News Flash

City of Irving News

Posted on: March 20, 2020

Pay Utility Bills from Home

Water Utilities Website on a Laptop

There are a number of ways residents can pay their utility bills, either by mail, phone or satellite centers. But the easiest and most convenient way is online.

The City of Irving’s Utility Payment website accepts Discover, MasterCard and Visa debit or credit cards and e-Checks. Customers can submit one-time payments or set up an account and take advantage of several other features, including:

  • Recurring payments from a checking account or credit/debit card.
  • Managing multiple accounts at one time, such as businesses or multifamily homes.
  • Paperless billing with email reminders.
  • Billing and payment history.
  • Monitoring usage.

June 29, 2020: Updated listing of utility payment methods and recycling bag purchase locations.Customers need their account number and service address to make one-time payments or to set up an account.

Residents using their bank’s website to submit payments should be aware that those payments can take at least two businesses days to reflect on their account. Late payments are subject to additional fees and penalties, per city ordinance.

Payments are also accepted by mail or over the phone by calling (972) 721-3774.

Residents also have the option of paying at any Ace Cash Express, Fiesta Mart grocery store or Western Union in Irving.

Click here for more information on paying online or to contact customer service at (972) 721-2281.

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