City Council identified six strategic goals and 25 objectives that financially and operationally provide a roadmap for the community's desired direction and vision for the future. The city's strategic plan focuses on areas of greatest importance to Irving residents and helps drive advancements in the priorities that matter most.
According to the 2020 Resident Survey, resident satisfaction in the appearance of the city, quality of life and safety have improved; and Irving continues to enhance recreational and cultural opportunities for residents to enjoy. Below are notable accomplishments from 2021.
- Recognized as the second most culturally diverse city in the country by Dallas Morning News.
- Achieved What Works Cities Silver Certification, setting a standard of excellence through the use of criteria that outlines the people, processes and policies that are foundational to a well-managed city.
- Won 9 National Association of Telecommunications Officers and Advisors awards, including a first place Award of Excellence for the City Source story, “Suicide Prevention Runathon.”
- Recipient of the 2021 Municipal Traffic Safety Initiative Award for High-Volume Courts (14th consecutive year, 2008-2021).
- Recipient of the 2021 Texas Employer Traffic Safety Award by the National Safety Council (eighth consecutive year).
- Won top awards including Leading Fleets Top 50 award and the silver award for DFW Clean Cities both for the third consecutive year.
- Received the State Maintenance Achievement Award by the Texas Recreation and Parks Society for creative responses to the challenges presented by COVID-19.