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Water Utilities
24-hour emergency number - Report a water or sewer concern
(972) 721-2281
View Water Quality Report Opens a New Window.
Pay Your Water Bill Online Opens a New Window.
The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-Checks. Your account number and the service address for the account are required for online one-time and recurring utility bill payments. Pay Your Water Bill Online
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Time of Day Restrictions Effective April 1 to Oct. 31
Irving has implemented time-of-day water restrictions to promote better water use habits and conserve Irving’s water supply. Such restrictions make it a violation of city ordinance to water between 10 a.m. and 6 p.m. from April 1 through Oct. 31. Time of Day Restrictions Effective April 1 to Oct. 31Read On...
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Hiring Incentives Extended to Nov. 30
The City of Irving is recruiting the best and brightest, and the city is paying $3,000 to all new full-time employees - $5,000 for mission-critical positions - hired by Nov. 30. Read on... -
Buyer Beware: Research Before Purchasing
The city is aware of a mailer sent to residents from a third-party company offering water service line protection. Residents should know that the City of Irving does not endorse, nor is it associated with, any insurance or warranty companies. Read on...
The Water Utilities Department is responsible for ensuring that Irving residents have access to safe and clean drinking water at a reasonable volume and cost. The department is charged with safely collecting and disposing of sewage water.
Other duties include constructing and maintaining city water lines, sewage lines, water pumps and associated facilities.
Department Divisions
The Water Utilities Department works to manage water resources in the region and educate the community regarding water conservation and use. It is comprised of nine divisions:
- Administration
- Lake Chapman Water Supply
- Environmental Compliance
- Water Pumping
- Water Distribution
- Wastewater Collection
- Water Purchases / Treatment
- Wastewater Treatment
- Non‐Operational
Videos
- Students Present Irving School Board with Update on Hydro-Tech Program
- WU Partnership with IISD
- Liquid Assets: The Story of our Water Infrastructure
- Texas: The State of Flowing Water
Designation
The State of Texas has designated Irving as a Superior Public Water System, the highest rating given by the state.
Mission
The mission of the Water Utilities Department is to deliver exceptional services in the distribution of high quality drinking water and the safe disposal of sewage while protecting the health and environment of our residents, businesses and visitors.
Contact Us
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Todd W. Reck, P.E.
Director
Valley View Municipal Complex
333 Valley View Lane
Irving, TX 75061Phone: (972) 721-2281
Fax: (972) 721-2280Operations/Maintenance
Contact via EmailWater Bill Inquiry
Visit Customer Service website
Phone: (972) 721-2411Sewer / Water Line Locates
Submit a Locate Request Form
Phone: (972) 721-2261Fire Hydrant Construction Meter
Submit an Application
Phone: (972) 721-2281