News Flash

Animal Services

Posted on: July 23, 2020

Animal Services Modifies Hours of Operation

Irving Animal Care Campus - 4140 Valley View Lane Irving, TX 75038

Irving Animal Services will be modifying the business hours of the Irving Animal Care Campus (IACC), located at 4140 Valley View Lane, beginning Tuesday, July 28. Operating hours will be 12 p.m. to 6 p.m., Tuesday through Saturday. The IACC is closed on Sunday and Monday.

DFW Humane Society, also located at the IACC, will have the same hours of operation, except Saturdays they will be open from 10 a.m. to 5 p.m. For additional information visit or call (972) 721-7788.

In an effort to protect public health, the City of Irving will continue to manage public access at the IACC. Managed access will remain in effect until further notice. People interested in adopting pets, owners reclaiming pets, and people dropping off stray animals will be handled on a first-come, first-served basis. Upon arrival at the shelter, individuals should call the phone number posted on the door to be added to the service list.

Field Services

Animal Services Officers (ASO) are on-duty from 8 a.m. to 5 p.m. daily, and calls are answered during normal business hours. Response is based on priority, and an ASO is on-call after-hours for emergencies, as usual. Call (972) 721-2256 to reach Field Services.

How to Help

Additional Policy Updates

  • Lost Pets: View found animals in the shelter and reports from community members, as well as file a lost report online. If your pet is in the Found Animals gallery, call (972) 721-2256 for information on reclaiming your pet and accessing the IACC.
  • Found Pets: If you find a stray pet in the city, it is best if you can safely contain the animal and file a found report online.
  • Adoptable Pets: Visit the IAS Adoption page to view adoptable animals. Call (972) 721-2256 to get specific information on a pet in the gallery, adoption information and accessing the IACC.
  • Owner Surrender Suspended: Until further notice, IAS will not accept non-emergency owner-surrendered animals. Pet owners are encouraged to either keep their pets until normal operations resume or find a new permanent home for their pets on their own. One resource that may be helpful is Adopt-a-Pet Rehome.
  • Registering a Pet: Visit the Pet Registration page for details on registering a pet online or by mail.

Animal Services apologizes for any inconvenience, and thanks the community for its support and compassion. Contact IAS at (972) 721-2256 or via email for additional information or assistance.

For updates on city, county and state actions in response to the COVID-19 outbreak, visit

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