Customers can transfer existing services by completing a Request Form and faxing it, along with a copy of the account holder's driver's license (residential accounts), to (972) 721-3733. The form also can be mailed to City of Irving, Customer Service Department, 825 W. Irving Blvd., Irving TX 75060. Customers also can call Customer Service at (972) 721-2411 to transfer service.
However, transfer requests will not be processed if the current account has a past due balance. In addition, a deposit may be required prior to transferring services to a new location.