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Irving Public Library

Posted on: March 21, 2020

UPDATED 3/22: Irving Library FAQ

Library Frequently Asked Questions Update

We know you have many questions about how the Irving Library is responding to the COVID-19 situation, especially how it impacts you as you begin to bring the library home. Below is a list of information you will definitely want to know:

Are there any changes in hours and services in response to the COVID-19 situation and the Dallas County Shelter in Place order?
Yes. In response to Dallas County’s "Shelter in Place" order, all locations will cease all IPL Express services as of 7 p.m. Monday, March 23. All locations are now closed to walk-in visitors. There will no longer be staff on-site to answer telephone questions through April 3. If you have any other questions regarding your card and services provided, please call (972) 721-2460 for questions about library accounts or (972) 721-2628 for general questions. You can also visit our FAQ page, email us at libadmin@cityofirving.org or find us on our Twitter, Facebook or Instagram.

What sorts of services are currently available?
You may still create new memberships and renew your card. 

*NEW* Why am I still seeing returned materials on my card account?
This question really only applies to items returned prior to 7 p.m. March 23, because after that time, all libraries closed in accordance to Dallas County’s order to shelter-in-place and the bookdrops were closed to any more returned items.

All items returned to our libraries prior to March 23 will be quarantined before processing. This process should not interfere with your ability to enjoy our online services since all items checked out (but not set to LOST) prior to March 18 were given an extended return date of May 1.

What if I cannot make it to the library to turn in my books right now?
No need to worry! As of March 23 at 7 p.m., the bookdrops at all locations will no longer accept returns. All due dates for currently checked out items, including Interlibrary Loans, have been reset to May 1, 2020. This does not apply to LOST items. Please keep your items at home until further notice.

What happens if my books become overdue?
We’ve got you covered! All items currently out are due on May 1. Anything checked out after March 18 is be due back in 35 days.

How many items can I check out?
For the forseeable future, only online services will be available to customers and those often have different check out periods per service. We encourage you to visit our "Digital Downloads" page for specific information to the service you’d like to use. Some services, such as Kanopy Kids and Hoopla have extended check out periods, or raised their limits to allow for better home access.

What if I don’t know if I’m at a NEW or REGULAR status?
Review your library account and click on "My Record" and look under "Patron Code" in the center of the screen to find out your patron code on file.

Do you have online options to get a NEW card?
Yes we do! At this time, Irving residents are eligible to use our online services to create an Online Self Registration. Follow the process listed under the “Online Self Registration” section of our New Library Cards page and the library card will be mailed to your Irving address.

Nonresidents are eligible to sign up for an E-Card, which will allow users to access remote services-ebooks, digital downloads, streaming music and magazines. At sign-up, the applicant will be required to pay a $40 fee.

What if my card is about to EXPIRE?
All library cards that became expired (and have not been renewed) or were supposed to expire between March 2019 and April 2020 were automatically reset to expire on May 1, 2020. If your card expired prior to March 2019, your card will still need to be renewed, which leads us to the next question…

My library card is definitely EXPIRED. What are my options?
Online Library Card Renewals are an option for Irving residents. Please visit the “Online Renewals” section of the Library Card Renewals page for the requirements. Using this process, library cardholders who are Irving residents do not have to come into a building to renew their card.

My card isn’t allowing me to get on my favorite service or place holds. What can I do now?
If you are unsure if your card is expired, please look up the status of your account. Another reason your card may not be working is an incorrect PIN or a replaced card number no longer connecting with a service, such as AXIS 360. Please check our online services troubleshooting page for more information.


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