Manage Your City Utility Account
The City of Irving’s Customer Service Department is located on the first floor of City Hall, 825 W. Irving Blvd.
There, customers set up a new account, transfer or discontinue service, pay their city utility (water, sewer, trash) bill and purchase recycling and trash bags. Service requests are completed between 8 a.m. and 4 p.m., Monday through Friday, excluding city holidays.
However, Irving must follow COVID-19 protocols to keep customers and staff safe, and the city is subject to state and county restrictions imposed as a result of the pandemic. As a result, the city online utility billing system was upgraded to service customers in a contact-free environment and offer an additional method for paying utility bills.
The MyIrvingBill.org customer portal allows visitors to submit work orders, change their address, sign up for paperless billing and receive tips on improving water consumption.
825 W. Irving Blvd.
Irving, TX 75060
Phone: (972) 721-2411
Fax: (972) 721-3733
Email Customer Service
Monday through Friday
8 a.m. to 5 p.m.
* Closed for the following holiday observances: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), Christmas Eve and Christmas Day.
View upcoming city holidays.
Manage Your Current Utility Account
If a customer previously paid their bill online through Paymentus, the same email address is required to connect to bill payment history.
Set Up New Utility Service
New residential and business customers can set up service online through the MyIrvingBill.org portal.
- Deed or rental/lease agreement
- Driver's license or valid form of Identification
Allow 1-3 business days to process the request. If the request cannot be filled promptly, a Customer Service representative will contact the applicant with follow-up questions.
A MyIrvingBill.org account is required to submit an online request to discontinue service. Once logged in, select “Forms” in the left-side menu to find the appropriate form.
Change Mailing Address
A MyIrvingBill.org account is required to submit an online request to change the account owner’s mailing address. Once logged in, select “Forms” in the left-side menu to find the appropriate form.