are made directly to the landlord, mortgage company or utility provider.

To qualify, Dallas County residents must:

  • Have lived within the county since March 1, but outside Dallas city limits. See eligible ZIP codes.
  • Make less than 80% of the Dallas-area median household income (i.e., $48,300/individual).
  • Not have received additional housing assistance from the CARES federal stimulus program via another agency.
  • Not currently on a voucher program, living in HUD assisted units or living in a relative’s home.

Participants must provide documentation showing the impact of COVID-19 on their living circumstances, such as job or income loss, reduction in work hours or increased health care expenses. Other documentation is required, such as ID, proof of occupancy and lease or mortgage statement. For more information, visit these nonprofit partners’ websites or call:

Utility Assistance

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Irving is Here to Help

  1. Irving COVID-19 Hotline

    Email COVID-19@cityofirving.org

    Noncity COVID-19 Questions

    Call 211, Select Option 6, 24/7
    Visit 211Texas.org


Texans can call 2-1-1 and choose option 6 for coronavirus information and help.

2-1-1 Texas: If you need assistance finding food, paying housing bills or other essential services, contact 211 Texas online or dial 211 and select Option 6 to speak to someone who can help.