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1. Where do the pollutants that form ozone come from?
2. Why do we care about the ozone?

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1. Do I have to register my pet in Irving?
2. My pet is lost. What should I do?
3. I found someone's pet. How do I help find its home?
4. How can I help the animal shelter?
5. How much does it cost to spay/neuter my pet?
6. How can I get my pet microchipped?

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1. What should I do if I lost my pet?
2. What should I do if I found a pet?
3. How can I submit a lost / found report?
4. How can I view lost / found reports submitted?

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1. What is the best way to report code violations?
2. What is the form I need to replace the fence in my yard?
3. What is the maximum height of grass/weed conditions before they become a violation?
4. What type of work requires a permit?
5. How many people may live in a single-family home?
6. How many cars per single-family lot are allowable?
7. What constitutes illegal outside storage?
8. Can cars be parked on the grass?
9. Does the city of Irving enforce the replacement of 3/8-inch decking with 7/16 inch or greater to reshingle a roof? Or is proper decking thickness only enforceable on new construction?
10. Is there a requirement regarding the type of surface a recreational vehicle (RV) needs to be parked on – gravel, cement, or bare ground? If a cement slab or gravel is required, what are the dimensions

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1. Are residents and City of Irving Employees and visitors encouraged to maximize our city dollars and minimize waste? If so, how? If not, why?
2. Are efforts made to stimulate the economy of Irving by prioritizing purchasing within the city and from businesses and individuals inside our city? If yes, how? if not, why?
3. Are City of Irving employees at all levels encouraged to develop professional skills which not only enrich their possibilities but strengthen our City Team? If so, how? If not, why?
4. Does our City of Irving Team work together with Dallas County, Irving ISD, Dallas County Community College District, Spiritual Organizations, Baylor Scott and White, other medical centers,...
5. Finley Road from North Story East to Stafford, needs a complete resurfacing. I drive it all the time and it is literally falling apart. Full of ridges and pavement settling from an old street cut...
6. We, the City of Irving, have one of the most valuable plots of land in Texas, the former Texas Stadium land, what are our plans? How will you use this land to benefit the citizens of Irving?

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1. Please tell me WHY the City of Irving needs TWO trash collections each week?
2. I believe bicycle lanes or signage saying bicycles have use of lane should be a priority. Also please repair potholes.
3. I wish to know what dollar amounts are budgeted to protect/update our city’s business software infrastructure against any third party hostage.
4. Will you please provide a link or information which shows all city departments and their salaries broken down within the department?
5. City of Irving taxes should not be increased, as I have lived in Irving for 25 years and have seen nothing done about South Irving.
6. Cut the pick up of Solid Waste (garbage) to one time a week.
7. Could we possibly consider going to plastic trash cans for both regular and recycle trash?
8. Will the budget and tax rate public hearing be about property taxes as well?
9. I think it would be beneficial to have Animal Control's phone number on all city parks signage since many times strays are seen in the parks.

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1. I have a suggestion for the upcoming budget that I believe will have a huge impact on the city ...
2. ... Citizens seem left out when it comes to their neighborhood needs in regards to street and infrastructure improvements.
3. Long-time Irving resident dreaming of "Keeping Irving Magnificent!"
4. I would really like to see a grant program for individuals or small businesses who want to invest in renewable energy.
5. Please be conservative with the budget for the upcoming year.
6. Change our garbage collection to just once a week and have plastic bins.
7. I would like to suggest for consideration several service points increases/improvements within the Fire department.
8. Would recommend plans to fix up and utilize the pool at Lee Park.
9. I wanted to find more details on the "Bear" armored vehicle.
10. Please be careful of letting the pension funding get out of hand.
11. More parks! More trees planted. An indoor pool in South Irving with more open hours than the Senior Center.
12. Lower property taxes.
13. Are there NOT ANY "exemptions" for persons over the age of 65?
14. Please clean up Northwest Park.
15. I recently heard that our trash pick up is being reduced to once weekly and I was wondering if my taxes will be reduced accordingly?

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1. Is there any plan to revitalize the once-reputable Irving Mall?

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1. Will the Irving Police Department be getting the much needed increase in officers they require in the 2018-2019 city budget? If so, will that increase ...

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1. What should I do if I am bitten by an animal?
2. What should I do if my pet (or any animal) bites someone?
3. Who handles animal bites and potential rabies exposures in Irving?

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1. What is the Bridges of Las Colinas PID?
2. How do I pay my Special Assessment?
3. How is the Special Assessment amount determined for my property in Bridges of Las Colinas?
4. How long do property owners need to pay the Special Assessment?
5. Will my property’s annual installment of the Special Assessment obligation change from year to year?

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1. What is a building permit?
2. What good does a permit do?
3. When do I need a permit?
4. What projects typically require a building and/or zoning permit?
5. When is a permit not required?
6. What does a permit cost?
7. How does the city ensure building permits are procured when required?
8. How do I know who has an approved building permit and who doesn’t?
9. Whose responsibility is it to see that the building code is followed?
10. How long does it take to get a building permit?
11. When do I need to start my construction project?
12. What is the difference between a “setback” and a “utility easement”?
13. What are the City’s rules concerning prefabricated metal sheds and carports?
14. What should I look for in a contractor?
15. Who must be licensed?
16. Should I request the permit for the contractor?
17. I am having a problem with my house. I want the city to inspect it and tell me what is wrong.
18. I am planning on digging. What do I need to do?

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1. Do I need to come to a hearing if my address is on the agenda and I get a notice of a hearing letter?
2. If Building Standards is involved, do I have to demolish my house?
3. If I demolish my house, do I have to demolish all of the accessory structures as well?

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1. What is the Campion Hollows (Ranchview) PID?
2. How do I pay my Special Assessment?
3. How is the Special Assessment amount determined for my property in Campion Hollows?
4. How long do property owners need to pay the Special Assessment?
5. Will my property’s annual installment of the Special Assessment obligation change from year to year?

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1. What is Canine Distemper Virus (CDV)?
2. How do I protect my dog from CDV?
3. How is CDV spread?
4. How is CDV treated?

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1. What are the requirements to sign up for the CERT Basic Training?
2. What is covered in the Basic Training CERT class?
3. How is Irving's CERT program organized?
4. Once completing the training, are there any additional sessions I could take?

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1. What should I do if I have a claim for damages against the City of Irving?
2. How can I get a copy of an Irving ordinance or resolution?
3. What should I do if I witness a violation of a city ordinance or a Class C misdemeanor?
4. What should I do if I am a victim of a Class C Misdemeanor (Criminal) Offense?
5. How do I pursue a criminal complaint?
6. How do I pursue non-criminal complaints against or issues involving the City of Irving?

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1. What is a cross connection?
2. What is backflow?
3. Why are backflow preventers needed?
4. Who needs a backflow preventer?
5. What is a backflow prevention program?
6. How can this contamination happen?
7. What is an indirect cross connection?
8. Why does this backflow preventer need to be installed in front of my house?
9. Can I cover or hide the backflow preventer?
10. Why do some backflow preventers need to be tested every year?
11. My backflow preventer sometimes leaks water from a relief valve. Can I remove or plug the valve to prevent water loss?

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1. My neighbor has been draining his swimming pool onto my lot. Who can I contact to stop this?

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1. What is the city doing to protect residents?
2. Where can residents find information about the earthquakes?
3. What current or past drilling activities have contributed to recent and future earthquakes?
4. Is fracking currently in progress in Irving?
5. Is there currently drilling-related wastewater being pumped into wells, and, if so, where is this occurring?
6. How much money has the city received from the gas well sites referenced in news reports?
7. Where can I find more information about drilling and fracking?
8. Is there anything the city can do about these earthquakes?

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1. What is the difference between a watch and a warning?
2. Does the City of Irving have public shelters?
3. When are the outdoor warning sirens used?
4. What should I do when I hear the sirens?
5. Why can't I hear a siren inside my home?

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1. Will I still get iALERT emergency notifications if I don't sign up?
2. What if my phone number or email address changes?
3. Will my contact information be shared with others?
4. What won’t the system be used for?

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1. How was RACES created?
2. What does RACES do?
3. What is ARES and what does it do?
4. What do you mean by communications and net?
5. Who can become an Amateur Radio Operator?

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1. How do I contest the value placed on my property by the Appraisal district?
2. I purchased a home last year, what exemptions are available to me?
3. If I am late filing for my homestead or age 65 exemption what happens?
4. Can the late charges be waived?
5. What happens if I don't pay my taxes on time?

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1. How do I request EMS and billing records?
2. Does the Fire Department offer CPR training?
3. What are the fees for ambulance services?

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1. Why does a fire truck come when I call for an ambulance?
2. Why are fire trucks used to block lanes on the highway when there is an emergency?
3. How do I report a leaking or broken fire hydrant?
4. Can I schedule a visit to the fire station or can the fire department come visit us?
5. Does the Fire Department inspect child car seats?
6. What are the requirements to become a firefighter?
7. Can the Fire Department come unlock my car if I leave my keys inside?
8. Can I do Community Service at a fire station or through the fire department?
9. Does the Fire Department fill private pools with water?
10. Can the Fire Department come out and change the batteries on my smoke detector?
11. Do you provide school supplies to kids?

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1. What type of application do I need for my plan submittal? What do I need to submit?
2. Where can I find a fee schedule of permits?
3. What number do I call to schedule a fire inspection?
4. I need a Knox Box application. How do I obtain one?
5. How do I obtain a copy of a fire report or fire investigation?
6. How do I set up a Fire Drill for my business or school?

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1. Who is at risk of possible health concerns?
2. What health risks are associated with contaminated floodwater?
3. What other natural resources are affected by contaminated floodwater?
4. What should I watch out for in or around floodwater?
5. What are the hazards of standing floodwater?
6. When is it OK to enter water sources that have flooded?
7. What is the city doing to correct the issue?
8. Is the city working with other entities?

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1. Can my school get involved?
2. How can I get a Green Seam bag?
3. Is there a charge for a Green Seam bag?

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1. Do ice cream pushcarts require a permit?
2. Do I need a Child-Care Facility permit to keep children in my home?
3. Do I need to submit a plan review for a new or remodeled food establishment?
4. Do Irving restaurants require a certified food manager?
5. How do I obtain a food handler card?
6. Who needs to obtain a temporary event permit?

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1. Are the gifts affordably priced?
2. What if I have a questions not found here?
3. Can non-senior citizens shop there?
4. What items do you have?
5. Are the items handmade?
6. Can I special order items?
7. Do you ever have sales?
8. How can I become a vendor?
9. Can outside vendors participate in the sales?

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1. How can I find out about job opportunities with the City of Irving?
2. What jobs can I apply for?
3. Can I apply for more than one job?
4. Should I attach anything to my application?
5. Can I withdraw or change the desired position on my application after I have submitted it to Human Resources?
6. How long can I expect to wait to be contacted after submitting an application?
7. How will I find out if my application has been selected?
8. Will I have to complete any testing for positions with the City of Irving?

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1. Can I get a copy of the programs produced by the Irving Community Television Network (ICTN)?
2. Does the City of Irving have anything to do with my cable service?
3. How do I get cable?
4. Who do I contact if I have problems with my cable service?

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1. How is this different from watching ICTN?
2. What is streaming? What is bandwidth?
3. What is webcasting?
4. Why is the city webcasting this?

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1. How do I file a health complaint?
2. Where do I submit a complaint for my apartment?

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1. How many books may I request?
2. How long does it take to receive an ILL book?
3. How long may I keep an ILL book?
4. May I renew my ILL book?
5. What materials may not be borrowed?
6. May I request a DVD or CD through ILL?
7. How do I request a journal article?
8. May I request items from other countries?

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1. What is the Irving 360° Civic Academy?
2. Why was the academy created?
3. Who can participate in the program?
4. When is the academy held?
5. Is there a dress code?
6. Where are the sessions held?
7. May I bring a guest to these activities?
8. What do I do if I need to miss a class?
9. What do I do after I complete this class and graduate?
10. What if I have more questions?

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1. Where can people park when visiting downtown Irving during construction?
2. My customers are having a hard time finding my business. What type of signage can businesses have during this time?
3. What is the background of the project?
4. What is included in the project?
5. What is the anticipated cost of the project?
6. How is the project funded?
7. What are the project limits?
8. What is the timeline of the project?
9. Will there be new lighting installed?
10. Will the traffic signals be upgraded?
11. Will construction be phased to allow traffic to continue to flow along Irving Boulevard in order for businesses to remain open?
12. Will the DART bus stops along the project route remain in place?
13. Will there be a continuous sidewalks and landscaping along Irving Boulevard?
14. What is the approach to tree preservation within the project limits?
15. Where can I find more information?
16. Who can I contact for more information?

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1. What is a TIF?
2. How does a TIF work?
3. What is DCURD?
4. What is the Las Colinas Association, and what does it do?

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1. Is there a City of Irving convenience fee?
2. What type of payments are accepted at the City of Irving payment website?
3. Can I just make my payment without establishing a username / password?
4. How will my transaction be confirmed?
5. When is my payment credited to my account?
6. Can I view my Municipal Services statement online?
7. Is there a minimum / maximum amount that can be charged to my credit card?
8. How do I know my information is secure?
9. How will the payment be displayed on my card / bank statement?
10. I don’t own a computer. Can I pay online?

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1. Why did the Lee and Lively Parks Pools close?
2. Why did the pools not re-open in 2021?
3. What is the current condition of the swimming pools?
4. Were there repair estimates for the facilities in the swimming pool assessment?
5. Can I find a copy of the assessment online?
6. Did the Parks and Recreation Master Plan in 2019 address the traditional seasonal pools?
7. What are the future plans for the sites?
8. Are there other swimming pools close to the Lee and Lively Park?

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1. What should I do if sewerage is backing up?
2. Will the City of Irving repair leaks inside my home?
3. Who do I call about low water pressure to my home?
4. Can the City of Irving recommend a good plumber?

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1. What is a microchip?
2. How is a microchip implanted into an animal? Is it painful?
3. What kind of information is contained in the microchip? Is there a tracking device in it?
4. How can I find out if my pet is microchipped?
5. Should my pet still wear and ID tag and rabies tag?
6. Where can I go to get my pet microchipped?

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1. What is the West Nile Virus?
2. How does the West Nile Virus spread?
3. Is the West Nile Virus contagious?
4. How soon do you get the symptoms once you have been bitten?
5. What are the symptoms of West Nile Virus?
6. How is West Nile Virus treated?
7. Does the Health Department offer free testing?
8. Can I get the virus twice?
9. My child or I was bitten by a mosquito, what should I do?
10. What should I do if I think I have WNV?
11. What is Dallas County doing?
12. What can I do?
13. What should I do if I see dead birds in my yard?
14. Can dogs, cats, and other pets get West Nile Virus?
15. Are pesticides harmful to people?
16. Where can I learn more information?

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1. How do I request a payoff quote for liens?
2. How do I find out if a property has any liens?
3. Who records the release of lien with Dallas County?
4. Where can I obtain a copy of the release of lien?

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1. How often are apartments in Irving inspected?
2. How often can I have a garage sale at my apartment complex?
3. What do I do if I have maintenance issues with my unit?
4. What do I do if I have a problem with my lease or utilities charges by my apartment complex?
5. My vehicle was involved in an accident and does not run. Can I store it in the apartment complex parking lot until the insurance claim is settled?
6. What items are allowed to be stored on the balcony/patio of my apartment?
7. What is the process when a property changes names, managers, or owners?
8. What do I do if I have an infestation issue in my unit?
9. What if there is mold in my unit?

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1. What citations can be dismissed and how?
2. How can I keep a citation from affecting my driving record?
3. I cannot pay the fine in full, is it possible to pay my citation in installments?

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1. Why has this begun? I've never had to pay for library card from Irving Public Library before.
2. Who is eligible to receive a free Irving Public Library card?
3. What does a non-resident library card cost?
4. Is this fee a one-time fee or a yearly fee?
5. How did I get a non-resident card?
6. What do I get when I purchase a non-resident Full Access Card?
7. What do I get when I purchase a non-resident Computer Access Card?
8. What libraries can I use the non-resident card at?
9. I thought libraries were supposed to offer free access to all?
10. What is the library going to do with this money?
11. Is the library going to charge for anything else?
12. If I don't live in the City of Irving, where can I get free library services?
13. How do I pay the non-resident fee? Do you take debit/credit cards, money order, checks or cash only?
14. Is there a monthly payment plan?
15. Is there a household card or will I have to pay a fee to get each child a card?
16. Can I pay discounted amount and check out less or only get one computer session a day?
17. Is there a short-term option for Computer Access Cards? Can I get a day pass for computer use?
18. Why is the fee so high for non-resident cards?
19. Do other organizations in the city charge for non-residents fees?
20. I own property in the City of Irving, but do not reside in the city. Can I get a free library card?
21. I have a P.O. Box in Irving, but live elsewhere. Do I have to pay a non-resident fee?
22. Can I share my non-resident card with family members?
23. What if I am a non-resident, but my child's father is a resident? Would my child need to get a non-resident card?
24. If I live in another city but go to school in Irving, can I get a free library card?
25. I am a teacher for Irving ISD, but I don't live in Irving. Will I have to pay for a non-resident card?
26. If I work in the City of Irving, do I need to pay the non-resident fee?
27. If I work for the City of Irving, do I need to pay the non-resident fee?
28. I have a TexShare card. Do I have to pay for a non-resident card?
29. I'm homeless. Do I have to pay for a card?
30. You have to have a library card to volunteer. So, do I have to pay for a non-resident card to volunteer my time?
31. Is the non-resident card good for unlimited checkouts?
32. Why am I limited in items I can checkout for the first three months with my new non-resident card if I paid for it?
33. Can I still put items on hold with a non-resident card?
34. Can I still do InterLibrary Loans with a non-resident card?
35. Can I checkout a study room or reserve a meeting room without a card or do I need a non-resident card to use a room?
36. Do I have to pay a non-resident fee to be able to use downloadable media, eBooks, or subscription databases?
37. Do I have to pay to use Irving Public Library’s wireless connection?
38. What can I do for free at the library without a library card?
39. How will the non-resident policy be implemented?
40. How will this affect residents?
41. What do I need to get a full access non-resident card?
42. What do I need to get a computer access non-resident card?
43. If I decide to not pay the non-resident fee, when do I need to return items that I currently have checked out?
44. Whom can I contact with additional questions?

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1. Can we have a bounce house or bring extra tables, chairs, etc.?
2. Can I go in early to decorate/set up? Or can I stay late to clean up?
3. Can we use the facility to have a fundraiser or promote our product?
4. I want music at my party. Can I have a DJ or bring in a stereo?

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1. How do I rent game field?
2. How many practices in a week can our team hold?
3. How do I rent a practice field?
4. How long can a practice last?
5. When do the rented practice fields get leveled/raked?
6. How do I know when fields are playable?

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1. What is the Irving Youth 360° Civic Academy?
2. Why was the academy created?
3. Who can participate in the program?
4. When is the academy held?
5. Is there a dress code?
6. Where are the sessions held?
7. What do I do if I need to miss a class?
8. What if I have more questions?

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1. What is the Parkside PID?
2. How do I pay my Special Assessment?
3. How is the Special Assessment amount determined for my property in Parkside?
4. How long do property owners need to pay the Special Assessment?
5. Will my property’s annual installment of the Special Assessment obligation change from year to year?

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1. Where can I get a copy of the code books?
2. Where do I find parking calculations?
3. How many plan examiners are there?
4. I just applied for a new commercial permit. How do I get an address assigned?
5. How long will it take to look at a commercial building?
6. How do I document that my building plans are in compliance with the International Energy Conservation Code?
7. How long will my residential permit take to get approved?
8. What are the two biggest items that will hold up my permit?
9. Can I submit the plat / zoning case and the building permit at the same time?

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1. What is the Planning Department?
2. Do I need a permit to do any type of construction on my property?
3. What is the zoning of my property?
4. What is the process to apply for a zoning verification letter?
5. Is my property zoned to sell beer and wine?
6. Can I change the zoning of my property?
7. How do I verify zoning violations?
8. Can I do business out of my home?
9. What are the regulations for accessory buildings?
10. Can I have a guest quarters on my property?
11. Can I build a carport on my property?
12. Is my property platted?
13. How do I obtain a copy of a plat or a property survey?
14. What is the process of rezoning / platting?
15. Where can I find samples of the standardized language that is required on a plat?

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1. How can I find out if someone is in the Irving City Jail?
2. Where is the Irving City Jail?
3. When is the jail open?
4. Where is the County Jail?
5. What does it mean when a person is "booked" into jail?
6. What occurs during an arraignment?
7. When are prisoners arraigned?
8. What is "jail credit"?
9. Is jail credit applied to all arrests?
10. When may I visit a prisoner?
11. What are the visitation requirements?
12. What items may I bring a prisoner?
13. How may I get a prisoner's property?
14. May a prisoner make free phone calls?
15. What is an Alias warrant?
16. What is a Capias warrant?
17. How can a prisoner resolve a City of Irving Class C misdemeanor warrant?
18. How can a prisoner resolve a Class C misdemeanor warrant issued from another city?
19. How can a prisoner get out of jail when arrested for a felony or misdemeanor (other than a Class C misdemeanor)?
20. Will city employees recommend a bail bond company or an attorney?
21. Where are impounded vehicles stored?
22. Where can prisoners released from the Irving City Jail be picked up?
23. How do I get information on a prisoner that has been transferred to ICE (Immigration and Customs Enforcement)?
24. Does the Irving Police Department take fingerprints for the public?
25. Can the Irving Police Department conduct criminal history background check for a person's job?

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1. Can I call 911 for non-emergency purposes?
2. What are some examples of appropriate times to call 911?
3. What is the most important thing I need to know when calling 911?
4. Can I text 911?
5. What if I speak another language?
6. How does 911 work in the Metroplex?
7. What should I do if no one is answering and I receive a busy signal or message?
8. What should I do If I have to hang up?
9. What can I expect to happen in the call with the dispatcher?
10. What should I teach my children about 911?
11. Can I see or speak with the officer who responds to my call?
12. Can old, uninitialized (non-service) cell phones dial 911?
13. How does 911 Work?

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1. I was a victim of crime and I have been feeling anxious and having difficulty sleeping ever since the offense. Am I okay?
2. I filed a police report and I do not know what has happened with my case. How do I find out the status?
3. I was a victim of crime in another city, but I currently live in Irving and I need help dealing with the crime. Can I get help through the Irving Police Victim Services Unit?
4. I have heard about Crime Victim's Compensation, but I do not know if I am eligible for the program. How can I find out if the program can help me?
5. I am a victim of domestic violence, but I do not feel that I can talk to anybody about my situation. How can I get help?
6. I know that the suspect in my case was arrested. How will I know if this person is still in jail?

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1. What time limits do I have to make a complaint?
2. What are the possible outcomes of a disciplinary investigation?
3. What happens if the complaint is not sustained?
4. Will I be notified on the status of my complaint?

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1. What is done on the testing day?
2. When is the application (Personal History Statement) due?
3. What is on the civil service test?
4. What is the attire for the testing day?
5. What should I bring on the test day?
6. How many applicants are registered for the test?
7. How many openings are there?
8. When does the academy start?
9. What is the processing time?
10. Do I need a criminal justice degree or my 60 hours in criminal justice?
11. What shifts do patrol officer’s work?
12. What days off do patrol officers have?
13. When do the benefits start?
14. What areas are the main disqualifiers for applicants?
15. I am in the military now. When should I apply?
16. Does my DD214 need to show honorable discharge?
17. What is the police academy like?
18. What is the academy training for a Lateral Police Officer?
19. Do you have a hotel to recommend?

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1. What is the phone number to report a code violation?
2. When may trash be placed at the curb for pickup?
3. If a scheduled trash collection day falls on a holiday does the trash still get picked up?
4. Is a permit required for a garage sale?
5. What if I need to cancel my garage sale?
6. Who is responsible for maintaining an alley or easement behind their property?
7. Who is responsible for cutting and edging the grass between the sidewalk and street?
8. What is the height regulation for grass and weeds in the City of Irving?
9. What is outside storage?
10. Is parking on the grass allowed?
11. Are address numbers required on your house if already displayed on curb?
12. Is a fence permit required when replacing or repairing a fence?
13. When may garage sale or temporary signs be displayed in right of way?
14. Can I park a commercial vehicle at my house?
15. If a vehicle has an expired inspection or registration sticker is it considered a junk motor vehicle?
16. What are the regulations for maintaining pools?

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1. What does the PSWU do?
2. Who has access to services offered by the PSWU?
3. Who is considered a first responder?
4. I am not defined as a first responder but am seeking assistance. Where might I go for resources?
5. What services does the PSWU provide?
6. Why are services geared towards first responders?
7. What is Eye Movement Desensitization and Reprocessing (EMDR)?
8. What is Yoga for First Responders (YFFR)?
9. What is biofeedback/neurofeedback?

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1. What should I do if I have a corner visibility problem?
2. What is the procedure for graffiti removal?
3. Who maintains public alleys?
4. How do I get my sidewalk repaired?
5. What can I do if there are streetlight problems?
6. What should I do if I notice a need for street maintenance and repairs?
7. Who maintains street signs and pavement markings?
8. Does the city sweep the streets in Irving?
9. How do I report a problem with traffic signals?
10. Who takes care of trimming trees on public property?
11. How do I report a need for trimming trees near utility lines?
12. Does Irving provide public transportation?
13. Does Dallas Area Rapid Transit (DART) offer car pool service?
14. Does DART offer service for the disabled?
15. Where can I get a DART schedule?

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1. What Is Rainwater Harvesting?
2. How much water will my roof produce?
3. Where can I purchase a barrel to make a rainwater collection system?
4. Where can I buy a ready-made rain barrel?
5. Can you collect rain water without gutters?

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1. Does the grading plan have to be sealed by a professional engineer?

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1. Can we put plastic grocery bags, like those used at the checkout to sack our groceries, in our weekly blue recycling bag?
2. Can we put styrofoam in the blue bag?
3. Can we put produce plastic bags, such as the ones found in a grocery store's produce department, in in our weekly blue bag?
4. Is it OK to put food waste in the recycling blue bag, or should we wash plastic containers, such as yogurt containers, before putting them in the blue bag?
5. Can food-contaminated paper or styrofoam plates, napkins and paper towels be recycled?

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1. What is the purpose of short-term rental registration?
2. Download a PDF copy of all FAQs
3. What STR properties must be registered?
4. If my STR is owned by more than one person/entity, do both need to register?
5. Why are multifamily properties not required to register?
6. What is the fee for a STR registration?
7. What does the STR registration fee go toward?
8. Can my registration application be denied?
9. How long does registration last?
10. Am I eligible for a refund if I cease offering my property as a STR?
11. Is a city inspection required for STRs?
12. What are the requirements of the STR to register?
13. What happens if I don't register my STR?
14. How soon should I submit my application for registration and/or renewal?

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1. How do I reserve a city facility or park?
2. How do I obtain a Special Event Permit?
3. Can I reserved city-owned property that is not a designated park or recreational facility?

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1. Does DART offer car pool service?
2. Does DART offer service for the disabled?
3. Does Irving provide public transportation?
4. Does the city sweep the streets in Irving?
5. What about a need for trimming trees near utility lines?
6. What if I have a corner visibility problem?
7. What if I notice a need for street maintenance and repairs?
8. What is the procedure for graffiti removal?
9. What if there are streetlight problems?
10. What if there is a problem with traffic signals?
11. Where can I get a DART schedule?
12. Who maintains public alleys?
13. Who maintains street signs and pavement markings?
14. Who takes care of trimming trees on public property?

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1. I never received my water bill. Can you send me another bill?
2. Can you explain the details on my bill, what are all these charges for?
3. I know I used less water this month but the usage is still high. Why?
4. Why is my water bill so high?
5. Why is my bill higher than my neighbor's?
6. How is the (residential) sewer bill calculated?
7. I've just received notification that my landlord has not been paying the utility bills. What can I do?
8. Why do I have to come to City Hall in order to have my water service started?
9. Why does my payment take two bank business days to credit to my account?

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1. What is wastewater and why do I pay for it?
2. Why do I sometimes see fire hydrants running when there is no fire?
3. My tap water sometimes has an earthy or musty taste and scent in the late summer. What causes this?

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1. Where does Irving get its water?
2. How safe is Irving’s drinking water?

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1. How do I know if my bill matches my meter reading?
2. Will it affect my bill if city crews were working on a water line repair on my street?
3. Why do I have milky colored water coming out of my faucet?
4. My water was off due to a water main break or private repair. Now I hear noise in my water line and air is coming from my faucet after I turn the water on. What should I do?
5. Why do I have low pressure in my house?
6. I have had a new meter installed, and my bill has increased. Can I have my meter tested?
7. Why am I always encouraged to conserve water when Water Utilities uses up water flushing fire hydrants?
8. Who is responsible for painting the fire hydrants?
9. The city made a repair in front of my house and left a pile of dirt behind. When will it be cleaned up?
10. The city made a repair at my house and the concrete sidewalk (or street, or driveway) was removed. When will this be fixed?
11. The city made a repair on my grass / landscaping / irrigation system. When will it be cleaned?
12. When do I need to move my car if there is a problem with a pipe under my driveway that needs to be fixed?
13. There was a water break and the water was shut off in my area. Why wasn't I notified?
14. What should I do if my water is off and needs to be turned back on?
15. How long will it take to clean the sewer line with the big trucks?
16. The plumber said the stoppage is on the city side. Will the city fix it?
17. Some drains and toilets work and others do not, what should I do?
18. I have sewage backing up in my house. What should I do?
19. Is water with chlorine in it safe to drink?
20. How hard is Irving's water?
21. Is the fluoride in my drinking water safe?
22. Is it okay to use hot water from the tap for cooking?