News Flash

Irving: Investing in Our Future

Posted on: March 1, 2021

Irving’s Water System Performs Well During Winter Storm

Workers repair a water main break that occurred during the February 2021 winter storm.

The City of Irving Water Utilities Department faced extraordinary obstacles keeping the water system running during the extreme, prolonged winter weather in February. 

Between Feb. 14 and 22, the city’s water distribution system suffered 15 water main breaks, predominately affecting aging infrastructure. During normal winter weather in Texas, Irving’s water system experiences less than one water main break per day. During the February storm, the numbers more than doubled. In spite of the increased breaks, crews were able to respond quickly and make repairs to keep Irving’s water utilities customers in service during the freezing weather.   

The majority of the water main breaks were on 6-inch and 8-inch cast iron pipes, which were originally installed in the 1950s and 1960s. Typically, these pipes are brittle and can fail at a higher rate when water temperatures drop. Aging infrastructure can cause interruptions to service and requires regular maintenance, repair and replacement. As Irving’s pipelines and infrastructure age, the city has continued to take a proactive and innovative approach to water and wastewater system maintenance, including updates to Water and Wastewater System Master Plans, condition assessments of critical infrastructure and continual updates to the five-year capital improvement program to ensure reliable systems.

During February’s winter events, the Water Utilities Department relied on backup generators to keep Irving’s pump stations running. Staff scrambled to warm up frozen field instruments that provide critical information on water storage tank levels and system pressures. Fuel deliveries to generators were continuous, and staff operated in the field 24/7 to monitor the systems and to ensure everything continued to run.  

The amount of water delivered to customers doubled overnight due to private plumbing breaks and increased demand from running and dripping faucets. However, pump stations were able to maintain pressure throughout the water distribution system. Staff was in constant communication internally, as well as with the City of Dallas, which cleans and processes Irving’s water supply. City staff continuously ensured enough water was delivered from water treatment plants to Irving pump stations and storage tanks, where it could be delivered to residents and businesses as needed.

The Water Utilities Department also responded to an influx of calls. On a normal week, the department receives about 260 calls in operations. During the winter weather, the department received 1,315 service requests with a peak of almost 400 on Feb. 17. The majority of the service calls were from residents requesting that their water be turned off. Later in the week, the department began to receive more requests to turn water back on after plumbing repairs were made. 

The Fire Department also assisted in shutting off water supplies at residential and commercial properties and followed up on issues with fire protection systems.

With every surface covered with snow, Water Utilities field crews also faced the challenge of locating meter boxes to shut off water services. Field crews used GIS technology and aerial photos from Google Earth at each location to find where the water services were located. Once the general location was determined, crews cleared the snow and quickly completed the work without a prolonged search.

Water Utilities employees worked around the clock at operations facilities and outside, in freezing temperatures, to keep Irving’s water supply system functioning properly and providing service to residential and business properties across the city.  


View more news and information about Irving’s Infrastructure investments by searching #IrvingInvests.

Facebook Twitter Email

Other News in Irving: Investing in Our Future

Aerial shot of Keeler Park

Keeler Park Improvements Underway

Posted on: July 1, 2023
Irving Parks and Recreation employee stands in front of work truck.

Irving Puts Technology to Work

Posted on: May 4, 2023
The original Central Fire Station and City Hall building in 2022.

Red Doors in the Heart of Heritage

Posted on: August 4, 2022
A crew places fresh asphalt on Rock Island Road.

Summer Overlay Project Kicks Off

Posted on: May 6, 2022
Lower Delaware Creek channel walls rebuilt at Grauwyler Road.

Delaware Creek Drainage Update

Posted on: April 1, 2022
A worker carefully sandblasts part of the sculpture to restore it to its original state.

Williams Square Plaza Renovation Progress

Posted on: February 23, 2022
Artist rendering of the finished Irving Boulevard, with a bike lane and wider sidewalks.

Nov. 9, 2021, Stakeholder Meeting Update

Posted on: November 12, 2021
Artist rendering of aerial view of the finished Williams Square.

Williams Square Plaza Update

Posted on: November 1, 2021
Little girl plays in the new Paws Colinas dog park with three dogs.

Paws Colinas Dog Park Now Open

Posted on: July 13, 2021
Bridge over a creek on Campion Trail.

Campion Trail Usage Soars

Posted on: June 1, 2021
A slide at the newly renovated West Park.

West Park Opens to the Public

Posted on: March 5, 2021
Monument sign at the entrance of Levy Event Plaza.

Levy Event Plaza Ready for Its Big Debut

Posted on: November 10, 2020
IPL FAQ Newsflash

Libraries to Open Makerspaces in 2021

Posted on: November 1, 2020
The sun rises behind the new Irving Signature Bridge.

Irving's Signature Bridge Nears Completion

Posted on: September 29, 2020
A repaved pathway in Mountain Creek Preserve, designed for walking and biking.

Mountain Creek Preserve Improvements

Posted on: August 11, 2020
Aerial view of a portion of the proposed new Delaware Creek Trail.

Delaware Creek Trail Construction Begins

Posted on: February 26, 2020
Monument sign at Irving's new Fire Station 4 location.

Fire Station 4 Construction Update

Posted on: January 14, 2020
Remodeled Senter Park fitness room.

Senter Park Recreation Center Now Open

Posted on: January 1, 2020
MacArthur extension at Levee Crossing into Champions Park.

Connecting to Irving

Posted on: November 1, 2019
Man hits a golf ball on the Irving Golf Club course, standing near water.

Irving Golf Club Opens

Posted on: September 5, 2019
Nighttime view of the new Main Street Plaza in downtown Irving.

Main Street Plaza Opens

Posted on: August 23, 2019
People picnicking at Levy Event Plaza during a recent festival.

Levy Event Plaza Development Ahead

Posted on: August 2, 2019
New Irving Golf Club sign with three mustang heads carved above the name.

Watch: Irving Golf Club Preview

Posted on: July 10, 2019
City Hall, Irving, Texas

Crews Repair Major Water Main Failure

Posted on: January 18, 2019
Architectural rendering of the proposed new Fire Station #4 in Irving, Texas.

Fire Station #4 Design Unveiled

Posted on: October 19, 2018
Runners along North Campion Trail in Irving, Texas.

Campion Trail Expansion Update

Posted on: July 24, 2018

Irving Golf Club Progress

Posted on: July 19, 2018
Remodeled Luzon Park, Irving, Texas

Luzon Park Reopens With All-New Features

Posted on: December 1, 2017
City of Irving elected officials and staff, as well as Dallas County and Grand Prairie officials, op

MacArthur Boulevard Ribbon Cutting

Posted on: March 1, 2018
An Irving Texas playground.

Irving Parks Playground Inspections

Posted on: February 6, 2018

Georgia Farrow Expansion Plans

Posted on: January 29, 2018
Construction equipment and workers at Luzon Park, Irving, Texas.

Luzon Park Construction Underway

Posted on: January 16, 2018
Traffic detour on Irving Boulevard, Nov. 11, 2021, for the reconstruction project.

Dec. 14, 2021, Stakeholder Meeting Update

Posted on: December 27, 2021
The restored bank on the east side of Delaware Creek, after the main installation.

Feb. 8, 2022, Stakeholder Meeting Update

Posted on: February 22, 2022