Duties and Responsibilities
The Information Technology Department is responsible for the administration and maintenance of all the City of Irving’s technology, including servers, computer hardware, mobile devices and phone systems.
City of Irving’s Technology Vision
To use tried and tested technologies to exceed the service expectations of our customers (citizens, businesses and visitors) and improve the efficiency and transparency of our operations.
Guiding Principles
- Adopt enterprise standards that reduce technical complexity and overall support costs without significantly compromising service quality.
- Provide comprehensive security management.
- Enhance the City’s business transparency.
- Empower our customers and City staff to be self-sufficient through the deployment of appropriate technologies.
- Use targeted external partnerships to achieve more with fewer City resources.
- Develop and document repeatable processes for IT Operations.
- Promote technical competency of the City staff.