News Flash

Water in Irving

Posted on: July 10, 2020

Irving Water Utilities Warns of Scams


Irving Water Utilities reminds customers to be aware of scams happening across the nation, including phone scams demanding payment for continued water service or offers of special water filters to provide protection from COVID-19.

June 29, 2020: Updated listing of utility payment methods and recycling bag purchase locations.Make Payments Safely

Irving utility customers can make payments online at Payments also are accepted by mail or over the phone by calling (972) 721-3774.

Residents also have the option of paying at any Ace Cash Express, Fiesta Mart grocery store or Western Union in Irving.

For more information on paying online, contact Customer Service at (972) 721-2411.

Water Safety

The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection to treat Irving’s municipal drinking water are effective against the virus that causes COVID-19. City staff continue to monitor the water quality, repair broken water mains and maintain the distribution system to provide this critical resource to the community.

Customers who suspect they have been impacted by a scam, should call Irving Police at the non-emergency number (972) 273-1010 to report it. Additionally, please share this information with friends and colleagues who could potentially become victims of these scams.

To keep up-to-date on the city’s COVID-19 response, visit More information on water quality is available from the Centers for Disease Control and Prevention and the U.S. Environmental Protection Agency.

View more COVID-19 Health Resources
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