ADA/Section 504 Complaint Process

The City of Irving ADA/Section 504 Grievance Procedure was established to comply with the Americans with Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. Any member of the public can file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Irving. 

Review the City of Irving's Grievance Procedure.

• Use the online Filing Grievance form to submit an ADA/Section 504 complaint electronically.
• The complaint should be completed and submitted as soon as possible, but no later than 60 calendar days after the alleged violation.
• Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
• The complaint also may be submitted in writing and contain information about the alleged discrimination, such as name, address, phone number of complainant and location, date and description of the problem to:

Brad Hughes, Accessibility and ADA/504 Coordinator
City of Irving
825 W. Irving Blvd, 2nd Floor
Irving, TX 75060

Email Brad Hughes

Within seven days of receiving the complaint, the Accessibility and ADA/504 Coordinator will acknowledge its receipt and provide a copy of the complaint to the appropriate department. 

• Within 30 calendar days, the department will conduct an investigation and encourage a voluntary resolution which may involve meeting with the complainant or designee and any witnesses to discuss the complaint and possible resolutions. 
• If an informal resolution is not reached with the complainant, the Accessibility and ADA/504 Coordinator or designee will respond in writing or in a format accessible to the complainant within 30 days. The response will explain the position of the city and offer options for substantive resolution of the complaint.

Appeals

If the response by the Accessibility and ADA/504 Coordinator or designee does not satisfactorily resolve the issue, the complainant or designee may appeal the decision within 15 calendar days after receipt of the response to:

Chris Hillman, Irving City Manager
City of Irving
825 W. Irving Blvd., 4th Floor
Irving, TX 75060

Within 30 calendar days after receipt of the appeal, the City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints and appeals received, and related responses will be retained by the City of Irving for three years.

Section 504 of the Rehabilitation Act of 1973 was the first disability civil rights law to be enacted in the United Sates. It prohibits discrimination against people with disabilities in programs that receive federal financial assistance.

The Americans with Disabilities Act (ADA) is a comprehensive piece of civil rights legislation prohibiting discrimination and guarantees people with disabilities have the same opportunities as everyone else to participate in the mainstream of American life – to enjoy employment opportunities, to purchase goods and services, and to participate in local government programs and services.

Notice Under The ADA, Section 504 of the Rehabilitation Act of 1973

In accordance with the requirements of Title II of the ADA and Section 504 of the Rehabilitation Act of 1973, the City of Irving will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment

The city of Irving does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication

The City of Irving will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in city programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures

The City of Irving will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all city programs, services and activities. For example, individuals with service animals are welcomed in city offices, even where pets are generally prohibited.

Commitment to an ADA-Compliant Website

The City of Irving strives to ensure that all forms of communications are accessible to all people. We are committed to compliance with the requirements of the ADA, not only because it is the law but also because it is the right and proper approach to providing access to information.

The city is subject to Title II of the ADA and must provide effective communications to individuals with disabilities. The city uses the Internet to provide information regarding programs and services and intends to offer communications about those programs and services through accessible means.

The city’s policy is to provide website information in text format that is accessible to screen reading devices that are used by people with visual impairments, and offer alternative accessible formats that are identified in a screen-readable format on our website. We will maintain a means of providing access to directions, guidance and information regarding the accessibility of the website.

City Accessibility Self-Evaluation and Transition Plan Update

The ADA requires government entities to conduct a self-evaluation of its service, policies and practices by July 26, 1993, and make modifications necessary to comply with the Title II regulation.

• 2020 City of Irving Self-Evaluation
  In progress

Grievance Filing Procedure

The City of Irving is committed to ensuring that people with disabilities are able to take part in, and benefit from the programs, services and activities offered by the city. Every reasonable effort will be made to address and resolve accommodation requests and grievance complaints.

The City of Irving will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all its programs, services and activities.