New Residential Customers

To protect customer identity, all new services must be requested in person. The applicant is required to present a government issued photo ID and proof of residency for the service location.

Submit an Application for Services (available in English (PDF) and Spanish (PDF)) to the Irving Customer Service Department office during normal business hours. To receive same-day service, the application must be submitted with applicable deposits and fees by 3 p.m.


Prepare to provide the following:

  • The service address, including the suffix (e.g., St., Dr., Ln., Blvd., etc.)
  • The date service is to begin
  • Account holder's full name
  • Account holder's social security number
  • Account holder's government-issued driver's license
  • Account holder's business and home telephone numbers
  • Account holder's mailing address (if different from the service address)
  • Payment of required deposit (as applicable)
  • Payment of connection fee

Applicants also are required to show proof of residence or ownership at this address. In addition, all previous accounts for services must be paid in full prior to new services being established.

Additional Information

No one needs to be at the residence when the service is activated, as long as all faucets are turned off there. If the water meter is running when the technician activates service, the water will be shut off to protect against potential leaks that might damage the property. The technician will attempt to make contact at the door if this occurs.

If no contact is made, a notice will be posted on the front door requesting someone contact Customer Service to arrange a time to activate the service.