Water Utilities

24-hour emergency number - Report a water or sewer concern
(972) 721-2281

View Water Quality Report

Pay Your Water Bill Online

The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-Checks. Your account number and the service address for the account are required for online one-time and recurring utility bill payments. Pay Your Water Bill Online

  1. Time of Day Restrictions Effective April 1 to Oct. 31

    Irving has implemented time-of-day water restrictions to promote better water use habits and conserve Irving’s water supply. Such restrictions make it a violation of city ordinance to water between 10 a.m. and 6 p.m. from April 1 through Oct. 31. Time of Day Restrictions Effective April 1 to Oct. 31
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  1. Irving&#39s Walnut Hill Water Tank

    City Approves Water Infrastructure Rehabilitation Projects

    Irving invests in rehabilitation projects for Walnut Hill Elevated Storage Tank, and MacArthur and Hackberry Ground Storage Tanks. Read on...
  2. City of Irving is Hiring!

    Hiring Incentives Extended to Nov. 30

    The City of Irving is recruiting the best and brightest, and the city is paying $3,000 to all new full-time employees - $5,000 for mission-critical positions - hired by Nov. 30. Read on...
  3. Irving City Hall at night.

    Buyer Beware: Research Before Purchasing

    The city is aware of a mailer sent to residents from a third-party company offering water service line protection. Residents should know that the City of Irving does not endorse, nor is it associated with, any insurance or warranty companies. Read on...
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  1. Wed Oct. 18 - Fri Oct. 20

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The Water Utilities Department is responsible for ensuring that Irving residents have access to safe and clean drinking water at a reasonable volume and cost. The department is charged with safely collecting and disposing of sewage water.

Other duties include constructing and maintaining city water lines, sewage lines, water pumps and associated facilities.

Department Divisions

The Water Utilities Department works to manage water resources in the region and educate the community regarding water conservation and use. It is comprised of nine divisions:

  • Administration
  • Lake Chapman Water Supply
  • Environmental Compliance
  • Water Pumping
  • Water Distribution
  • Wastewater Collection
  • Water Purchases / Treatment
  • Wastewater Treatment
  • Non‐Operational



The State of Texas has designated Irving as a Superior Public Water System, the highest rating given by the state.


The mission of the Water Utilities Department is to deliver exceptional services in the distribution of high quality drinking water and the safe disposal of sewage while protecting the health and environment of our residents, businesses and visitors.