Using a $500,000 grant from the Texas Workforce Commission (TWC), the Texas Restaurant Association (TRA) has partnered with Dallas College to provide online training and certification for restaurant workers and owners. Additionally, restaurants will receive free covert inspections through a partnership with A Closer Look. The program is designed to train, evaluate and certify restaurants and their staffs on the additional protocols that must be followed per Texas’ minimum standard health protocols to help inspire consumer confidence.
The Texas Restaurant Promise Certification Program ensures employees understand the new protocols of operating in a COVID-19 environment and establishes trust between restaurants and their guests. Customers should begin to look for the Texas Restaurant Promise Certified and Verified decal on doors of Texas neighborhood restaurants, cafes and bars as an indicator that these businesses have gone above and beyond for their safety. The training program consists of five courses focused on key roles within a restaurant: managers, takeout/delivery line staff, servers, kitchen staff and cleaning crew. In order for a restaurant to earn their Texas Restaurant Promise Certified and Verified decal, a minimum of five employees must complete the requisite courses and the restaurant must undergo the third part of the program - third party onsite evaluation.
A Closer Look, a mystery shopping and customer experience company with decades of experience in the hospitality sector, will provide the third part of the program, onsite evaluation. A member of A Closer Look’s team will visit participating restaurants multiple times, providing feedback directly to the owner/operator for them to incorporate into staff training. Additionally, A Closer Look’s Health and Hygiene Satisfaction Program ensures standard health protocols are consistently followed in all locations, providing critical feedback and best practices on any necessary changes. This feedback loop also includes feedback directly from customers on their perception of restaurants’ health and sanitation standards.
Because of the TWC grant, the first 500 restaurants will be able to take advantage of this program for free. Businesses can register online for this training.