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City of Irving News

Posted on: June 15, 2022

2022 Resident Survey Indicates Street Maintenance as Top Service Priority

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Conducted every two years, the Resident Survey is a tool used by the city to collect feedback from residents about what is working well, what needs improvement and what services should be the highest priorities. It provides residents with an opportunity to rate the quality of life and city services in Irving. The City of Irving uses resident survey results to allocate resources, determine priorities and establish work plans for the future.

2022 Resident Survey Highlights 

  • Nearly 7 out of 10 residents rate the overall quality of life in Irving as “good” or “excellent.” This rating can be attributed to Irving as a place to live and work, and the overall quality of services provided.
  • The overall quality of libraries is the highest rated community service with 80 percent of residents rating it “good” or “excellent.” However, there are opportunities to improve the overall quality of parks, aquatic facilities and recreation centers that can be addressed through the budget and strategic planning processes.
  • Communication from the city is rated extremely high. The city’s website continues to be rated high with 89 percent of residents finding it to be “useful” or “very useful,” and "City Spectrum" was rated at 87 percent “useful” or “very useful” by residents. In addition, more residents are finding the city’s social media channels to be a highly effective means of communication.
  • Irving’s “Road to the Future” program, investing significant funding for road reconstruction and rehabilitation, appears to be having a positive impact on resident satisfaction. Since the start of this program, resident satisfaction with the condition of major streets has increased 38 percent. In addition, the “Drainage Solutions for a Better Tomorrow” program has likely contributed to the 14 percent increase in resident satisfaction with stormwater drainage.
  • When asked which services the city should prioritize over the next few years … Residents selected street maintenance and conditions, development and redevelopment, public safety, street lighting and code enforcement. 
  • Irving residents are very satisfied with public safety services. Fire and ambulance services are the city’s highest rated services at 88 percent and 86 percent respectively. Police services also rated high at 74 percent with resident feelings of safety exceeding that of residents in comparable cities.
  • Opportunities exist to improve solid waste services with resident satisfaction falling over the past two years. More than any other service, solid waste services felt the impacts of the pandemic and related staffing issues. This is particularly true for residential curbside recycling, trash collection, and brush and bulky waste pickup. 

 Chart showing resident feedback about the city's major streets over the last five years.   Chart showing increase of resident reliance on social networks for communications over the last five  


 The 2022 Resident Survey was sent to nearly 15,000 randomly selected households across the city. A statistically valid sample of more than 1,500 responses was received. Visit CityofIrving.org to view the complete report

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