After nine years with the current City of Irving website, the Communications Department plans to redesign the website to provide better functionality and navigation, and to improve the overall user experience.
Earlier this year, the city conducted an online survey and met with Irving 360° Academy graduates to gain insight into website visitors’ impressions of the current site, and to gather information on what users want in the next version. A few key takeaways the staff learned from the survey and focus group include:
Improved site search, organization and navigation
Faster page loading for mobile users
Enhanced accessibility for ADA compliance
This project is still in the research and planning stage. Armed with resident input and data from current website analytics, the Communications Department will develop a plan for the future website that enhances user experience and functionality, and creates an inclusive platform for city communication.