Water Utilities

24-hour emergency number - Report a water or sewer concern
(972) 721-2281

View Water Quality Report

Pay Your Water Bill Online

The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-Checks. Your account number and the service address for the account are required for online one-time and recurring utility bill payments. Pay Your Water Bill Online

  1. Twice a Week Watering in Effect Nov. 1-March 31

    As part of the City’s ongoing water conservation plan, efficient, twice-a-week irrigation measures are now in effect. Twice a Week Watering in Effect Nov. 1-March 31
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  1. Picture collage of City of Irving employees at work.

    Hiring Incentives Extended to March 31

    The City of Irving is recruiting the best and brightest, and the city is paying $3,000 to all new full-time employees - $5,000 for mission-critical positions - hired by March 31. Read on...
  2. 2016-12-frog.jpg

    Holiday Grease Roundup Begins Nov. 13

    This holiday season, don't pour grease down the drain. Round it up and recycle it for free from Nov. 13-Jan. 12. Read on...
  3. 2015-06-water-report.jpg

    EPA Rule Progress Moves Forward

    In 2021, the City of Irving’s Water Utilities Department rolled out a plan to examine water service lines to ensure Irving’s drinking water is lead-free. The team has completed 60% of the inspections and has found no lead in the distribution system. Read on...
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The Water Utilities Department is responsible for ensuring that Irving residents have access to safe and clean drinking water at a reasonable volume and cost. The department is charged with safely collecting and disposing of sewage water.

Other duties include constructing and maintaining city water lines, sewage lines, water pumps and associated facilities.

Department Divisions

The Water Utilities Department works to manage water resources in the region and educate the community regarding water conservation and use. It is comprised of nine divisions:

  • Administration
  • Lake Chapman Water Supply
  • Environmental Compliance
  • Water Pumping
  • Water Distribution
  • Wastewater Collection
  • Water Purchases / Treatment
  • Wastewater Treatment
  • Non‐Operational



The State of Texas has designated Irving as a Superior Public Water System, the highest rating given by the state.


The mission of the Water Utilities Department is to deliver exceptional services in the distribution of high quality drinking water and the safe disposal of sewage while protecting the health and environment of our residents, businesses and visitors.