Technical Services Division

The Technical Services Division consists of the following sections:

  • Communications Section
  • Personnel & Training
  • Records Section


The Communications Section handles emergency 911 calls and non-emergency calls for assistance. Communication personnel take reports by phone, confirm warrants and protective orders, confirm and enter missing persons or runaways, confirm and enter stolen vehicles or other stolen property, and a multitude of tasks supporting the many sections / divisions / units operating within the department.

Personnel and Training

The Personnel and Training Division is responsible for the recruitment, hiring and training of all personnel, sworn and civilian, for the police department. The recruitment of future employees is the responsibility of all current employees, but is managed by the Personnel and Training Deputy Chief. The recruiting and training venues chosen must afford the department with the greatest opportunity to find and train the best and brightest employees. For more information regarding employment, visit

Records Section

The Irving Police Records Section is responsible for receiving, maintaining and archiving police records in compliance with city policies and State regulations. Additionally, they prepare officers’ criminal cases for presentation to the Dallas County District Attorney’s Office. The staff is committed to serving the public’s need for information in compliance with the rules and regulations of the Attorney General of the State of Texas pertaining to public records, open records and exclusionary records.