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Air Quality

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1. Where do the pollutants that form ozone come from?

Pollutants that contribute to ground-level ozone formation come from many different types of sources. As you learned, these pollutants are NOx and VOCs. In the DFW region, pollution from cars and trucks, or on-road vehicles, contribute approximately 45 percent of the NOx pollution that leads to ozone formation.

2. Why do we care about the ozone?

The EPA sets federal standards for air pollutants according to health-based criteria. When levels are near or above the National Ambient Air Quality Standards, an ozone watch or warning is issued. The EPA has established levels at which ozone is unhealthy for humans. Ozone irritates the lining of the lungs, can aggravate respiratory conditions, and can make breathing more difficult for some people such as young children, seniors, asthma sufferers, and those with respiratory diseases. The watch and warning system using the Air Quality Index (AQI) colors, was developed to notify citizens that ozone concentrations are close to exceeding or do exceed healthy levels of ozone and that outside activities might be unhealthy for sensitive groups. For most of the population, exposure for long periods of time to higher ozone levels indicated by the color purple on the AQI are unhealthy.

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Animal Services - FAQs

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1. Do I have to register my pet in Irving?

Pet owners are no longer required to register their pets, per City of Irving ordinance. However, a single household is limited to no more than eight animals, four months and older.

2. My pet is lost. What should I do?

For more information on how to proceed if your pet should become lost, visit our Lost My Pet page.

3. I found someone's pet. How do I help find its home?

Helping a pet find its home is important. For more information on what you should if you find a lost pet, check out our Found a Pet page.

4. How can I help the animal shelter?

There are many avenues to helping animal services in Irving. Visit our How to Help page to find out more.

5. How much does it cost to spay/neuter my pet?

Spaying and neutering is an important part of being a pet owner. Irving offers several low-cost options for spay/neuter and vaccinations. For more information, visit our Spay/Neuter Assistance page.

6. How can I get my pet microchipped?

Check out the Animal Services Microchip page to find out more about this service.

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Animal Services - Lost and Found Pets

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1. What should I do if I lost my pet?

• Fill out a Lost Pet report. Reports are sent to shelter staff who will post on the Lost and Found page. Reports are held in our database for 30 days. If you find your pet, please let us know so we can cancel the report. After 30 days, you may fill out another report if your pet is still missing.
• Check our website daily to see if your pet was brought to the shelter.
• Visit our shelter as often as possible to look for your pet. Your pet might have been taken to a neighboring city shelter, so be sure to check other nearby shelters too.
• Search your neighborhood and leave information, a description of your pet with a picture and your contact information with as many people and businesses as possible. You can also post an announcement on social media and place an ad in the local newspaper.
• If you find your lost pet, get a microchip and an ID tag so that they can be easily returned to you if they ever become lost again.

2. What should I do if I found a pet?

• If you can approach the pet safely, check for an ID tag, contact the owner, and help reunite the pet with its family. If the pet is not wearing an ID tag, take the animal to a veterinary clinic or bring them to the Irving Animal Care Campus to check for a microchip.
• If you are unable to approach or transport the animal safely, call Irving Animal Services at (972) 721-2256 and provide the officer with a detailed description of the animal and the location. *If the animal is not located within the city limits of Irving, please contact the animal services agency for the area in which the animal is located.
• If you have a lost pet contained and can provide temporary shelter but have not been able to find the owner, submit a Found Animal report. Online reports are sent to shelter staff who will post on the Lost and Found page. Reports are held in our database for 30 days. If you find the owner, please let us know so we can cancel the report. After 30 days, you may fill out another report if the owner has not been found.
• Post fliers and notices in your area and on social media. Advertise in local newspapers and be sure to read the "Lost" ads.

3. How can I submit a lost / found report?

• To submit a lost / found report, access the online form for either reporting a lost pet, or reporting a found pet. Please submit a picture if possible.
• If you find your pet or the owner, please let us know so we may cancel your report.

4. How can I view lost / found reports submitted?

Irving Animal Services has partnered with Petango to post all animals submitted to us via our lost and found reports. You will find these reports and any pictures submitted on the Lost and Found page. If you feel that one of the animals listed below might be the one you lost / found, please contact Irving Animal Services for more information. *Please be advised that the animals listed on the Reported Lost tab are submitted by residents looking for their lost pets and the animals listed on the Animals Found tab may be housed at the shelter or housed by an individual who posted a Found Animal Report.

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Ask Code Enforcement

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1. What is the best way to report code violations?

Whether you wish to remain anonymous or not, call the Code Enforcement hotline at (972) 721-4929. State the address and the conditions you are concerned about.  If you wish to be contacted, please leave your name and phone number.  A code officer will investigate your concerns before 5 p.m. the following business day.

2. What is the form I need to replace the fence in my yard?

Prior to installing a new fence, the property owner must submit plans and a fence permit application for review and approval by the City of Irving Inspections Department, located on the second floor of City Hall, 825 W. Irving Blvd. 

Download the Permit Application

3. What is the maximum height of grass/weed conditions before they become a violation?

When grass/weeds exceed 10 inches in overall height, then those conditions may be worked. 

State law requires a seven-day notice before Code Enforcement may utilize a contractor to mow the property. This only occurs when the homeowner fails to bring property into compliance. 

If a city contractor is used, the property owner is billed for services rendered. Failure on the property owner’s part to pay amounts due will result in the filing of a lien against the property.

4. What type of work requires a permit?

• Building repairs (Including roofing/remodeling existing structures)
• Building Additions
• Accessory Structures
• Electrical, Plumbing, and HVAC work
• Fences
• Signs

For information or questions regarding obtaining permits, contact the Inspections Department at (972) 721-2371 or email to Irving-Permits@cityofirving.org

5. How many people may live in a single-family home?

The number of people is based on the number of bedrooms.  

For example, in a three-bedroom home: Seven (7) people maximum. Formula: Two people per bedroom, plus one additional person.

6. How many cars per single-family lot are allowable?

The number of cars is based on the number of licensed drivers residing in the home.  

For example, four licensed drivers in the household: Six (6) cars maximum. Formula: One car per licensed driver, plus two additional cars.

7. What constitutes illegal outside storage?

Generally, items that are not designed for outdoor use.  

Examples

• Tools
• Car parts
• Tires
• Household furniture

When in doubt, report to Code Enforcement for investigation.

8. Can cars be parked on the grass?

Yes, if they are operable and parked in the backyard behind a screening fence, or if they are in the front yard and actively being washed.

Otherwise, they must be parked on an improved surface. A tire barely touching the grass at the edge of a driveway does not constitute an enforcement action.

9. Does the city of Irving enforce the replacement of 3/8-inch decking with 7/16 inch or greater to reshingle a roof? Or is proper decking thickness only enforceable on new construction?

The roof decking requirement is the same for both new construction and reroofs when the decking is replaced. However, the minimum thickness is not 7/16 inch. In the past, Irving had a local amendment with that requirement, but today the city follows straight code.

The decking requirements are found in the International Residential Code Table R503.2.1(1). Notice in the table that 3/8-inch thick decking is allowed.

10. Is there a requirement regarding the type of surface a recreational vehicle (RV) needs to be parked on – gravel, cement, or bare ground? If a cement slab or gravel is required, what are the dimensions

The RV must be parked on an improved surface at all times, unless it’s effectively screened by a 6-foot blind fence or vegetation. In addition, the vehicle cannot block the sidewalk, and RVs cannot be parked on the street.

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Ask the Budget BFFs FY2020-21

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1. Are residents and City of Irving Employees and visitors encouraged to maximize our city dollars and minimize waste? If so, how? If not, why?

The City of Irving’s Purchasing and Finance department have systems in place to ensure that the city dollars that tax payers entrust to the city are used appropriately, managed conservatively and responsibly. The budget process that the City of Irving is currently going through is one tool that is used to examine spending in each city department every year and ensures that every dollar budgeted is being utilized in the most effective and efficient manner. The City of Irving also conducts citizen input budget meetings to gather input from citizens in the city to have their input and show transparency in the budget process.

2. Are efforts made to stimulate the economy of Irving by prioritizing purchasing within the city and from businesses and individuals inside our city? If yes, how? if not, why?

Yes. When a solicitation is issued by the city, the Purchasing Department researches businesses within the city who are able to provide the specified goods or services and includes them in the solicitation notice so that they are aware of the procurement opportunity.

3. Are City of Irving employees at all levels encouraged to develop professional skills which not only enrich their possibilities but strengthen our City Team? If so, how? If not, why?

The answer to this question is yes. The city has a succession planning/talent development program that is individualized to each employee based on their career goals. We provide training for all employees. Employees pursue professional certifications and we have a tuition reimbursement program.

4. Does our City of Irving Team work together with Dallas County, Irving ISD, Dallas County Community College District, Spiritual Organizations, Baylor Scott and White, other medical centers,...

Does our City of Irving Team work together with Dallas County, Irving ISD, Dallas County Community College District, Spiritual Organizations, Baylor Scott and White, other medical centers, University of Dallas, DART, The State of Texas to find economies, mutual goals, partnerships, assistance, and avoid duplication? If yes, how? If no, why?

The City does have formal and informal partnerships with the organizations listed. Most notably, DART, Irving ISD, and Dallas County for a variety of different projects. Each program or initiative has a point-of-contact that coordinates with their counterpart to avoid duplication of services. They also ensure goals and milestones are being met. For example, our Emergency Management division coordinates with not only other cities in the area but also the County and the State in an effort to battle COVID-19. Our goal is to protect the safety and welfare of our residents while providing the highest level of customer service possible and being fiscally responsible with tax dollars.

5. Finley Road from North Story East to Stafford, needs a complete resurfacing. I drive it all the time and it is literally falling apart. Full of ridges and pavement settling from an old street cut...

Finley Road from North Story East to Stafford, needs a complete resurfacing. I drive it all the time and it is literally falling apart. Full of ridges and pavement settling from an old street cut for sewer line repairs years ago.

Thank you for your question regarding the maintenance of Finley rd. Unfortunately at this time that road is not on a repair list, but the Transportation department has been notified. The department stated that the road will be assessed for repairs and if needed placed on a list for maintenance in the near future. Please do not hesitate to contact me if you should have any further questions. Have a good week.

6. We, the City of Irving, have one of the most valuable plots of land in Texas, the former Texas Stadium land, what are our plans? How will you use this land to benefit the citizens of Irving?

The City of Irving adopted the PUD #6 which sets the standards for the former stadium site as well as the area surrounding. The PUD #6 area includes more than 400 acres of developable land. It is the desire for the City to see the area developed into a prime mixed-use development to include major offices, residential, and retail options.

Currently, the Texas Department of Transportation (TxDOT) is leasing the city-owned former stadium site as staging for the planned reconstruction of SH 183, SH 114 and Loop 12. All three highways surround the former stadium site and are extremely important for the development of PUD#6.

Please visit the City’s website for more information on the former stadium site: https://www.cityofirving.org/3032/Former-Stadium-Site. Here you can find both a copy of the PUD #6 Regulations and the Preliminary Project and Financing Plan (TIRZ #6) plan.

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Ask the Budget BFFs FY2021-22

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1. Please tell me WHY the City of Irving needs TWO trash collections each week?

Q: Please tell me WHY the City of Irving needs TWO trash collections each week? In my 66 years of life, the suburbs I have lived in only needed ONE residential trash service per week. Is Irving really this trashy of a city?

NORMAL cities provide a large plastic garbage and recycle can on wheels to their residents. NORMAL cities provide a garbage truck that can lift those plastic garbage cans into their garbage truck without needing human labor. NORMAL cities don’t force their citizens to buy garbage and recycling plastic bags, which is a HUGE WASTE OF MONEY AND PLASTIC IN LANDFILLS. WHY is the City of Irving A.B. NORMAL?

We’ve heard the City of Irving has a City Council full of ignorant liberals. Did they flunk Economics 101?

A: Thank you for your concern with the City of Irving’s Solid Waste department. The service that is provided to residents for trash pick up is set by City Council. This email will be shared with City Council and the Solid Waste Services Department.

2. I believe bicycle lanes or signage saying bicycles have use of lane should be a priority. Also please repair potholes.

Thank you for your concern regarding bicycles and the safety of bike riders in Irving. In regards to potholes, this concern is a prioritization of the Transportation and Streets department. Your email will be shared with your City Council.

3. I wish to know what dollar amounts are budgeted to protect/update our city’s business software infrastructure against any third party hostage.

Q: I wish to know what dollar amounts are budgeted to protect/update our city’s business software infrastructure against any third party hostage. Can we buy insurance coverage to budget for any possible systems ransom payment?

A:  In the City of Irving's budget the Information Technology (IT) Department has budgeted $340,470 for security software. A supplemental request for $206,000 for a managed security service provider has been submitted for approval. The City also has cybersecurity coverage insurance which covers ransomware.

4. Will you please provide a link or information which shows all city departments and their salaries broken down within the department?

Q: Will you please provide a link or information which shows all city departments and their salaries broken down within the department?

• Proposed 2022-2023
• Actual 2021-2022
• Actual 2020-2021

A: Thank you for your question pertaining to the City of Irving’s budget concerning salaries for the various departments. The city’s Budget page links to each fiscal year’s budget book, including the Fiscal Year 2021-22 proposed budget, that shows salaries for each department. 

If you need more detailed information, an Open Records Request will have to be submitted.

5. City of Irving taxes should not be increased, as I have lived in Irving for 25 years and have seen nothing done about South Irving.

Q: City of Irving taxes should not be increased, as I have lived in Irving for 25 years and have seen nothing done about South Irving. All the money goes to North Irving. My husband's family has been in Irving for 68 years, and they have seen promise after promise broken by the elected officials.

A: Thank you for your input concerning South Irving and the city’s budget. The base budget that the City Manager is recommending reduces the tax rate to $0.5839 per $100 pf taxable value.

Attached is a presentation that shows the development and dollars being used for South Irving.

6. Cut the pick up of Solid Waste (garbage) to one time a week.

Q: Cut the pick up of Solid Waste (garbage) to one time a week. I've been looking around the city, and none of us have so much garbage that it is necessary to collect twice a week. Should save quite a bit on the budget, staff shortage and equipment maintenance.

A: Thank you for your input concerning trash services in Irving. This email will be shared with your City Council.

7. Could we possibly consider going to plastic trash cans for both regular and recycle trash?

Q: Could we possibly consider going to plastic trash cans for both regular and recycle trash? The city of Carrollton has done this for years and it would reduce the amount of plastic bags in our environment and would pay for itself on the customer side in a very short order. Plastic is horrible for our environment, and the City of Irving should lead with doing the right thing and get rid of policies that forces their citizens to put more plastic into the environment.

A: Thank you for your input concerning trash services in Irving. This email will be shared with your City Council.

8. Will the budget and tax rate public hearing be about property taxes as well?

Thank you for the question. Yes, property taxes will be discussed. Please see the link to the City of Irving’s Budget page. There are two videos on the web page that provide great information on the budget process and the role that property taxes have in a city’s budget. Please know that this email will be shared with your City Council.

Videos

• Irving's Budget Adoption Process
• Budget 101 Part One: Basic Terms
• Budget 101 Part Two: Debt Service and Capital Improvements

9. I think it would be beneficial to have Animal Control's phone number on all city parks signage since many times strays are seen in the parks.

Q: Several years ago, I was involved in trying to get a dog off the streets. She had been loose for almost a year. At the time, I was dealing with Paul of Animal Control. I mentioned to him I thought it would be beneficial to have Animal Control's phone number on all city parks signage since many times strays were seen in the parks. I told him if people had instant access to the number it might get more dogs reported. 

He said it sounded like a good idea but that the Park and Recreation Dept would be the ones to contact. I live by and walk Northwest Park every morning. If I see something that needs addressed concerning the park, I email Mike Griffith. So I sent him an email regarding this. He also thought it a good idea. He told me that the parks were supposed to get new signage and he'd put my suggestion out there. 

Well, I know North West Park hasn't received new signs and I don't know about the parks. I would like for the City Council of Irving consider this in the new budget especially if new park signs are on the agenda.

A: Thank you for your input and concern. The Parks and Recreation department has faced some delays due to COVID-19, but are still working diligently to have these signs installed. Please know that there is a budget meeting on August 18th. The Budget page contains further information about the meeting.

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Ask the Budget BFFs FY2022-23

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1. I have a suggestion for the upcoming budget that I believe will have a huge impact on the city ...

Q: I have a suggestion for the upcoming budget that I believe will have a huge impact on the city of Irving, as well as the residents and anyone who chooses to visit. Something that I have noticed a lot of in Irving is litter, and it ruins the parks, creeks, and streets where we live and spend our time. 

Obviously, it’s impossible to completely stop littering from happening, but there’s a relatively simple solution that would drastically decrease the amount of litter in our beautiful city: trash cans. I see firsthand what happens when bags of trash are left on the street, even if only for a few hours ‐ stray animals get into them, trash falls out, and it’s made worse when they get thrown into the trash truck, leaving litter flying everywhere. 

Trash cans would keep it all contains and drastically reduce the litter we see daily on our streets. PLEASE consider adding trash cans into the next budget so we can keep Irving clean.

A: Thank you for your concern about the beautification of Irving. Please know that your email will be shared with the Solid Waste Services Director, as well as the Mayor and City Council. Please feel free to contact the BFF’s with any budget questions or suggestions for the upcoming budget process.

2. ... Citizens seem left out when it comes to their neighborhood needs in regards to street and infrastructure improvements.

Q: I would like to make a suggestion for consideration as a budget item for FY2022-2023. As a longtime Irving resident of 43 years I feel the City of Irving improvements to the city streets and right of ways have been very proactive and aggressive in making our city look updated and well maintained. The failing I have noticed are infrastructure changes that are not as visible to the public, but nonetheless impact how it’s citizens seem left out when it comes to their neighborhood needs in regards to street and infrastructure improvements. I have discussed this issue with my Councilman, contacted the City Streets Department and talked with the Municipal Drainage Department about an ongoing concern in my neighborhood without much success. 

I live on XXX Drive which shares a rear entry alley with XXX Court. The alley serves as the major drainage source and the only venue for the McArthur High School football field water runoff collection area. The alley consistently is deluged with water runoff from the field which, dependent on the amount of rain runoff, can overwhelm the alley's capability to effectively contain the flow and prevent flooding and constant erosion of the alley asphalt surface. 

I would like to see this corrected by adding the funding resource to our budget to fix the problem permanently. I have suggested either building a closer drainage area by the school that would not use the alley as its main drainage source or reconstruct the alley out of a more durable material such as concrete with curbs to assist in preventing flooding. Please consider adding this project and any other similar projects that are known or have been reported as a funded budget item in the FY2022-2023 cycle. It does not seem fair that the citizens of Irving are not held in equal regard concerning their needs over the interest of the city or school district. I would like to comment favorably on the communication avenues the City has recently introduced to its citizens in regards to collaboration on making Irving a GREAT CITY to live in!

A: Thank you for your suggestion concerning the infrastructure and street improvements for your neighborhood. 

The Municipal Drainage Utility and Capital Improvement Project departments are aware of the issue, but at this time do not have it slated to be funded as project for the upcoming fiscal year. More information about projects and how funding for capital improvement projects are allocated can be found on the City’s website. 

3. Long-time Irving resident dreaming of "Keeping Irving Magnificent!"

Q: First: Thanks so very much for all you are doing to upgrade so many areas, and infrastructure in Irving!!!!! Long-time Irving resident dreaming of "Keeping Irving Magnificent!"

1. I hope the city is coordinating with the state to install double underpass/overpass at Irving Boulevard and Story Road.
2. Look at pictures of Washington D. C. What's missing? Millions of electric poles and wires. I realize to go underground is a super major project involving many parties. But what would Beltline Road look like without all the leaning poles and wires everywhere? Please consider upgrading Beltline between 183 and Country Club Road. Street level business signs, more trees and shrubs, a few benches etc.
3. Related to #2, ChicFilet- needed: reconfigure adjoining parking area on the north side of the building to make a larger to-go line, to have traffic on Beltline backing up is unacceptable. Don't you agree?
4. Due to the immense increase in traffic Rochelle from Beltline to Wingren needs 2 lanes each direction, plus dedicated left turn lanes, and yield only right turn lanes at each intersection.
5. Along Riverside Drive could the electrical/phone cabinets be hidden with slow-growing shrubs? Beautiful neighborhood, grass, street, bridges, and boom! Ugly green boxes. Maybe the bright white and orange utility markers could could be shorter?
6. In all construction of signs and fences in public areas please put concrete around the pole, or under the fence line so no edging is ever required.
7. Please reduce the number of flashing lights on Police Vehicles, they are blinding at night and a real distraction in the day.

Please keep up the great work you do!

A: Thank you for your input on the upcoming budget for FY 22-23. Please know that your email will be shared with the Mayor and City Council. 

4. I would really like to see a grant program for individuals or small businesses who want to invest in renewable energy.

Q: I saw in the weekly Irving email I could suggest things for the 2023 budget. I would really like to see a grant program for individuals or small businesses who want to invest in renewable energy. It would cut back on a heavy bill if individuals/small business could buy solar panels. Maybe for the corporate offices in Las Colinas, we could create a special tax break if they have solar panels on their building?

A: Thank you for the budget suggestion for the upcoming budget preparation. Please know that this email will be shared with the Mayor and City Council.

5. Please be conservative with the budget for the upcoming year.

Q: Budget team: Please be conservative with the budget for the upcoming year. Also, please consider lowering the tax rate or adopting a "no new revenue rate" for our property taxes. I'm retired and on a fixed income. I'm concerned that some homeowners may be priced out of their homes due to increasing value and property taxes. I've lived in Irving since 1959 and don't want to have to move elsewhere. Thank you for your consideration in this matter.

A: Thank you for your input to the Ask the BFF’s email. Please know that this email will be shared with the City Manager, Mayor and Council.

6. Change our garbage collection to just once a week and have plastic bins.

Q: I would like to ask that we change our garbage collection to just once a week and have plastic bins, one for recycling and one for non-recycled trash. We are putting ridiculous amounts of plastic bags into our environment. Carrollton is doing it and it’s working great. Why can’t Irving? The amount of money for the bins will certainly be paid for in reduced pick up. Or the homeowner could be responsible for paying for them.

 A: Thank you for contacting the BFF email. This is an issue that the City Council and the Mayor have been looking at. Please know that this email will be shared with them as well as the Director of Solid Waste Services Travis Switzer. Please do not hesitate to reach out to us with any further budget suggestions.

7. I would like to suggest for consideration several service points increases/improvements within the Fire department.

Q: I know the City of Irving is seeking input for the 22-23 annual budget. I would like to suggest for consideration several service points increases/improvements within the Fire department. First, with the increase in population both during the day and evening of the entertainment/business district Fire Station 8 covers that  a paramedic ambulance/MICU be added full time at Station 8. This station which also includes a ladder truck is constantly being dispatched to traffic incidents along the highways that once surrounded the Texas stadium site. 

A MICU is dispatched from a different outlying station which increases response time and leaves a void in the district that the MICU was dispatched from creating a domino effect in surrounding areas if that district is in need of a MICU during the same period of time which happens frequently. In addition, Medic 8 would supplement current staffing of Station 8 which is the HAZMAT station for the city of Irving. 

An additional request would be to increase the staffing of all ladder trucks to four members. The city has seen the safety benefits of the IFD Blocker program which are housed in conjunction with the ladder companies. An additional member would increase operational efficiency of this added duty to the company. In addition, the ladder trucks provide initial rescue capabilities for entrapments while Station 6 is responding with its rescue. Station 6 is located on the western side of Irving next to DFW airport. The response time for the rescue could be considerable if during high commute times or inclement weather. In addition Station 6 might already be on a call and unavailable for assignment. Currently, the officer on the truck is overseeing the rescue while the other two firefighters are performing the rescue. An additional firefighter would increase the safety for all personnel on scene and expedite the removal of the entrapped victim. 

This same job function can be applied with structure fires. You have the officer overseeing the job function with the firefighters performing the necessary task. These task are very labor intensive while two can make do, an additional firefighter makes this dangerous function more manageable. Thank you taking the time to read my input for the fiscal 22-23 budget.

A: Thank you for contacting the BFF email. Your insightful commentary is appreciated. Please know that this email will be shared with the City Council and Mayor as well as Fire Chief Victor Conley. 

8. Would recommend plans to fix up and utilize the pool at Lee Park.

Q: Would recommend plans to fix up and utilize the pool at Lee Park. It is currently in disrepair after two seasons without use and water just sits in it. Could be used for pool again or part of it changed to a splash pad. Many families in these areas have young kids that would love to utilize it.

A: Thank you for contacting the BFF email. Mr. Moses who is the Director of Parks and Recreation for the City of Irving has hired a consultant to evaluate the pools in Irving and the findings from the consultant will be presented to the City Council and Mayor. At that time further direction will be provided. 

Currently all pools citywide are facing a shortage of staff to operate them, there are over 70 summer lifeguard positions unfilled. If you would like further information please do not hesitate to contact Mr. Moses, his information is below. 

Joe Moses | Parks and Recreation Director
Email: jmoses@cityofirving.org
Phone: (972) 721-2501

9. I wanted to find more details on the "Bear" armored vehicle.

Q: Hello, I was looking through the budget this year and I wanted to find more details on the "Bear" armored vehicle mentioned as necessary Police capital in slide 113 of the budget. I couldn't see explanations for cost or usage. Any additional info would be great thanks.

A: Thank you for contacting the BFF email. The vehicle that you are inquiring about is an armored vehicle that officers use when responding to a tactical situation. The Irving Police Dept. was awarded grant funds that allowed for the purchase of a smaller bear armored vehicle in the amount of $141,924.

10. Please be careful of letting the pension funding get out of hand.

Q: Good day. The city has done a good job of balancing its budget. Please be careful of letting the pension funding get out of hand as this has doomed more than a few cities. Borrowing money to pay another debt is a tricky road to walk and usually doesn't end well.

A: We appreciate your input and concernment for the pension. Please know that there are financial reports that give a financial summary of the City of Irving’s debt and financial standing. The link to these pages is below. Please do not hesitate to reach out with any future concerns or questions. Have a great week.

https://www.cityofirving.org/974/Financial-Reports

11. More parks! More trees planted. An indoor pool in South Irving with more open hours than the Senior Center.

A: Thank you for contacting the Ask the Budget Fiscal Friends. We appreciate your input regarding parks, pools, and trees. Please know that your input is important and will be shared with Joe Moses, director of Parks and Recreation, along with the City Council and Mayor.

12. Lower property taxes.

Thank you for contacting the BFF’s email. Please know that for the upcoming fiscal year 2022-2023, the City Manager is proposing to lower the tax rate for the City of Irving. 

For further information, please see the City of Irving’s website. There is also a City Council budget retreat taking place on Aug. 19. During this retreat there will be further information about how the budget for next year is planned and what key areas of the city are being addressed with the proposed budget.

13. Are there NOT ANY "exemptions" for persons over the age of 65?

Q: Are there NOT ANY "exemptions" for persons over the age of 65? I am an 87-year-old male living on a small pension from American Airlines & Social Security. The tax rate "approved by the voters" does not take in consideration of facts, like these.

A: This upcoming fiscal year the City Council increased the Over 65/disabled Person exemption to $50,000 from $45,000 for property tax relief. To apply for this exemption, visit the Dallas County Appraisal District’s website. Also, the City of Irving’s website has more information about the tax exemption and how to apply.

14. Please clean up Northwest Park.

Northwest Park has retention ponds, and unfortunately after heavy rains we often have litter left behind. Our team will take care of this.

15. I recently heard that our trash pick up is being reduced to once weekly and I was wondering if my taxes will be reduced accordingly?

Q: I recently heard that our trash pick up is being reduced to once weekly and I was wondering if my taxes will be reduced accordingly? If my taxes are not being reduced I am wondering why that might be. I eagerly await your response and appreciate your time.

A: Thank you for reaching out to us regarding solid waste services. We continue experiencing a very significant employee shortage in solid waste collections despite a number of measures we have implemented. In solid waste collections there are 74 approved positions. Currently, the collection services require 61 individuals each day to cover all collections (trash, recycling, brush/bulky). Once vacancies, sick, vacation, and other leave is considered the actual number of employees available each day is 48. Meaning each day collection crews operate with 35 percent fewer people than approved and are working six days a week instead of their scheduled four, 10‐hour days. 

A comprehensive analysis of the city’s solid waste collection system is in the works; however, until the analysis is complete, we anticipate the employee shortage continuing. Therefore, the interim strategy in which you are aware is being implemented providing weekly collection services on a set schedule with the available current staffing level. The interim collection service, which contains a once‐a‐week collection model, allows for all services to continue with the current staffing level. 

While the frequency of weekly trash collection is changing, unfortunately, the volume of trash being collected by city crews is not changing ‐ meaning, the same amount of trash is being collected. Additionally, the monthly solid waste rate is built to fund collection operations, but it also funds necessary landfill capital improvements, and necessary vehicle replacements. Therefore, a reduction in the monthly solid waste rate is not possible. 

We understand the interim changes may not be ideal. However, we must deal with the very real staffing shortages we are experiencing and continue providing excellent service. Our goal is to bring a permanent collection solution to City Council for their consideration as quickly as possible. Here is a link to an interactive map in which addresses can be entered to determine the Oct. 1 new collection day. Thank you for your patience and understanding as we work through the employee shortage. 

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Ask the Budget Guy: FY2018-19

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1. Will the Irving Police Department be getting the much needed increase in officers they require in the 2018-2019 city budget? If so, will that increase ...

Q: Will the Irving Police Department be getting the much needed increase in officers they require in the 2018-2019 city budget? If so, will that increase in officers include an additional three officers to help create a dedicated crimes against children unit?

A: The addition of the 40 officers will enable the Irving Police to expand the services it provides in many areas of the department. The Crimes Against Children section is one that is recognized as a potential need, and the department will evaluate adding staff as recruitment, hiring and training of the new personnel is completed.

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Bites and Rabies

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1. What should I do if I am bitten by an animal?

If you are bitten or scratched by an animal, follow these steps. They may save your life.

• Thoroughly wash the wound right away with soap and water, and rinse well.
• Identify the animal by kind, size, color and location.
• See a doctor as soon as possible. The doctor will determine what treatment you may need.
• Report the incident to Irving Animal Services at (972) 721-2256. If the animal can be captured, it will be quarantined or tested for rabies.

2. What should I do if my pet (or any animal) bites someone?

Report the incident to Irving Animal Services at (972) 721-2256. 

Any animal that bites a person must be quarantined following state and local laws or be humanely euthanized and tested for the rabies virus. For dogs and cats, quarantine or testing is required regardless of whether they have been vaccinated for rabies. If quarantined, the observation period is ten (10) days from the date the bite occurred.

3. Who handles animal bites and potential rabies exposures in Irving?

By state law, all jurisdictions must designate someone to handle animal bite cases. This person is the Local Rabies Control Authority (LRCA). For the City of Irving, the LRCA is the Animal Services Manager. Contact 972-721-2256 to report animal bites in Irving.

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Bridges of Las Colinas PID

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1. What is the Bridges of Las Colinas PID?

On Jan. 24, 2013, the Irving City Council approved a resolution which authorized the creation of the Bridges of Las Colinas PID to finance certain public improvements for the benefit of property in the PID. The City of Irving is the governing body of the PID. The City of Irving issued Combination Tax and Revenue Certificates of Obligation, Series 2013A (the “Bonds”) in the amount of $8,984,348.75 to finance public improvements within the PID. Those improvements include:

• Addition of three bridges.
• Construction of a dam.
• Dredging of the established lake.
• Park and open space improvements.
• Addition of a trail system.
• Sanitary sewer improvements.
• A new water distribution system.

The Bonds are to be repaid by annual assessments based on lot square footage of the properties in the PID.

In conjunction with creating the PID, the Irving City Council established the Bridges of Las Colinas Tax Increment Reinvestment Zone (TIRZ) and dedicated 50 percent of the city’s Maintenance and Operations portion of the new incremental taxes generated by the Bridges of Las Colinas development toward paying the bond payments. This TIRZ payment reduces the annual assessment paid by Bridges of Las Colinas property owners.

2. How do I pay my Special Assessment?

An invoice for the annual installment of the Special Assessment is sent to the property owner on or about Oct. 1 each year and is due and payable at that time. The annual installment must be paid in full by the following Jan. 31 to avoid late fees and penalties. This follows the same payment schedule as the ad valorem property taxes.

The annual installments can be paid online at CityofIrving.org/3722 or payment may be mailed to:

PID Assessment
P.O. Box 840058
Dallas, TX 75284-0058

3. How is the Special Assessment amount determined for my property in Bridges of Las Colinas?

Each year, the scheduled annual bond payment is combined with the collection costs to determine the total annual assessment. The TIRZ contribution is established after the tax roll is certified in July of each year, and the annual installment is reduced by the TIRZ contribution. The remaining amount is then divided by the total lot square footage of all benefited properties in the district to determine the annual assessment rate per square foot. That annual assessment rate is then applied to each benefited owner’s lot square footage of their property. This calculation is detailed in the Service and Assessment Plan that is updated annually, and it can be viewed on the city’s website at CityofIrving.org/2959.

The amortization schedule for the full term of the bond was established when the bonds were issued. The amortization schedule can be found on the city’s website at CityofIrving.org/2959.

4. How long do property owners need to pay the Special Assessment?

The Special Assessment levy can be paid in annual installments or a lump-sum payment without penalty. Annual installment payments are to be billed and paid each year until the bonds are fully paid in 2032 on the same schedule as ad valorem property taxes. Property owners choosing to pay their total assessments in a lump sum will forego the benefits of the annual TIRZ contribution toward their assessments.

5. Will my property’s annual installment of the Special Assessment obligation change from year to year?

The annual installment is subject to change each year as the amortization schedule the collection costs and the TIRZ contributions stabilize. Once the full value of the TIRZ is stabilized and the bond payments reach stabilized payments the PID payment should remain fairly consistent through the duration.

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Building Permits

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1. What is a building permit?

A building permit gives an applicant legal permission to “start construction of a building project in accordance with the approved drawings and specifications.”

The purpose of the permit is to ensure that the building project meets minimum construction, safety, fire, and zoning requirements established by the City of Irving and required by the adopted and amended Building Codes (I-Codes), International Fire Code, and National Electrical Code. 

Building permits are reviewed by city staff for compliance with zoning and city code requirements and inspected by the City’s Building Inspectors for compliance with the adopted codes.

2. What good does a permit do?

Most peoples’ homes are their single largest investment. If the construction project does not comply with the codes adopted by the City of Irving, the value of a person’s investment could possibly be reduced.

In addition, property insurers may not cover work done without proper permits and inspections. If a person decides to sell their home or building, the potential buyer may examine city records to ensure the proper permits and inspections were obtained.

3. When do I need a permit?

The best way to find out if a permit is needed is to email the City of Irving Inspections Department at Irving-Permits@cityofirving.org or visit the Inspections Department website.

An applicant can discuss their plans with an Inspections staff member before beginning construction to determine whether a permit is needed.

4. What projects typically require a building permit?

• Re-roofing and re-siding
• Building a deck or porch
• Installing a fireplace, chimney or fire pit
• Modifying load bearing walls
• Adding a garage or room addition
• Building/altering/replacing a carport
• Replacing a window
• Performing electrical work
• Installing plumbing
• Changing or installing heating or air conditioning
• Installing a water softener or water heater
• Installing a swimming pool
• Building a retaining wall greater than 30 inches in height
• Building a shed or garage larger than 6 feet in any dimension
• Building a canopy, arbor, pergola, or gazebo
• Constructing a fence
• Replacing or constructing a driveway
• Installing or replacing an irrigation system
• Replacing or constructing a sidewalk
• Installing solar panels
• Installing a generator

5. When is a permit not required?

Permits are not required for the following projects:

• Replacing cabinets in a kitchen, bathroom or elsewhere
• Painting
• Installing carpet or other floor coverings
• Installing wallpaper or paneling on finished surfaces
• Redecorating without structural changes or framing
• Simple landscaping projects

6. What does a permit cost?

Permit costs vary by the type of project. View the Fee Schedule.

7. How does the city ensure building permits are procured when required?

To a certain extent, the City of Irving relies upon the integrity of contractors and the honesty of Irving citizens to follow the rules.

However, the city relies on staff assistance from all departments, as well as citizen comments, to identify construction projects that have begun without proper building permits. 

8. How do I know who has an approved building permit and who doesn’t?

Once a building permit application is approved and issued, the applicant is provided a permit. This permit must be displayed at the construction site.

A permit also can be confirmed online at MyGovernmentOnline.

9. Whose responsibility is it to see that the building code is followed?

The contractor hired to complete a project is responsible for compliance with the city-adopted codes. They should be licensed by the state (when required) to perform the work.

If there is ever a question as to whether or not some aspect of a construction project complies with the code, the contractor is the responsible party. 

If a resident is performing the work personally, then the responsible party is the resident.

10. How long does it take to get a building permit?

The City of Irving reviews applications on a first-come, first-served basis. However, we are committed to processing plans quickly and efficiently. Irving's goal is to complete the initial plan review within the following time frames:

Category	Initial Plan Check Time	Project Examples
Residential Projects	3 days for initial plan review	Single-Family homes and duplexes
Commercial and Townhome Projects	6 days for initial plan review	Commercial (non-single family or duplex) and Townhouses

11. When do I need to start my construction project?

Typically permits expire if work authorized by the permit is not commenced within and inspected 180 days after issuance.

12. What is the difference between a “setback” and a “utility easement”?

A setback is a zoning term for the “distance required from nearest point of a wall of the structure to a property line." The City of Irving does not allow any structure to be built in the setback; driveways, flatwork, and similar items are excluded.  

A utility easement is “a grant by the property owner of the use of a designated portion of land by the public, individuals, groups, or corporations for specific purposes.” All newer subdivision developments have utility easements clearly delineated on the plat maps. The intent of easements is to allow utility companies sufficient room to build and service their infrastructure (phone lines, cable, natural gas, water, sewer, and electricity).

The City of Irving does not allow any permanent structure, including garages, decks, pools and sheds, to be built on top of any easements.

13. What are the City’s rules concerning sheds and carports?

These structures are considered accessory buildings. The City of Irving requires that all “accessory buildings, whether permanent or temporary, shall be securely affixed to the ground in a manner that will resist movement from storms or vandalism. All accessory buildings, whether permanent or temporary, shall meet the setback requirements.”

The City of Irving does not require a building permit for an accessory building that is 6 feet in any dimension or less; however, in those instances the buildings will still need to meet the setback requirements of the City of Irving Unified Development Code.

For accessory buildings of more than 6 feet in any dimension, a building permit is required. The City’s building inspectors will inspect the structure to ensure that it is securely anchored and installed in accordance with manufacturer's specifications.

14. What should I look for in a contractor?

• Find out how long the contractor has been in business in the area. 
• Check references; make sure they are valid by contacting those for whom the contractor has performed construction work.  
• Contact the Better Business Bureau to see if complaints have been registered against the company.
• Check that the contractor is registered with the City of Irving and has insurance coverage.

Please note the City of Irving cannot recommend contractors.

15. Who must be licensed?

Most contractors are required to be licensed: electrical, mechanical, irrigators, and plumbing contractors. However, there are some exceptions.

General contractors do not have any licenses, but a property owner should ask their contractor if they are registered with the City of Irving before beginning work. If a contractor asks you to apply for the building permit, chances are that they may not be registered because the city verifies applicable contractor licensing with the State of Texas for all building permit applications.  

Homesteaded residents (through the Dallas Central Appraisal District) do not have to be licensed to perform work on their own home, in most cases. 

For questions about contractor registration,email the City of Irving Inspections Department at irving-permits@cityofirving.org.

16. Should I request the permit for the contractor?

Do not take out a building permit for any contractor. When the contractor signs the permit, the contractor is agreeing to do the work according to code. 

If you sign for the permit, you are liable for correcting the contractor's work if it should fall short of the city-adopted code standards.

Before a project begins with a contractor, insist on seeing the permit. During the course of your project, monitor the contractor’s inspection records. This will protect you from being responsible for code violations and ensure project completion.

Verify permits and inspections online at MyGovernmentOnline 

17. I am having a problem with my house. I want the city to inspect it and tell me what is wrong.

The City of Irving does not provide homeowners an inspection service for property issues, such as siding rippling, roof leaking or foundation cracking. 

Independent inspectors should be hired to do these types of troubleshooting inspections.

18. I am planning on digging. What do I need to do?

Before doing any digging on property, contractors, residents and business owners must call 811 to arrange for utility companies to mark buried utility lines in the property.

19. Whar are the roof requirements for residential structures?

Residential roofing requirements can be found in the 2021 Internationa Residential Code.  Please see the following two documents:

• 2021 IRC RE-ROOF CHAPTER 9
• TABLE R503 RE-ROOFING

20. I just applied for a new commercial permit. How do I get an address assigned?

When you submit for a building permit, it is part of the plan review.  The address(es) will be sent to the applicant with the plan correction letter.  Each building is assigned an address so we typically do not assign addresses prior to permit submittal since we'll need to know how many address will be needed and where the proposed building will be situated on the property.

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Building Standards

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1. Do I need to come to a hearing if my address is on the agenda and I get a notice of a hearing letter?

No, it is a public hearing and anyone can come and speak if they so choose. If your address is on the agenda, then it is up to you to decide if you want to come and speak regarding your address.

2. If Building Standards is involved, do I have to demolish my house?

No, you have the option to repair or demolish. You may also sell it if you choose to.

3. If I demolish my house, do I have to demolish all of the accessory structures as well?

Yes, unless you are planning a new house right away. You need to obtain a building permit as soon as possible for the new house. If you don't rebuild a house (primary structure) on the lot you will have a zoning violation. You must have a primary structure on the lot in order to have a secondary structure.

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Campion Hollows (Ranchview) PID

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1. What is the Campion Hollows (Ranchview) PID?

On Jan. 24, 2013, the Irving City Council approved a resolution which authorized the creation of the Campion Hollows (Ranchview) PID to finance certain public improvements for the benefit of property in the PID. The City of Irving is the governing body of the PID. The City of Irving issued Combination Tax and Revenue Certificates of Obligation, Series 2013A (the “Bonds”) in the amount of $3,293,426.55 to finance public improvements within the PID. Those improvements include:

• Water and sewer distribution system.
• Drainage improvements.
• Landscaping and open space improvements,
• Development of a new park adjacent to the entrance of Campion Trails.
• Landscaping improvements to public right-of-way between Valley Ranch Parkway East and Interstate 635.

The Bonds are to be repaid by annual assessments based on lot square footage of the properties in the PID.

In conjunction with creating the PID, the Irving City Council established the Ranchview Tax Increment Reinvestment Zone (TIRZ) and dedicated 50 percent of the city’s Maintenance and Operations portion of the new incremental taxes generated by the Ranchview development toward paying the bond payments. This TIRZ payment reduces the annual assessment paid by Ranchview property owners.

2. How do I pay my Special Assessment?

An invoice for the annual installment of the Special Assessment is sent to the property owner on or about Oct. 1 each year and is due and payable at that time. The annual installment must be paid in full by the following Jan. 31 to avoid late fees and penalties. This follows the same payment schedule as the ad valorem property taxes.

The annual installments can be paid online at CityofIrving.org/2959 or payment may be mailed to:

PID Assessment
P.O. Box 840058
Dallas, TX 75284-0058

3. How is the Special Assessment amount determined for my property in Campion Hollows?

Each year, the scheduled annual bond payment is combined with the collection costs to determine the total annual assessment. The TIRZ contribution is established after the tax roll is certified in July of each year, and the annual installment is reduced by the TIRZ contribution. The remaining amount is then divided by the total lot square footage of all benefited properties in the district to determine the annual assessment rate per square foot. That annual assessment rate is then applied to each benefited owner’s lot square footage of their property. This calculation is detailed in the Service and Assessment Plan that is updated annually, and it can be viewed on the city’s website at CityofIrving.org/2959.

The amortization schedule for the full term of the bond was established when the bonds were issued. The amortization schedule can be found on the city’s website at CityofIrving.org/2959.

4. How long do property owners need to pay the Special Assessment?

The Special Assessment levy can be paid in annual installments or a lump-sum payment without penalty. Annual installment payments are to be billed and paid each year until the bonds are fully paid in 2032 on the same schedule as ad valorem property taxes. Property owners choosing to pay their total assessments in a lump sum will forego the benefits of the annual TIRZ contribution toward their assessments.

5. Will my property’s annual installment of the Special Assessment obligation change from year to year?

The annual installment is subject to change each year as the amortization schedule the collection costs and the TIRZ contributions stabilize. Once the full value of the TIRZ is stabilized and the bond payments reach stabilized payments the PID payment should remain fairly consistent through the duration.

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Canine Distemper Virus

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1. What is Canine Distemper Virus (CDV)?

CDV is a very contagious virus that can cause severe disease in dogs that are not fully vaccinated. CDV does not infect humans. The virus causes a variety of symptoms including:

• Sneezing
• Coughing
• Discharge from Eyes/Nose
• Fever
• Lethargy/Depression
• Loss of Appetite
• Vomiting
• Diarrhea
• Seizures/Tremors

These same symptoms can be caused by many other illnesses, so testing is required to confirm CDV. Cost for the test varies by clinic and usually takes a few days for the result to come back.

2. How do I protect my dog from CDV?

Vaccinate your pets, and get booster vaccinations as recommended by your veterinarian. This gives the dog protective immunity and will prevent infection.

If your dog is frequently exposed to other dogs in group settings (dog parks, boarding kennels, etc.), it is critical to maintain your pet's vaccinations.

3. How is CDV spread?

CDV spreads like a common cold. Some dogs may not have any noticeable symptoms. 

Infected dogs spread the virus through close contact with other dogs, so group settings present a higher level of risk. When the infected dog sneezes or coughs, dogs in the area are exposed to the virus. 

Dogs also can be exposed through contact with urine, feces, vomit or saliva, or through contact with contaminated objects, such as shared water bowls and grooming tools.

4. How is CDV treated?

There is no specific treatment or medication for CDV. Dogs with CDV will most often need general supportive care: fluids, medications to help with symptoms, antibiotics to address any secondary infections.

Early treatment can greatly improve the outcome. If neurological symptoms are present (seizures, tremors, head tilt, etc.), the chance of a full recovery is less likely.

Dogs infected with CDV should receive treatment as soon as possible and should be isolated from other dogs immediately to prevent risk of infection to other dogs.

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CERT

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1. What are the requirements to sign up for the CERT Basic Training?

In order to participate in our CERT Basic Training Course, an individual must:

Be at least eighteen (18) years old
Possess a valid driver's license/passport
Be able to perform physical activities
Pass a background investigation
Live or work within the City of Irving

2. What is covered in the Basic Training CERT class?

Unit 1: Disaster Preparedness
Unit 2: Fire Safety
Unit 3: Disaster Medical Operations--Part 1
Unit 4: Disaster Medical Operations--Part 2
Unit 5: Light Search and Rescue Operations
Unit 6: CERT Organization
Unit 7: Disaster Psychology
Unit 8: Disaster Exercise

The classes are held on two consecutive Saturdays from (8 a.m. - 3:30 p.m.).

3. How is Irving's CERT program organized?

Currently the City of Irving CERT is set up with one large team and team leads who have taken additional training.

4. Once completing the training, are there any additional sessions I could take?

Refresher training sessions are offered to our CERT members throughout the year. These can cover a multitude of subjects including things such as weather, emergency preparedness animal safety, CPR and first aid, disaster medical, search and rescue, and the incident command system.

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City Attorney's Office

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1. What should I do if I have a claim for damages against the City of Irving?

If you think you have a claim for damages against the City of Irving, you should contact the City Secretary's Office at (972) 721-2493 as soon as possible in order to preserve your claim.

The City Secretary's Office will forward a claim form to you, which upon completion and return of the form, the Risk Management office will start the process of reviewing your claim.

2. How can I get a copy of an Irving ordinance or resolution?

Official copies of all ordinances and resolutions are kept on file with the City Secretary's Office. To request a copy of an ordinance or resolution, contact the City Secretary's Office at (972) 721-2493.

Copies of the Irving Code of Civil and Criminal Ordinances and the Development Standards and Construction Codes are available on the web and are generally updated two to four times per year. If you have questions about the application of a particular ordinance, contact the department that administers the ordinance.

3. What should I do if I witness a violation of a city ordinance or a Class C misdemeanor?

If you personally witness a violation of a city ordinance or Class C Misdemeanor offense, you should report the violation to the proper authorities (e.g., Police Department, Fire Department, Water Department, Animal Services, Code Enforcement, etc.).

4. What should I do if I am a victim of a Class C Misdemeanor (Criminal) Offense?

If the Police Department becomes involved and a violator/suspect has been identified and a report has been created with a report number, or you have been referred by a city department to contact the prosecutor’s office, then the person wishing to pursue the matter against a violator should call the City’s Prosecutor’s Office at (972) 721-3600 to schedule an appointment with one of the prosecutors.

Appointments are scheduled for Fridays in the order the phone calls are received. The prosecutors will meet with the party to discuss legal aspects and requirements for criminal causes of action in relation to the issue being presented. If the issue meets the legal requirements necessary to pursue a criminal cause of action, the person will be asked to read and sign a Complainant’s Information Sheet, as well as the Affidavit in Support of the Criminal Allegation.

5. How do I pursue a criminal complaint?

If you have a Police Report number or have been referred to the prosecutor’s office by another department, please call the Prosecutor’s office at (972) 721-3600, to discuss or schedule an appointment.

6. How do I pursue non-criminal complaints against or issues involving the City of Irving?

You may submit the complaint or issue online at the City of Irving’s Customer Questions and Concerns Form.

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Cross Connection

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1. What is a cross connection?

Cross connections are connections between drinking water and other water or fluids of unknown quality. When that occurs, the drinking water supply can become contaminated during a backflow condition. Irving’s backflow prevention program, required by the State of Texas, is designed to identify and prevent cross connections.

A backflow preventer may be required if water or fluids of unknown quality co-exists on the same property with drinking water. Indirect cross-connections are made by garden hoses and temporary connections that may be connected for only a short time. Direct cross-connections are permanent hard pipe installations.

2. What is backflow?

Backflow is the backward flow of water through a pipe. The normal direction of water flow is from the utility water main into homes or businesses. The backflow of water from home plumbing systems into the community drinking water supply happens when water is pulled backward due to a pressure loss in the utility main pipe or pushed back by a pressure source like a well pump.

• Back siphonage creates a vacuum as water drains toward the community water system. Water or fluid can be siphoned or pulled into the utility main water line (e.g., a garden hose with one end immersed in a pail of soapy water or a hose immersed in a swimming pool).
• Back pressure can develop when irrigation well pumps are connected to drinking water for pump priming or blending drinking water with well water to reduce a “rotten egg” odor or driveway staining.

3. Why are backflow preventers needed?

Backflow preventers are designed and installed to prevent the flow of water backwards through a pipe. Two commonly required backflow preventers are the Double Check Valve Assembly (DC) and the Reduced Pressure Zone Assembly (RP).

Both of these protect your public utility drinking water system from backflow created by back siphonage and back pressure. The RP backflow preventer is used to protect against potential health hazards such as sewage, medical fluids, and chemicals.

4. Who needs a backflow preventer?

Backflow preventers will be required if there exists an actual or potential hazard for a cross connection. Some of these hazards include:

• Commercial and Residential Irrigation systems
• Fire sprinkler systems
• Medical facilities
• Processing plants

5. What is a backflow prevention program?

The backflow prevention program is a progressive program required by the State of Texas to detect and prevent possible sources of non-drinking water from entering your public utility drinking water system.

6. How can this contamination happen?

Contamination of drinking water is usually the result of cross connections of piping between your drinking water and some other source such as irrigation well or pond. The American Water Works Association (AWWA) estimates over 100,000 cross connections occur each day; half of these from garden hoses.

7. What is an indirect cross connection?

An indirect cross connection is a temporary cross connection that may exist for a short time. A good example of an indirect cross connection is a garden hose with the end of the hose submerged in a pail, sink, swimming pool, or pesticide dispenser. Some people use the garden hose to flush out sewers and drain pipes.

8. Why does this backflow preventer need to be installed in front of my house?

The backflow preventer needs to be installed in front of your house to protect the community water system as much as possible and meet state requirements. The backflow preventer needs to be installed as close to the water meter as possible.

9. Can I cover or hide the backflow preventer?

Yes, there are several methods to cover and protect the backflow prevention assembly from weather, vandals, and lawn mowing equipment.

10. Why do some backflow preventers need to be tested every year?

The backflow preventer is a mechanical device that needs maintenance just like a car. The annual test indicates if the parts are working properly to protect your water supply.

11. My backflow preventer sometimes leaks water from a relief valve. Can I remove or plug the valve to prevent water loss?

The relief valve is installed to prevent water pressure from building up too high when the water in a water heater expands. The relief valve can be replaced with a small expansion tank that does not leak. Plugging or removing the relief valve, however, could cause damage to your water heater or plumbing.

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Drainage

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1. My neighbor has been draining his swimming pool onto my lot. Who can I contact to stop this?

If the pool is draining onto private property, it is a civil matter between property owners.

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Earthquake Facts

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1. What is the city doing to protect residents?

The city continues to monitor and consult with expert seismologists at Southern Methodist University, who deployed 22 seismographs across Irving in early January 2015. These devices will gather data about the location of the earthquakes, which is the first step to understanding the cause of the tremors.

In addition, the city of Irving and the city of Dallas are creating an area task force that will work collaboratively to find the location and potential cause for these tremors.

2. Where can residents find information about the earthquakes?

Irving officials and city staff are not experts on this matter, but they recognize that residents and community members may look to them for answers. To that end, the city has created this webpage to serve as a resource for residents who want to learn more about seismic activity.

3. What current or past drilling activities have contributed to recent and future earthquakes?

The city cannot speculate about the cause of the recent, minor tremors.

4. Is fracking currently in progress in Irving?

No, there are currently no active drilling sites in Irving. Two gas wells within the city limits were hydraulically fractured in 2010. There has not been any fracking in Irving since.

5. Is there currently drilling-related wastewater being pumped into wells, and, if so, where is this occurring?

The city of Irving prohibits wastewater disposal wells, so any wastewater created during the drilling was trucked out.

6. How much money has the city received from the gas well sites referenced in news reports?

The city received $222,842 to lease the city’s minerals on approximately 47 acres of land related to this well in 2007-2009, prior to any drilling. In the five years that the well has been in existence, the city received a total of $30,480.19 in royalty payments.

Of the two gas wells, the city has not received royalties on one well since 2013 and never received royalties on the second well.

7. Where can I find more information about drilling and fracking?

The Texas Railroad Commission is the governing body for drilling and fracking across the state. More information can be found on its website.

8. Is there anything the city can do about these earthquakes?

The city continues to monitor the earthquakes, in consultation with experts at Southern Methodist University (SMU). In early January 2015, SMU researchers installed seismic equipment in 22 locations across Irving gather more information about the earthquakes.

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Emergency Management

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1. What is the difference between a watch and a warning?

A watch means that all of the ingredients for a severe weather event are present in the area. 

Actions to take once the watch has been issued: 

• stay alert and pay attention to the news
• ensure your NOAA weather radio is working and has plenty of battery life
• remain alert and be ready to move to a shelter 

A warning means that all of the ingredients for a severe weather event are present and now there is activity occurring in the area. 

Actions to take once the warning has been issued: 

• activate your emergency plan
• take shelter immediately
• tune in to local news or radio stations for additional information

2. Does the City of Irving have public shelters?

In this area, storms can develop very rapidly. It is not safe for individuals to be out in the storm once a warning has been issued. It is important that once the warning has been issued, individuals immediately seek shelter inside a sturdy structure. It is important that people take shelter inside the most interior location within the structure, preferably with no windows.

For additional information about storm safety, watch the video: KnoWhat2Do.com/severe-weather/storms/  

3. When are the outdoor warning sirens used?

Irving has 26 outdoor warning sirens strategically located throughout the City. In accordance with the regional guidelines, the Outdoor Warning Sirens could sound during the following situations: 

• a tornado warning is issued by the National Weather Service. A warning when it meets the following criteria:
  • sustained winds in excess of 70 mph or greater 
  • reports of hail larger than 1.5 inches in diameter reported by a reliable source
• a tornado or funnel cloud reported by a reliable source, such as public safety officials or trained weather spotters
• other emergencies as directed by the community's designated public safety officials

4. What should I do when I hear the sirens?

The Outdoor Warning Sirens are meant to warn people who are outside when a severe weather emergency is occurring. If you hear the sirens while outside, immediately seek shelter indoors and tune in to a local news, weather, or radio broadcast for more information. Once inside, go to an interior room with no windows on the lowest floor of the building. If you have a National Oceanic and Atmospheric Administration (NOAA) radio, keep it with you so that you can listen for the weather watches and warnings for your area. 

It is important to pre-plan and decide on your meeting locations with your family or business when creating your emergency plan. For additional information, including tips on building a plan, visit KnoWhat2Do.com. 

5. Why can't I hear a siren inside my home?

The Outdoor Warning Sires are for warning people outside only. They are meant to signal for people to go inside and get additional information. While some individuals with homes close to a siren may be able to hear them indoors, that is not the purpose of the warning device. Current construction requirements for buildings and homes make hearing the sirens indoors difficult. If there is inclement weather in your area, tune in to local news, weather, or radio channels.

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Emergency Management - iAlert

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1. Will I still get iALERT emergency notifications if I don't sign up?

If you don't sign up, you will still receive notifications on your traditional home phone, but nowhere else.

2. What if my phone number or email address changes?

The system is only as good as the information you provide. If your cell phone, work phone or email address changes, you must go to Your Profile and update the information. The one exception is traditional landlines. If a traditional landline changes to another landline number, that information will be automatically updated.

3. Will my contact information be shared with others?

No, the information that you provide will be used for emergency purposes only. We will not give or sell your telephone numbers or email addresses to any vendor or other organization.

4. What won’t the system be used for?

Severe thunderstorms and tornado events move too swiftly to notify residents within this system. The storm or danger will have already passed by the time the majority of the messages are received. The Office of Emergency Management recommends purchasing a NOAA Weather Radio to provide weather awareness at all times.

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Emergency Management - RACES

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1. How was RACES created?

RACES was established by a US Congressional Act in 1952 to provide emergency communications only as allowed by the FCC (Federal Communications Commission) Rules and Regulations Part 97.407.

2. What does RACES do?

RACES only allows emergency communications when impending or actual conditions are jeopardizing public health and safety, affecting national defense or security, when there is an immediate threat to life and/or property, for specific training and for other well-defined reasons.

3. What is ARES and what does it do?

The Amateur Radio Emergency Service (ARES) is an American Radio Relay League (ARRL) sponsored organization. ARES is not as constrained by its activation requirements. It normally takes over if communications are still required when the RACES guidelines are no longer met. It can be activated for any request requiring communications support.

4. What do you mean by communications and net?

In this case, a communications net is a group of amateur radio operators talking on their radios on a specific amateur radio frequency (in Irving, it is 146.72 Mhz) under control of a single radio operator, called a net control.

5. Who can become an Amateur Radio Operator?

In the USA, anyone not a representative of a foreign government can be an Amateur Radio operator. You do not have to be a citizen to obtain a license. You must pass a test to get a license, however.

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Financial Services Department

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1. How do I contest the value placed on my property by the Appraisal district?

File a written protest with the district by May 31. A protest form is available, but a notice of protest is sufficient if it identifies the owner, the property that is subject to the protest, and indicates that you are dissatisfied with a decision made by the district. The protest will be heard by an independent panel of the Appraisal Review Board. (These are residents which are not employees of the appraisal district). If you believe the value of your property is too high, examples of items to provide the panel are a closing statement if you recently purchased the property or sales price of other homes in your neighborhood if they have recently been sold.

2. I purchased a home last year, what exemptions are available to me?

If you own your home on Jan. 1 and it is your primary residence the city grants a 20 percent exemption on the value. If you are 65 on Jan. 1 an additional $30,000 exemption on the value may be applied for at the appraisal district. You may also be eligible for a disabled or disabled veteran exemption and should contact the Financial Services Department.

3. If I am late filing for my homestead or age 65 exemption what happens?

If the district processes the application before the tax roll is certified in July, then the original tax bill will reflect the correction. If not, then a corrected statement will be sent to the taxpayer when it is processed. If a mortgage company was sent the original bill, they will probably pay the higher amount and the city will refund the difference after receipt of the payment. In some instances the application may not be processed by Jan. 31, then you should pay the amount on the original bill or contact each taxing entity and have them calculate an anticipated corrected bill. If no payment is made, late charges will be incurred even if the district subsequently submits the correction.

4. Can the late charges be waived?

State law permits the waiving of late charges only if an act or omission by the tax entity or the appraisal district causes the taxpayer to be late. Failure of the Postal Service to cancel an envelope on Jan. 31, even though the payment was placed in a mail box on Jan. 31, is not sufficient for a waiver.

5. What happens if I don't pay my taxes on time?

In February, the Dallas County Tax Office will send a delinquent tax notice. The notice will include late penalty and interest charges of 7 percent on the unpaid, balance. Each month thereafter that the bill remains unpaid additional penalty and interest charges are added. State laws provide that the penalty charges can be as much as 12 percent, and interest is accrued at the rate of 1 percent per month. There is no maximum amount of interest. Outside attorneys hired to collect delinquent taxes can charge an additional 20 percent penalty to cover their fees. In addition, if a delinquent tax lawsuit is filed, then court costs will be incurred by the taxpayer.In February, the Dallas County Tax Office will send a delinquent tax notice. The notice will include late penalty and interest charges of 7 percent on the unpaid, balance. Each month thereafter that the bill remains unpaid additional penalty and interest charges are added. State laws provide that the penalty charges can be as much as 12 percent, and interest is accrued at the rate of 1 percent per month. There is no maximum amount of interest. Outside attorneys hired to collect delinquent taxes can charge an additional 20 percent penalty to cover their fees. In addition, if a delinquent tax lawsuit is filed, then court costs will be incurred by the taxpayer.

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Fire - EMS

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1. How do I request EMS and billing records?

Request for EMS records is done through the EMS Battalion Chief at fire administration, please call (972) 721-2651 to be connected to him. Billing records are handled through a third party and are available through Digitech at (833) 532-2193.

2. Does the Fire Department offer CPR training?

At this time we do not provide CPR/AED training. You may go to the American Heart Association’s website at www.heart.org to find a location near you that offers CPR classes.

3. What are the fees for ambulance services?

Fees for ambulance services differ based on if the patient is a resident of the City of Irving or not. A schedule of these fees can be found at the following link Ambulance Service Fees

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Fire - General

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1. Why does a fire truck come when I call for an ambulance?

All fire apparatus are ALS (Advanced Life Support) equipped and carry at least one EMT (Emergency Medical Technician) or Paramedic to respond to all minor and major medical calls. At times, all ten ambulances may be busy with other medical calls or may be too far to respond within the standard five-minute response time and therefore a fire engine or fire truck is also dispatched to respond.

2. Why are fire trucks used to block lanes on the highway when there is an emergency?

This is for everyone's safety. By blocking the lanes, all involved assisting are able to work more diligently to clear the incident and provide assistance quicker.

3. How do I report a leaking or broken fire hydrant?

If it is a public fire hydrant, please call Water Utilities at (972) 721-2261. If it is a private fire hydrant, the property owner is responsible for all repairs. It is advised that they contact a plumber.

4. Can I schedule a visit to the fire station or can the fire department come visit us?

Yes, please fill out a form online or call (972) 721-4687 for scheduling.

5. Does the Fire Department inspect child car seats?

No, but the Irving Police Department does. You may call them at (972) 721-2544 or email them at IPDchildseats@cityofirving.org to schedule an appointment.

6. What are the requirements to become a firefighter?

A full list of requirements can be found at the following link IFD Eligibility and Requirements

7. Can the Fire Department come unlock my car if I leave my keys inside?

The fire department will only come out and unlock your vehicle if there is a child or pet inside the vehicle and the engine is running.

8. Can I do Community Service at a fire station or through the fire department?

We currently do not offer opportunities to complete community service hours through our department. Other city departments do offer this opportunity; you may contact City Hall at (972) 721-2600 to find current openings.

9. Does the Fire Department fill private pools with water?

No we do not.

10. Can the Fire Department come out and change the batteries on my smoke detector?

Yes, if the smoke alarm is too high for the resident to reach and they are disabled or elderly and are not able to climb on a ladder to replace the batteries. This does not apply for rental properties.

11. Do you provide school supplies to kids?

The Irving Fire Department, in conjunction with the Mayor and several Irving organizations conduct a school supply drive every summer to provide supplies to the most needed children in Irving ISD for the beginning of each school year. For more information on this program, click here. If your child is in need of school supplies, please contact your child’s school counselor.

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Fire - Inspections

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1. What type of application do I need for my plan submittal? What do I need to submit?

Fire Permits can be obtained online. For more information on obtaining a permit online, click here.

Go to Fire Inspections Website

2. Where can I find a fee schedule of permits?

Visit the Fire Department’s Inspections page or download the list here.

Fee Schedule of Permits

3. What number do I call to schedule a fire inspection?

Call (972) 721-2651. Have the address or permit number of the location you would like inspected available.

4. I need a Knox Box application. How do I obtain one?

Knox Boxes can now be ordered online.

Knox Box Website

5. How do I obtain a copy of a fire report or fire investigation?

Requests for fire run and fire investigation reports are managed through the city’s Records Request process. You must submit an Open Records Request form to obtain these reports. Go to the city’s Open Records Request page for more information about these requests.

Open Records Request Form

6. How do I set up a Fire Drill for my business or school?

Call the Fire Department main number at (972) 721-2651.

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Flooding FAQs

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1. Who is at risk of possible health concerns?

According to the U.S. Environmental Protection Agency (EPA) Office of Wastewater Management, people who have been exposed through direct contact including through waters used for recreation.

2. What health risks are associated with contaminated floodwater?

According to the EPA, sanitary sewer overflows contain raw sewage and can carry numerous health hazards including bacteria, viruses, protozoa and helminths. The Centers for Disease Control and Prevention (CDC) also noted that floodwaters may have moved hazardous chemical containers which can carry solvents and other industrial chemicals. In addition, the U.S. Occupational Safety and Health Administration (OSHA) points out floodwater can also carry intestinal bacteria such as E. coli, salmonella and Shigella; hepatitis A virus; and forms of typhoid, paratyphoid and tetanus.

The symptoms of these illnesses may include nausea, vomiting, diarrhea, muscle aches and fever. Dallas County Health and Human Services encourages residents to seek medical attention if they experience symptoms of waterborne illness.

3. What other natural resources are affected by contaminated floodwater?

When natural bodies of water come in contact with contaminated floodwater, those resources should not be used for recreational activities. Dallas County Health and Human Services recommends Dallas County residents refrain from all activities near flooded areas because of the health and safety concerns of the water.

4. What should I watch out for in or around floodwater?

Residents should avoid floodwater because of the risk of drowning. According to the CDC, vehicles do not provide safe protection from floodwater because they can be swept away or can stall in water. Floodwater can also move animals and reptiles. Residents are reminded to be on alert and avoid contact with wildlife. Floodwater can also carry dangerous objects including downed power lines and glass or metal fragments. Contact with these objects, can lead to injury or infection, according to the CDC.

5. What are the hazards of standing floodwater?

OSHA states standing or stagnant water may become a breeding ground for mosquitoes, which can increase the risk of West Nile virus.

6. When is it OK to enter water sources that have flooded?

Residents should visit the City of Irving website, if they have any questions or are unsure about water quality due to the recent flooding.

7. What is the city doing to correct the issue?

The city is working with a contractor to build a bypass system and reroute the sanitary sewer system around the damaged section. This bypass allows for city crews and contractors to make repairs to the system and the sewer line. In addition, water is being circulated through the lake system and the city is aerating the lake to pump oxygen back into the water. The city is working with the Trinity River Authority (TRA) and Dallas County Utility Reclamation District (DCURD) to monitor and continuously test the river and the lake for water quality.

8. Is the city working with other entities?

The city has engaged the assistance of an outside contractor to help build the above-ground bypass system. In addition, city staff has sought out the expertise of an environmental contractor that has been assisting with aerating the lake and helping maintain the dissolved oxygen levels. Staff is also in close contact with the Texas Commission on Environmental Quality (TCEQ), TRA and DCURD.

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Green Seam Project

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1. Can my school get involved?

Yes, secondary schools are a great source for prepping the fabric for the seamstresses by completing tasks such as cutting the bag forms from templates. All schools are a great source for donating materials to make the bags.

2. How can I get a Green Seam bag?

Irving’s Green Seam bags are given away at no charge during special city-wide events and during classes, events and workshops coordinated as part of the Be Green outreaching efforts. Learn more about getting involved in Be Green educational opportunities.

3. Is there a charge for a Green Seam bag?

No, the bags are free, however you may be asked to complete a survey or questionnaire regarding environmental sustainability.

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Health Inspections

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1. Do I need a Child-Care Facility permit to keep children in my home?

Yes, if you keep any children in your home not related to you, whether you charge or not, you are required to obtain a Child-Care Facility Permit. The fee is $60 per year. You also need to contact the Texas Department of Health and Human Services at (214) 583-4253 for a permit.

2. Do I need to submit a plan review for a new or remodeled food establishment?

If you are building a new food establishment or remodeling an existing structure and you are going to have or prepare any open foods or beverages, you will need to submit plans for a health plan review to the Inspections Department. Plan review fee is $125. If this is goes with a construction building permit, please upload the kitchen plans to that permit.  

If all you need is a health plan review, application can be made online through our MGO Portal.

Health Permit Application

3. Do Irving restaurants require a certified food manager?

Irving requires that food establishments that prepare food have at least one permanent employee with this certification, and it must be posted in public view.

4. How do I obtain a food handler card?

We do not issue food handler cards. Food handler training must be obtained by taking an approved food handler course. Licensing of Food Handler Training Programs | Texas DSHS

5. Who needs to obtain a temporary event permit?

Temporary food permits are required for those providing food or beverages at special events open to the public. It can be issued for a maximum of 14 consecutive days. Vendors selling or distributing non-time/temperature control for safety foods such as beverages, cookies, chips, candy bars, etc. are not required to obtain a permit. The fee is $50 plus $5 per day per booth. Those in the city holding a permanent food establishment permit shall be required to obtain one, but the fee is waived. All applications must be submitted at least three (3) full business days prior to the event or a $50.00 late fee will be assessed. You may fill out an online Temporary Food Permit Application.

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Heritage Gift Shop

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1. Are the gifts affordably priced?

Yes, you will be amazed at the incredible prices for handmade unique gifts.

2. What if I have a questions not found here?

Call (972) 721-2496 and speak to the Gift Shop Liaison Pat Davenport, she’ll be happy to help you.

3. Can non-senior citizens shop there?

Absolutely, all ages are welcome.

4. What items do you have?

Anything from quilts to baby gifts! Come see for yourself.

5. Are the items handmade?

Yes, and they are excellent quality.

6. Can I special order items?

Yes. We customize doll jewelry and other items. If you have an idea for an item you want made, talk to our vendors and they will try to help you.

7. Do you ever have sales?

Yes. Watch for our excellent Christmas sale the first week of November and our Spring and Summer sales.

8. How can I become a vendor?

You must be a member of Heritage Senior Center, which has an age requirement of at least 50 years or older. You must also work eight hours a month in the shop to help keep your vendor status current.

9. Can outside vendors participate in the sales?

Yes, you must register with the Gift Shop Liaison Pat Davenport and there is a $10 per table per day fee.

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Human Resources

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1. How can I find out about job opportunities with the City of Irving?

For a complete listing of job opportunities, browse online or call the 24-hour job line at (972) 721-3773, ext. 346 Job vacancies also are posted on the Employment Opportunities Bulletin in Human Resources, located on the third floor of City Hall, 825 W Irving Blvd.

Job listings are updated on a weekly basis.

Browse job opportunities at the City of Irving

2. What jobs can I apply for?

Applications are accepted only for positions that are currently open and may be submitted until 5 p.m. on the closing date. Most positions have specified minimum qualifications. 

The minimum age requirement for regular full- and part-time employment is 18; for seasonal employment, the minimum age is 16.

3. Can I apply for more than one job?

Yes, you may apply for as many open jobs as you wish, but a separate application or résumé must be submitted for each.

4. Should I attach anything to my application?

If you have a résumé, you may submit it with your online application, but any other materials should be kept for an interview, unless otherwise noted in the job announcement.

5. Can I withdraw or change the desired position on my application after I have submitted it to Human Resources?

Yes. If you wish to have your application withdrawn or considered for a different position, contact Human Resources at (972) 721-2696. If you wish to apply for a different position, a separate application should be submitted.

6. How long can I expect to wait to be contacted after submitting an application?

The selection process takes a minimum of two to three weeks from the final closing date. Some hiring supervisors take several weeks to select applicants for interviews.

7. How will I find out if my application has been selected?

Those selected for interviews will be contacted by the hiring supervisor.

8. Will I have to complete any testing for positions with the City of Irving?

The City of Irving does pre-employment drug testing for all positions.

Skills testing may be administered for certain positions. Applicants selected for testing will be contacted by Human Resources or the hiring supervisor regarding dates and times.

Firefighter and police officer positions fall under civil service regulations, so applicants must take an entrance exam. You may register for these exams online.

View job opportunities with the City of Irving

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ICTN

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1. Can I get a copy of the programs produced by the Irving Community Television Network (ICTN)?

Yes, the Communications Department will provide dubs to people who would like a copy of a particular program. The dubs are $15 plus tax each. The dubbing is usually completed within 10–15 working days (longer for archived programs). For additional information, contact us at (972) 721-2468 between the hours of 8 a.m. to 12 p.m.

2. Does the City of Irving have anything to do with my cable service?

No, the City of Irving does not have any jurisdiction over cable providers. You will need to contact the Public Utility Commission at puc.texas.gov.

3. How do I get cable?

Contact Spectrum at (972) 742-5892 or Frontier at 1(888) 481-0526.

4. Who do I contact if I have problems with my cable service?

Call Spectrum at (972) 742-5892 or Frontier at 1(800) 921-8101 if you have problems with cable.

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ICTN Online

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1. How is this different from watching ICTN?

ICTN plays video on local cable and is available in most homes in Irving. Webcasts are available only to users with Internet connections, but are available regardless of location.

2. What is streaming? What is bandwidth?

Streaming is a way to break up sound files into small pieces. This allows the player to begin playing the sounds before downloading an entire file. If streaming is not used, the meeting would have to be saved to a large file during the event, and then users would have to download the entire file without losing their connection to play it. Streaming means that pieces of the file can be sent while the file is still being created, and that users do not need to download the entire file to begin playing. Streaming also means that home users on modems who get disconnected do not have to start their downloads over from the beginning.

Bandwidth, for our purposes, refers to the amount of download needed to open a file. A computer with a 14.4 modem has less bandwidth than a user on a corporate T1 line. This means users on low bandwidth connections receive grainier images and choppier sound than users on high bandwidth, but can still receive live, detailed information.

3. What is webcasting?

Webcasting is just a technical / trendy way of saying that something is video or audio that is broadcast on the web.

4. Why is the city webcasting this?

The Information Technology department exists not only to support city employees in their day to day tasks, but also to provide citizens with information about city functions with the web. These webcasts will hopefully increase the audience of those listening to and thus participating in various city activities. The more people the city is serving, the better job we are doing!

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Inspections

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1. How do I file a health complaint?

Email the Inspections Department at irving-permits@cityofirving.org and give as much detail (when, where, what, etc.) and we'll pass that along to the Health division.

2. Where do I submit a complaint for my apartment?

Contact the Code Enforcement department at 972-721-4929 or codecomplaints@cityofirving.org.

Link to CE

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Interlibrary Loan System

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1. How many books may I request?

You may have up to 10 active items at one time. This includes interlibrary loan items that are currently checked out to you as well as ones on request.

2. How long does it take to receive an ILL book?

It usually takes from two to six weeks to receive a book through interlibrary loan.

3. How long may I keep an ILL book?

The lending library specifies the check-out period. It usually ranges from two to four weeks.

4. May I renew my ILL book?

That depends on the policy of the lending library. The paper wrapper on the book should indicate if renewals are not permitted. To request a renewal, contact the ILL Office.

5. What materials may not be borrowed?

New books published within the last 6 months, books already in our collection (including reference books), rare books, most genealogy books, most dissertations and theses, audiovisual items, and entire issues of periodicals.

6. May I request a DVD or CD through ILL?

No. Only books, articles and microfilm may be borrowed through ILL. We do not process requests for DVDs, videos, CDs or other audiovisual items.

7. How do I request a journal article?

When you have searched and selected your journal title, the request form has a box for Patron Instructions. Enter the citation details here.

8. May I request items from other countries?

You may only request items from libraries within the United States.

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Irving 360° Civic Academy

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1. What is the Irving 360° Civic Academy?

A free program created and organized by the City of Irving to educate residents and members of the business community about city government.

2. Why was the academy created?

It is designed to encourage engagement and help to create a collaborative and inclusive government. It is also to provide participants an inside look at city government and can provide residents the education and skills necessary to serve on the city’s boards and commissions or to volunteer on future city committees.

3. Who can participate in the program?

The program is currently held once each year and is open to those who live or work within Irving’s city limits. Participants must be at least 18 years old.

4. When is the academy held?

The program consists of 11 consecutive sessions generally on Tuesday evenings from 6:30 to 9:30 p.m., beginning in September and ending in November. Dinner will be served at each session.

5. Is there a dress code?

The sessions are informal. The city will provide each participant with a polo-style shirt that may be worn. Participants are encouraged to wear comfortable shoes and pants, as there will be tours and interactive exercises.

6. Where are the sessions held?

The sessions will be held at various City of Irving facilities. Information on the sessions, including a detailed agenda, will be provided in a participant’s acceptance letter.

7. May I bring a guest to these activities?

Because of space limitations, participants cannot bring guests to the sessions. 

8. What do I do if I need to miss a class?

Participants can miss up to two of the 11 sessions and graduate. They are strongly encouraged to attend the graduation ceremony.

9. What do I do after I complete this class and graduate?

The City of Irving encourages any graduates to apply for open positions on advisory boards, planning committees or civic organizations’ boards and committees (as eligible).

10. What if I have more questions?

For more details, please contact the City of Irving’s Innovation and Performance Office at (972) 721-2197.

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Irving Boulevard Reconstruction Project

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1. Where can people park when visiting downtown Irving during construction?

View and download the Irving Heritage District Parking Map.

2. My customers are having a hard time finding my business. What type of signage can businesses have during this time?

To assist businesses promoting their operations, there is a temporary suspension of the sign ordinance enforcement for businesses within the construction area. This allows businesses to use signage such as A-frames, flags and banners. While enforcement is suspended during this construction period, placement of signs should not unnecessarily block sidewalks or interfere with traffic on the street or in the construction areas.

3. What is the background of the project?

The project originated with the 2008 Irving Boulevard Enhancement Study, which established the vision for redevelopment of this significant corridor from Loop 12 on the east to its terminus at State Highway (SH) 183. Recommendations included a more diversified, pedestrian-friendly, mixed-use neighborhood in the area and improvement to the urban fabric and connections along the Irving Boulevard Corridor.

The study identified needed infrastructure improvements, recommended streetscape enhancements and introduced both short- and long-range land parcel redevelopment strategies all geared toward stimulating and sustaining the revitalization effort. This effort was continued with the Gateway Planning Heritage Crossing initiative, and included refinements to the plan, rezoning, and public land dispositions.

On Dec. 10, 2010, the Irving City Council designated Tax Increment Financing Reinvestment Zone Number Two (“Irving Boulevard TIF” or “TIF 2”), by City Ordinance 2010-9229. The TIF was created to develop an attractive, sustainable urban core, and it identified the main public improvement project as the reconstruction of the section of Irving Boulevard running though the Heritage Crossing district into a multimodal urban corridor to help promote downtown revitalization

This will transform the highway into a roadway to accommodate vehicular, pedestrian and bicycle traffic by reducing the number of vehicle lanes to two and using the remaining right-of-way for parallel parking, wider sidewalks, a bike lane, and streetscape amenities.

4. What is included in the project?

Infrastructure improvements include reducing the number of lanes; installing wider sidewalks; increasing the number of on-street parking spots; installing a bike lane; enhancing pedestrian mobility via sidewalks, landscaping and light signalization; and revamping the current sewer, water and stormwater infrastructure along the project area.

5. What is the anticipated cost of the project?

The City of Irving is investing more than $20 million dollars into this public improvement project.

6. How is the project funded?

A combination of city funds and a $12 million grant from the Regional Transportation Council (RTC) through its fiscal agent the North Central Texas Council of Governments (NCTCOG) will provide the advance funding for the reconstruction of Irving Boulevard from Sowers Road to Strickland Plaza.

This grant will allow for advanced funding to begin the Irving Boulevard Reconstruction. Per the terms of the Interlocal Agreement (ILA), the City of Irving will contribute funds to NCTCOG if and when funds are available in the TIF fund. Contributions from the City of Irving to RTC, via NCTCOG, for the grant are outlined within the ILA between the two entities.

7. What are the project limits?

The project limits extend from Sowers Road to Strickland Plaza. The limits for O’Connor Road are from Rock Island Road to 2nd Street. The limits for Britain Road from the railroad line to 2nd Street.

8. What is the timeline of the project?

Project Design began in early 2020, with an intended design completion deadline of mid-2021. Once the design phase has ended, construction would begin shortly after. The intended completion date for the project is mid-2023. Additionally, the city will provide informational updates on the status of the project on its website.

9. Will there be new lighting installed?

There will be new pedestrian and street lighting along both sides of the roadway.

10. Will the traffic signals be upgraded?

The traffic signals within the project limits are being upgraded. The project also will have new upgraded pedestrian signals and handicapped accessible crosswalks.

11. Will construction be phased to allow traffic to continue to flow along Irving Boulevard in order for businesses to remain open?

The designer is working on construction phasing to balance the disruption to traffic and businesses with the overall construction timeline. The contractor will work with the property owners on reconstructing and redirecting driveways that will be impacted by the project.

12. Will the DART bus stops along the project route remain in place?

The city is working with DART on maintaining bus stops along Irving Boulevard.

13. Will there be a continuous sidewalks and landscaping along Irving Boulevard?

The design includes continuous sidewalks and landscaping on both sides of Irving Boulevard from Strickland to Sowers where there is no driveway or street/alley intersection.

14. What is the approach to tree preservation within the project limits?

The scope of this project is broad and includes paving and utility replacement as well as other excavation that could affect tree roots and overall health. There may be some instances where trees can be preserved, but it is possible that many will be impacted by this development. 

The current plan proposes a large number of new trees along the entire length of the corridor. As the plan documentation continues to evolve the team will have a better idea of which trees may be able to be preserved.

15. Where can I find more information?

The City of Irving will hold a virtual public meeting to provide a project update and to receive public comment. The meeting will be held online, and the public can access the site at any time during the meeting dates. The virtual meeting can be found on the city’s project website at CityofIrving.org/IrvingBlvd.

16. Who can I contact for more information?

Contact the City of Irving Economic Development Project Administrator Imelda Speck via email.

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Irving TIF District 1

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1. What is a TIF?

A Tax Increment Finance District (TIF) is a geographical area or district created under Texas law. The purpose of a TIF is to encourage development of the area within its boundaries by the reinvestment of the incremental tax growth generated by property value increases and new development within the district.

2. How does a TIF work?

A TIF uses "incremental tax" to fund the projects designated in the TIF Plan. Incremental tax is new or additional tax revenue generated from increased property values and new development after a "base year" is established.

3. What is DCURD?

The Dallas County Utility and Reclamation District (DCURD) is the governmental body that constructed and now maintains much of the Las Colinas infrastructure, including the floodplain reclamation that created the Urban Center and defined Las Colinas lakes and canals.


DCURD comprises about one third of Las Colinas, including most of the Urban Center and all of the remaining sites large enough to support corporate campus development. Created by the Texas Legislature, DCURD collects taxes from property owners within the district to pay for and maintain its infrastructure projects.

4. What is the Las Colinas Association, and what does it do?

The Las Colinas Association (TLCA) was established in 1973. It is an association of property owners working together to preserve and enhance the quality of business, community life and property values in Las Colinas through board policy and deed restrictions. An Architectural Review Committee within TLCA reviews plans for development to assure the quality of Las Colinas for the current members and future of the development. Properties are assessed a fee for these services.

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Irving Utility Payment Website

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1. Is there a City of Irving convenience fee?

There is no convenience fee to make a payment.

2. What type of payments are accepted at the City of Irving payment website?

Customers can pay online using a VISA, Mastercard, or Discover credit / debit card. Electronic checks also are accepted. Customers can make monthly recurring payments from any of these options.

3. Can I just make my payment without establishing a username / password?

Yes. Instead of selecting the “Login” section of the website, customers simply select the “Quick Pay” portion. The account number associated with the account is required for this option. 

4. How will my transaction be confirmed?

When using a credit or debit card, customers will receive an on-screen confirmation number and an email receipt.

5. When is my payment credited to my account?

Credit / Debit card payments are reflected as pending on accounts immediately after a payment is made and will show as posted the next business day.

Electronic Check transactions are posted within two business days as outlined through the National Automated Clearing House Association (NACHA).

6. Can I view my Municipal Services statement online?

Customers will need to register through the online portal and establish a login and password to view, print and review statements.

7. Is there a minimum / maximum amount that can be charged to my credit card?

Yes, the minimum amount per transaction is $0.01 and the maximum amount per transaction is $25,000.


However, a customer's personal financial institution may have preset daily limits based on individual spending patterns. When making a large or unusual payment by credit card, it may be best to call and advise the personal financial institution before completing the transaction.

8. How do I know my information is secure?

Paymentus, the City of Irving online utility payment processor, maintains strict controls throughout its infrastructure, application, people and processes that provides a secure and safe environment for processing payments. All data is protected with SSL (Secure Socket Layer) encryption, and Paymentus follows all security measures required through PCI-DSS Compliance (Level 1).

9. How will the payment be displayed on my card / bank statement?

A customer's bank statement will show payment to the City of Irving.

10. I don’t own a computer. Can I pay online?

Customers can make an online payment using any computer, smartphone or tablet with access to the internet. Visit cityofirving.org/paywaterbill to make a Municipal Service payment online using your credit / debit card or banking account information.  A valid email address is required to complete the transaction.

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Lee and Lively Swimming Pools

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1. Why did the Lee and Lively Parks Pools close?

The swimming pools were required to close spring of 2020 due to Dallas County’s Safter at Home order that mandated all non-essential operations cease activities to prevent the spread of COVID-19.

2. Why did the pools not re-open in 2021?

In February 2021, Winter Storm Uri impacted Texas, and temperatures did not rise above freezing for three days in a row. The weather conditions caused several plumbing fixtures and pipes to burst at Lee Park Pool, making the facility inoperable. 

In early 2021 into 2022, there was a national lifeguard shortage that impacted recruitment of seasonal staff. The city did not have enough lifeguards to reopen Lively Pool.

3. What is the current condition of the swimming pools?

In early 2022, the City of Irving contracted with a third-party to assess the state of Lee and Lively Parks Pools. The assessment highlighted several facility issues that included the following: 

• Neither pool has the appropriate filtration system for the baby pools nor required secondary water sanitation systems. 
• Both facilities have ADA compliance issues due to the sloping into the baby pool areas and deck clearance space. 
• Both pools are losing a substantial amount of water, with Lively Pool losing 6,000 to 9,000 gallons per day and Lee Park Pool losing 3,500 to 7,000 gallons per day.

4. Were there repair estimates for the facilities in the swimming pool assessment?

Yes, to address all issues and become fully operational would cost between $5.3 to $6.1 million for both facilities.

5. Can I find a copy of the assessment online?

View the 2022 Lee and Lively Parks Pools Assessment Report.

6. Did the Parks and Recreation Master Plan in 2019 address the traditional seasonal pools?

Yes, the 2019 Parks and Recreation Master Plan highlighted the age, operational challenges and poor attendance of the traditional seasonal pools. A recommendation was made to explore moving away from the traditional swimming pool model to more modern aquatic amenities. 

View the Master Plan.

7. What are the future plans for the sites?

The Parks and Recreation Department is commissioning a third-party feasibility study to identify current recreation and aquatic trends that might be applicable to future projects in Irving. 

This study will solicit community input and provide options for future consideration. Funding will have to be secured prior to the approval of any future development at the sites. 

8. Are there other swimming pools close to the Lee and Lively Park?

Yes, both facilities have a pool within a 3-mile radius: 

• North Lake Natatorium is 2.9 miles from Lee Pool. 
• Lively Pool has Senter Park Pool and the Heritage Aquatic Center both 1.8 miles away. 

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Meters and Concerns About Possible Problems

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1. What should I do if sewerage is backing up?

Locate the sewer cleanout outside your house, remove the cap, and immediately call Water Utilities at (972) 721-2261. The sewer cleanout is usually capped with a white, square, plastic piece about 4 inches above the ground. The exact location varies from home to home, or could be hidden or buried by a previous owner. As the property owner, it is your responsibility to maintain the cleanout.

A crew will be dispatched to determine if the blockage is the city’s responsibility or if you will need to call a plumber.

2. Will the City of Irving repair leaks inside my home?

No. The City of Irving will repair leaks up to the water meter. All pipelines and devices on the customer’s side of the meter are the responsibility of the customer.

3. Who do I call about low water pressure to my home?

Call Water Utilities at (972) 721-2261 and if necessary, a crew will be dispatched to investigate.

4. Can the City of Irving recommend a good plumber?

Unfortunately, no. We encourage you to seek recommendations from relatives, friends, and neighbors or research online reviews of local plumbers.

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Microchips

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1. What is a microchip?

A microchip is used for pet identification and contains a unique identification number. It is a small, electronic chip enclosed in a glass cylinder that is about the same size as a grain of rice. The microchip itself is activated by a scanner that, when passed over the area, displays the identification number on the screen. 

When the identification number contained in the microchip is provided to the microchip registry, they can locate the owner’s contact information so that the pet can be returned to the owner. The contact information contained in the microchip registry is provided by the owner when the chip is registered and updated by the owner as needed.

People can contact the microchip registry 24/7, online or by phone to help reunite lost pets with their families.

2. How is a microchip implanted into an animal? Is it painful?

The microchip is injected under the skin, between the shoulder blades, using a needle. The process is similar to a routine shot, although the needle is slightly larger. Most animals experience little pain, though some may feel more discomfort than others.

3. What kind of information is contained in the microchip? Is there a tracking device in it?

The microchip only contains an identification number. Some microchips may also transmit the animal's body temperature. It is not a tracking device and cannot be used to locate a lost pet.

4. How can I find out if my pet is microchipped?

Visit a local veterinary hospital or animal shelter to have the pet scanned for a microchip. If a chip is found, be sure to contact the microchip company to check that the contact information they have for you is correct and up to date.

5. Should my pet still wear and ID tag and rabies tag?

Yes! Microchips are great for a form of permanent identification that cannot be removed like a collar and tag, but a collar and tag are still important! Your pet's ID tag and rabies tag should always be on their collar so people can quickly see who the pet belongs to and see that they have been vaccinated for rabies.

6. Where can I go to get my pet microchipped?

You can get your pet microchipped at the Irving Animal Care Campus, 4140 Valley View Lane, or at a local veterinary hospital. The process only takes a few minutes.

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Mosquito Control Program

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1. What is the West Nile Virus?

It's one of a group of viruses spread by mosquito bites.

West Nile Virus (WNV) is a flavivirus commonly found in Africa, West Africa, and the Middle East. It is closely related to St. Louis Encephalitis virus found in the United States. WNV was first discovered in the United States in 1999. The virus can infect humans, birds, mosquitoes, horses, and some other mammals.

West Nile Virus can cause mild to severe illness. Most people who get infected do not get sick. Some get a mild, flu-like illness. In rarer cases, the virus can affect the brain and spinal cord, cause encephalitis, and can be fatal.

Spraying informed is the best way to defend against WNV. Learning about the virus and ways to prevent infection is key. Steps you take can help protect you from other mosquito-borne diseases, too.

2. How does the West Nile Virus spread?

Generally, WNV is spread by the bite of an infected mosquito. Mosquitoes are WNV carriers that become infected when they feed on infected birds. These mosquitoes can then spread WNV to humans and other animals when they bite.

3. Is the West Nile Virus contagious?

WNV is not spread through casual contact such as touching or kissing a person with the virus.

In a very small number of cases, WNV has spread through blood transfusions, organ transplants, breastfeeding, and even during pregnancy from a mother to a baby.

4. How soon do you get the symptoms once you have been bitten?

People typically develop symptoms between three and 14 days after they are bitten by an infected mosquito.

5. What are the symptoms of West Nile Virus?

West Nile Virus (WNV) can affect the central nervous system. The severity of symptoms can vary from person to person.

• No symptom in most people: Approximately 80 percent of people who are infected with WNV will not show any symptoms and will not know they have it.
• Mild infection in some people: Up to 20 percent of the people who become infected will display mild flu-like symptoms, including headache and body aches, nausea, vomiting, as well as swollen lymph glands, or a skin rash on the chest, stomach, and back. Symptoms typically last a few days. This is known as West Nile Fever.
• Serious infection in a few people: About one in 150 people infected with WNV will develop severe illness, such as West Nile Encephalitis, West Nile Meningitis, or West Nile Meningoencephalitis. The symptoms can include headache as well as neck stiffness, confusion, and high fever. These symptoms may last several weeks or even months. The neurological effects may be permanent.
• WNV is known to cause death in rare circumstances.

6. How is West Nile Virus treated?

There is no specific treatment for WNV infection. In mild cases, people experience symptoms such as fever and aches that go away on their own. In more severe cases, people may need to go to the hospital where they can receive supportive treatment including intravenous fluids, help with breathing, and nursing care.

7. Does the Health Department offer free testing?

If you think you have WNV or have WNV symptoms, go see your primary care physician. If you are uninsured, seek care from your local community healthcare center. If your symptoms are severe, go to the hospital emergency room as soon as possible.

8. Can I get the virus twice?

We don't think so. It is assumed that a person would develop a natural immunity to future infection by the virus, and that this immunity would be lifelong. However, this immunity may wane in later years.

9. My child or I was bitten by a mosquito, what should I do?

A bite by a mosquito alone doesn't warrant being tested for WNV. Most mosquitoes are not infected with WNV. Even in areas where mosquitoes may be found that carry the virus, few mosquitoes are infected. However, seek medical attention immediately if you or your child develop(s) symptoms such as high fever, confusion, muscle weakness, severe headaches, stiff neck, or if his or her eyes become sensitive to light.

10. What should I do if I think I have WNV?

If you think you may have WNV, see your doctor or health care provider as soon as possible. They will be able to run the tests needed to diagnose and treat your condition.


Mild WNV illness often improves on its own. If you develop symptoms of the more sever form of WNV illness, such as unusually severe headaches or confusion, seek medical attention immediately.

11. What is Dallas County doing?

Dallas County uses an Integrated Mosquito Management (IMM) program to abate mosquito populations. IMM uses various techniques that included the following tools:

• Adulticide - The spraying of EPA approved products from tucks and planes to reduce mosquito populations.


• Larvicide - The use of EPA approved products to kill mosquito larvae in standing water or stocking water with mosquitofish.


• Personal Protection - Changing personal habits to reduce mosquito bites. This means you and how you can protect yourself, your family, and community.


• Public Awareness - Informing the public by press release, public information campaigns, websites, pamphlets, and presentations.


• Source Reduction - Remove water sources that support mosquito breeding habitats.


• Surveillance - The collection of mosquitoes to determine the location, species, quantity, and virus potential.

12. What can I do?

Mosquito Proof. Remember the "Best Offense is a Good Defense."

 

Dress 

• Wear long, loose, and light-colored clothing to avoid mosquito bites when outside

DEET 

• Use insect repellent products with “DEET” or other EPA approved repellents and follow product

Drain 

• Get rid of all standing water
• Empty, remove, cover, or turn upside down any containers that will hold standing water (bottles, cans, tires, buckets, flower pots, etc.)
• Change water in pet dishes, wading pools, and birdbaths several times a week
• Cover trash containers so they will not collect water

Dusk and Dawn 

• Stay indoors during dusk and dawn hours, when mosquitoes are most active

13. What should I do if I see dead birds in my yard?

Dallas County does not collect dead birds for testing. Mosquitoes are the vectors that transmit WNV to people so the focus is on surveillance of mosquitoes only. If you would like to report a bird within obvious trauma that appears to have died within the last 24 hours, contact your city's Health Department. To dispose of a dead bird, avoid bare-handed contact and use gloves or an inverted plastic bag to place it in an outside garbage receptacle.

14. Can dogs, cats, and other pets get West Nile Virus?

Yes, but rarely, if ever, get sick. No cases of WNV have been confirmed in dogs or cats. The virus can infect many species of animals, but few actually develop symptoms. Most infections have been identified in birds, but WNV has been shown to infect dogs, cats, horses, and domestic rabbits, as well as bats, chipmunks, skunks, and squirrels.

15. Are pesticides harmful to people?

Effect on human health is one of the primary factors considered in regulation of pesticides. Pesticides that can be used for mosquito control have been judged by the EPA not to pose an unreasonable risk to human health. People who are concerned about exposure to a pesticide, such as those with chemical sensitivity or breathing conditions such as asthma, can reduce their potential for exposure by staying indoors during the application period, usually nighttime.

A CDC report, (MMWR, July 11, 2009), examined illnesses in nine states associated with exposure to pesticides used to control mosquito populations from 1999-2002. This study found that "application of certain insecticides posed a low risk for acute, temporary health effects among persons in areas that were sprayed and among works handling and applying insecticides." For more information, view this MMWR article.

16. Where can I learn more information?

For more information on pesticides and health, consult the US Environmental Protection Agency (EPA), which oversees the registration of these chemicals. The National Pesticide Information Center (NPIC) can also provide information through a toll-free phone number at 1 (800) 858-7378.

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Mowing Liens

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1. How do I request a payoff quote for liens?

Submit payoff requests to the City of Irving.

2. How do I find out if a property has any liens?

Submit an Open Records Request.

3. Who records the release of lien with Dallas County?

Upon payment, a release of lien will be executed and submitted to Dallas County Records by Code Enforcement.

4. Where can I obtain a copy of the release of lien?

A copy of the release of lien can be obtained from Dallas County Records.

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Multifamily Code

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1. How often are apartments in Irving inspected?

They are inspected at least once per year depending on the Risk Rating. Level 3 properties are inspected at least twice per year.

2. How often can I have a garage sale at my apartment complex?

You are limited to two sales per calendar year for the entire complex and the manager needs to apply for the permit at the City of Irving website.

3. What do I do if I have maintenance issues with my unit?

First you must give notice to your manager in writing and keep a signed copy or send certified mail. If the issue is not resolved in a reasonable amount of time contact the Code Enforcement complaint line at (972) 721-4929.

4. What do I do if I have a problem with my lease or utilities charges by my apartment complex?

You can contact the Texas Tenant’s Union at (214) 823-2733 or the Housing Crisis Center at (214) 828-9623 to obtain legal advice for these civil issues. The City of Irving cannot help you with civil issues.

5. My vehicle was involved in an accident and does not run. Can I store it in the apartment complex parking lot until the insurance claim is settled?

No, wrecked and inoperable vehicles are not allowed in to be stored in the parking lot for more than two consecutive days. They must be stored in an enclosed structure.

6. What items are allowed to be stored on the balcony/patio of my apartment?

Items designed for outdoor use like patio furniture, grills, and toys may be stored outside. All other items such as indoor furniture, boxes, tires, and items not designed for outdoor use, must be stored in an enclosed structure.

7. What is the process when a property changes names, managers, or owners?

When this occurs please contact your inspector.

For Management change:

• Complete a new Multifamily Application and deliver to the Code Enforcement Department within 7 days.

For Name change:

• Apply for a new Certificate of Occupancy under the new name through the Inspections Dept.
• Apply for Sign permits through the Inspections Dept.
• Complete a new Multifamily Application and deliver to the Code Enforcement Department.
• Provide Code Enforcement Department with a copy of the DBA Certificate filed at Dallas County. Incorporated businesses must go through the Secretary of State. See link. Dallas County Clerk’s Office

For Owner change:

• Apply for a new Certificate of Occupancy under the new owner’s name.
• Complete a new Multifamily Application and deliver to the Code Enforcement Department within 7 days.

8. What do I do if I have an infestation issue in my unit?

First you must give notice to your manager in writing and keep a signed copy or send certified mail. If you have a bed bug addendum, follow the steps in your addendum to get issue resolved.

If the issue is not resolved in a reasonable amount of time contact the Code Enforcement complaint line at (972) 721-4929.

9. What if there is mold in my unit?

Check your lease and lease addendums for required forms for reporting mold issues to get the issue resolved. Mold is a civil issue between you and the property owner/management. The City of Irving does not work mold complaints; however, we can conduct an inspection to determine if mold is caused by a code violation after you have properly notified your property management. Contact the Code Enforcement complaint line at (972) 721-4929.

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Municipal Court

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1. What citations can be dismissed and how?

Although a judge can dismiss any citation when prescribed by law, the most common citations that are dismissed by the Court are:

• Failure to Display Driver's License
  If the defendant can produce a Texas driver's license that was current on the date and time of offense, the Court may dismiss the citation for this offense.
• Failure to Provide Financial Responsibility
  This citation may be dismissed if the defendant can present a copy of his/her insurance policy to the court that shows liability coverage on the date and time the citation was issued.

2. How can I keep a citation from affecting my driving record?

The Irving Court provides two programs designed to keep citations from adversely affecting your driving record. These programs are deferred disposition and defensive driving.

• Defensive Driving allows you to pay court costs and an administrative fee, and take a state approved driver's safety course for the dismissal of your citation.
• Deferred Disposition is associated with an administrative fee and a probation period in lieu of the fine.

Both of these alternatives require a plea of guilty or no contest and approval from the court. There are several eligibility requirements that the court clerk will discuss with you when requesting one of these options.

3. I cannot pay the fine in full, is it possible to pay my citation in installments?

Yes, the Irving Municipal Court allows you to set up a payment plan for outstanding citations. You may not be eligible for this option if you have previously defaulted on a payment plan or if you have enrolled in community service for the City of Irving. The court clerk will give you more detailed instructions on setting up a payment plan at the customer service windows at the Irving Municipal Court.

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Nonresident Library Cards

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1. Why has this begun? I've never had to pay for library card from Irving Public Library before.

Residents of the City of Irving support the Irving Public Library through their taxes. The non-resident fee offsets the cost to serve non-residents.

2. Who is eligible to receive a free Irving Public Library card?

City of Irving residents and City of Irving employees will not be required to pay a fee for an Irving Public Library card. Residency within the City of Irving is determined by the address provided at the time you sign up for a new card or renew your library card.

3. What does a non-resident library card cost?

A Full Access Card with checkout and computer privileges costs $40. The Computer Use Only Card costs $20 for one year or $5 for one month and has a maximum of two sessions per day.

4. Is this fee a one-time fee or a yearly fee?

The non-resident fee is an annual, non-refundable fee. The fee will be paid each year when your card expires.

5. How did I get a non-resident card?

Customers can get a non-resident card at any Irving Public Library location or by submitting their documents by email to circulation@cityofirving.org. Library cards cannot be registered by phone.

6. What do I get when I purchase a non-resident Full Access Card?

A full-access non-resident card entitles the cardholder to almost all the privileges of a resident library cardholder. Cardholders have access to more than a million books, DVDs, CDs, magazines, audiobooks, eBooks and downloadable audiobooks. A Full Access Card allows for checkout of up to 50 items per card. Cardholders can utilize the library's electronic resources, including online databases and streaming video, and use the library's public computers that are equipped with Internet and Microsoft Office products.

7. What do I get when I purchase a non-resident Computer Access Card?

A Computer Access Card entitles you to use the public computers equipped with Internet and Microsoft Office products at any Irving Public Library location. You may have up to two sessions a day and sessions can be up to 90 minutes in length. This card does not include checkout privileges or use of online subscription databases, streaming videos, or downloadable media.

8. What libraries can I use the non-resident card at?

An Irving Public Library card is available for use at any of the Irving library locations.

9. I thought libraries were supposed to offer free access to all?

It does not cost anything to visit the library. Everyone is welcome to visit, attend programs, ask questions, and use the materials within the library regardless of where they live. However, in order to check out items, access our online resources or use computers, non-residents will have to purchase a Full Access Card for an annual fee of $40 or a Computer Access Card for an annual fee of $20 or a monthly fee of $5. People living outside the City of Irving will continue to have access to their city libraries at no cost to them, and they may choose to purchase an Irving Public Library card as a value-added service.

10. What is the library going to do with this money?

The library will use the funds generated from non-resident privilege fees to supplement its current budget in order to continue providing excellent quality services and programs to the public.

11. Is the library going to charge for anything else?

The library charges customers for a few things, including:

• Lost or damaged materials, as well as a collection agency referral fee for delinquent accounts that are 75 days past due
• A processing fee is added to items that are lost or have to be replaced
• Printing from the computers or copiers is 20 cents per black and white page, 50 cents for color
• The library's public faxing service charges $1 per page sent.
• Reserving meetings rooms to host for-profit organization meetings cost $75 for each 4-hour period
• Reserving meeting rooms to host non-profit organization meetings cost $25 for each 4-hour period

12. If I don't live in the City of Irving, where can I get free library services?

A non-resident may check with their local city library or home library for free library services.

13. How do I pay the non-resident fee? Do you take debit/credit cards, money order, checks or cash only?

The library accepts cash, check, money orders, or debit / credit cards including Visa, MasterCard, or Discover.

14. Is there a monthly payment plan?

Monthly payment plans are not available for non-resident card fees.

15. Is there a household card or will I have to pay a fee to get each child a card?

All non-resident customers including children must pay the non-resident fee associated with each card obtained. There is no discount for families or households.

16. Can I pay discounted amount and check out less or only get one computer session a day?

No discounts or limited privileges are provided. There are free or low cost options for non-residents, such as TexShare cards, which have a 5 item check out limit, and $5 one month computer cards that expire after 30 days.

17. Is there a short-term option for Computer Access Cards? Can I get a day pass for computer use?

The library does not offer day-passes. The library does offer free TexShare cards (with a 5-item check out limit) and $5 computer cards that are good for one month and renewable.

18. Why is the fee so high for non-resident cards?

The fees are comparable to the tax revenue collected from current residents of Irving. A library card is the best bargain around at less than $4 a month, and it can cover an entire household for a year. The non-resident fees at Irving Public Library are actually lower than most other libraries in the surrounding DFW area that charge non-resident fees.

19. Do other organizations in the city charge for non-residents fees?

Yes. Currently the City of Irving Parks and Recreation Department recreation centers and swimming facilities do charge a different rate for services to non-residents.

20. I own property in the City of Irving, but do not reside in the city. Can I get a free library card?

Yes, you can get a card by presenting proof of property ownership at the time your register for your card. Your first card is free.

21. I have a P.O. Box in Irving, but live elsewhere. Do I have to pay a non-resident fee?

The library does not accept P.O. Box addresses as an acceptable address identification.

22. Can I share my non-resident card with family members?

The cardholder or customer may certainly choose to allow a family member or someone else to use their library card to checkout items, however, the cardholder is still responsible for the library card including all materials checked out. Cards cannot be shared for computer use. The cardholder is responsible for promptly reporting that the card is lost or stolen.

23. What if I am a non-resident, but my child's father is a resident? Would my child need to get a non-resident card?

Residency of a child is based on the address identification provided at the time of registration. If the address ID that is presented is not in Irving, then the parent's card and the child's card are considered non-resident. It is in the child's best interest to get a library card with the parent, or guardian, that is a resident of Irving.

24. If I live in another city but go to school in Irving, can I get a free library card?

Students in grades 6 to 12 attending a school in Irving can sign up for the Student Card, which allows use of library computers and checking out digital material including eBooks, streaming music and movies. Visit the Student Card page for details. If the student wants to check out print material, they will need to purchase a Non-Resident Library Card. IPL Student Card

25. I am a teacher for Irving ISD, but I don't live in Irving. Will I have to pay for a non-resident card?

Irving ISD Teachers qualify for a special Teacher Card that is free. If unable to meet the qualifications for this program, then yes, all non-residents even though they work in Irving, must pay the non-resident privilege fee for a library card. Another option is to ask the employer to apply for a corporate card for free .Employees authorized by the employer to use the employer's corporate card may check out items as long as they present the card at the time of checkout. View information about a corporate card and the application. View information about a corporate card and the application.

26. If I work in the City of Irving, do I need to pay the non-resident fee?

Yes. All customers that are not able to provide an appropriate address identification that shows Irving as the city of residence will have to pay the non-resident privilege fee. Organizations and businesses with a location in Irving may sign up for a library Corporate Card for employees to access electronic resources and check out items.

27. If I work for the City of Irving, do I need to pay the non-resident fee?

A City of Irving employee will be exempt from paying the non-resident fee. Spouses and children of employees are not exempt from the non-resident privilege fee, however, an employee cardholder can checkout resources for family members.

28. I have a TexShare card. Do I have to pay for a non-resident card?

If a customer presents a TexShare card from their home library, from the library in the city where they live, they may receive a Texshare card from Irving Public Library which allows five items to be checked out including up to two DVDs. For more information, check out the TexShare program.

29. I'm homeless. Do I have to pay for a card?

A homeless person must still show proof of address in order to obtain a library card. If proof of address showing residency or non-residency cannot be obtained due to extenuating circumstances, the homeless person may speak to librarian or supervisor to make alternate arrangements that allow access to public computers. Checkout privileges will not be granted unless the address identification is presented.

30. You have to have a library card to volunteer. So, do I have to pay for a non-resident card to volunteer my time?

Yes, all non-residents that wish to get a card for whatever purpose must pay the non-resident fee.

31. Is the non-resident card good for unlimited checkouts?

All new Full Access Cards have a 90-day restricted checkout of 10 items. After 90 days, if the cardholder has maintained the account in good standing, he or she may upgrade the card to the 50 item-checkout limit. There is no additional cost to upgrade.

32. Why am I limited in items I can checkout for the first three months with my new non-resident card if I paid for it?

All new Full Access Cards for both residents and non-residents have a 90-day restricted checkout limit. If the account is not maintained in good standing for the 90 days previous but is currently in good standing, it may be renewed with that same restricted checkout limit. This may mean a customer is at restricted checkout for longer than the 90 days until the account can be upgraded according to Irving Public Library policy.

33. Can I still put items on hold with a non-resident card?

Yes, a Full Access Card with checkout privileges does allow a customer to place holds.

34. Can I still do InterLibrary Loans with a non-resident card?

No, Irving Public Library is restricting ILL privileges to Irving residents only. Non-resident library cardholders will need to initiate ILL requests through their home library.

35. Can I checkout a study room or reserve a meeting room without a card or do I need a non-resident card to use a room?

A library card is required for use of any study room or meeting room.

36. Do I have to pay a non-resident fee to be able to use downloadable media, eBooks, or subscription databases?

Yes. The Full Access card allows non-residents to borrow eBooks and other digital downloads and access the Irving Public Library's database services. The annual fee is $40.

37. Do I have to pay to use Irving Public Library’s wireless connection?

No, currently the library’s wireless Internet access is free to all library visitors.

38. What can I do for free at the library without a library card?

It does not cost anything to visit the library. Everyone is welcome to visit, attend programs, ask questions and use the materials within the library, regardless of where they live.

39. How will the non-resident policy be implemented?

New Customers: Starting on November 1, 2012, when applying for a new library card, a customer that is not a resident of the City of Irving must:

• Present a photo ID and an address identification
  
• Pay the appropriate fee, depending on the card type desired

Existing Customers: Cards for all current Irving Public Library cardholders that are not residents of Irving will expire on October 31, 2012. Starting on November 1, 2012, a customer that is not a resident of the City of Irving who wishes to renew or replace their library card must:

• Present a photo ID and an address identification
  
• Pay the appropriate fee, depending on the card type desired

40. How will this affect residents?

Customers need to bring their library card, photo ID, and acceptable address identification to renew their cards and continue using the library's resources. All new customers will need to bring a photo ID and acceptable address identification to obtain a Full Access Card or a Computer Access Card. Residents without an address identification can purchase a Computer Access Card.

41. What do I need to get a full access non-resident card?

To get a full access non-resident card, customers will need to present two forms of acceptable identification: a photo ID and an address identification. View the ID Requirements (PDF) for more information. At the time of registration, a non-resident fee of $40 must be paid in full by the customer.

42. What do I need to get a computer access non-resident card?

To get a computer access non-resident card, customers will need to present a current photo ID. At the time of registration, a non-resident computer card fee of $20 for a one-year card must be paid in full by the customer. There is also an option for a $5 card that is good for 1 month.

43. If I decide to not pay the non-resident fee, when do I need to return items that I currently have checked out?

All library materials need to be returned by the due date that is listed on the account.

44. Whom can I contact with additional questions?

Please contact the library at (972) 721-2440 or (972) 721-2628 with any questions.

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Parks and Recreation

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1. Can we have a bounce house or bring extra tables, chairs, etc.?

Basic bounce houses are OK as long as the bounce house company provides insurance as specified below and a generator for the power source. However, obstacle course, slides and water feature inflatables are not permitted.



Insurance Requirements

The following must be included on the insurance certificate:

• Certificate holder listed as City of Irving, Parks and Recreation, 825 W. Irving Blvd., Irving, TX 75060.


• The insurance must list the organization's name, the date of the event and the location.


• Insurance must have insurance limits of not less than $1,000,000 combined single limit (CSL). 


• The insurance certificate must list the City of Irving as an additional insured with a notice of cancellation clause. 

2. Can I go in early to decorate/set up? Or can I stay late to clean up?

Pavilions and gazebos are first-come, first-served, when there are no confirmed reservations. If you arrive without a reservation and no one is there, you may use the space.


If someone is in your reserved space, kindly let them know what time your reservation begins, so they will have time to clean up and move out. Please note: The set-up of rental equipment is prohibited without a confirmed reservation.

3. Can we use the facility to have a fundraiser or promote our product?

The facility cannot be used by any group or individual for profit-making purposes, which includes fundraising.

4. I want music at my party. Can I have a DJ or bring in a stereo?

No amplified music is permitted. This includes but is not limited to live bands, DJs, stereos, detachable speakers, etc. A small CD player/radio is permitted; however, the volume must be kept to a minimum and music must not be played in or at the facility after 10 p.m.

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Parks and Recreation - Athletics

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1. How do I rent game field?

Special request to use game fields should be sent to the Parks and Recreation Department by contacting (972) 721-2501.

Learn more at the Gaming Field Rentals page.

2. How many practices in a week can our team hold?

One practice per week, per team.

3. How do I rent a practice field?

Reservations must be made at least 1 day prior online. If you have questions, please call (972) 721-2656. 

Learn more at the Practice Field Rentals page.

4. How long can a practice last?

Two hours maximum per week.

5. When do the rented practice fields get leveled/raked?

The practice fields are done once a week, usually on Wednesday.

6. How do I know when fields are playable?

Call the Irving Parks and Recreation Rain-Out Line at (972) 994-1120. The Rain-Out Line is updated by 2 p.m., Monday through Friday and by 8 a.m. on Saturday and Sunday..

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Parks and Recreation - Youth Academy

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1. What is the Irving Youth 360° Civic Academy?

A free program created and organized by the City of Irving to educate high school students about city government.

2. Why was the academy created?

It is designed to encourage engagement and help to create a collaborative and inclusive government. It is also to provide participants an inside look at city government and can provide residents the education and skills necessary to serve on the city’s boards and commissions, to discover outlets for volunteer opportunities and to encourage young residents to become more involved in their City government.

3. Who can participate in the program?

The program is currently held once each year and is open to students in grades 9 to 12. Participants must be a resident of Irving.

4. When is the academy held?

The program consists of 11 consecutive sessions generally on Wednesday evenings from 5 to 8 p.m., beginning in September and ending in November. Dinner will be served at each session.

5. Is there a dress code?

The sessions are informal. The city will provide each participant with a polo-style shirt that should be worn. Participants are encouraged to wear comfortable shoes and pants, as there will be tours and interactive exercises.

6. Where are the sessions held?

The sessions will be held at various City of Irving facilities. Information on the sessions, including a detailed agenda, will be provided in a participant’s acceptance letter.

7. What do I do if I need to miss a class?

Please contact the program lead if you cannot attend a session. Participants can miss up to two of the 11 sessions and graduate. They are strongly encouraged to attend the graduation ceremony.

8. What if I have more questions?

For more details, please contact the City of Irving’s Youth 360 Civic Academy lead contact, Tommy Anich at (972) 721-8090.

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Parkside PID

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1. What is the Parkside PID?

On Jan. 9, 2014, the Irving City Council approved a resolution which authorized the creation of the Parkside PID to finance certain public improvements for the benefit of property in the PID. The City of Irving is the governing body of the PID. The City of Irving issued Combination Tax and Revenue Certificates of Obligation, Series 2014 (the “Bonds”) in the amount of $22,211,340.30 to finance public improvements within the PID. Those improvements include:

• Water and sewer improvements.
• Storm water improvements.
• Landscaping and hardscaping improvements.
• Street lighting.
• Open space and recreational facilities.

The Bonds are to be repaid by annual assessments based on lot square footage of the properties in the PID.

In conjunction with creating the PID, the Irving City Council established the Parkside Tax Increment Reinvestment Zone (TIRZ) and dedicated 50 percent of the city’s Maintenance and Operations portion of the new incremental taxes generated by the Parkside development toward paying the bond payments. This TIRZ payment reduces the annual assessment paid by Parkside property owners.

2. How do I pay my Special Assessment?

An invoice for the annual installment of the Special Assessment is sent to the property owner on or about Oct. 1 each year and is due and payable at that time. The annual installment must be paid in full by the following Jan. 31 to avoid late fees and penalties. This follows the same payment schedule as the ad valorem property taxes.

The annual installments can be paid online at CityofIrving.org/2959 or payment may be mailed to:

PID Assessment
P.O. Box 840058
Dallas, TX 75284-0058

3. How is the Special Assessment amount determined for my property in Parkside?

Each year, the scheduled annual bond payment is combined with the collection costs to determine the total annual assessment. The TIRZ contribution is established after the tax roll is certified in July of each year, and the annual installment is reduced by the TIRZ contribution. The remaining amount is then divided by the total lot square footage of all benefited properties in the district to determine the annual assessment rate per square foot. That annual assessment rate is then applied to each benefited owner’s lot square footage of their property. This calculation is detailed in the Service and Assessment Plan that is updated annually, and it can be viewed on the city’s website at CityofIrving.org/2959.

The amortization schedule for the full term of the bond was established when the bonds were issued. The amortization schedule can be found on the city’s website at CityofIrving.org/2959.

4. How long do property owners need to pay the Special Assessment?

The Special Assessment levy can be paid in annual installments or a lump-sum payment without penalty. Annual installment payments are to be billed and paid each year until the bonds are fully paid in 2033 on the same schedule as ad valorem property taxes. Property owners choosing to pay their total assessments in a lump sum will forego the benefits of the annual TIRZ contribution toward their assessments.

5. Will my property’s annual installment of the Special Assessment obligation change from year to year?

The annual installment is subject to change each year as the amortization schedule the collection costs and the TIRZ contributions stabilize. Once the full value of the TIRZ is stabilized and the bond payments reach stabilized payments the PID payment should remain fairly consistent through the duration.

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Plan Review

Show All Answers

1. Where can I get a copy of the code books?

Most of the code books can be found in the library for reference or can be purchased at a large bookstore or ordered from the International Code Council.

2. Where do I find parking calculations?

The Unified Development Code has that information. Contact a Planner in the Planning Division at (972) 721-2424.

3. How many plan examiners does the City have?

The city is allocated six plan examiners.

4. I just applied for a new commercial permit. How do I get an address assigned?

When you submit for a building permit, it is part of the plan review. The address(es) will be sent to the applicant with the plan correction list.

5. How long will it take to look at a commercial building?

Our turnaround time on any commercial project (new building or alteration) is six business days. We try to review revisions in six days as well.

6. How do I document that my building plans are in compliance with the International Energy Conservation Code?

Energy compliance for commercial buildings and new single-family dwellings can be more easily determined by downloading and using free software (ComCheck) available at Energy Codes website for commercial buildings and on the International Code Compliance Calculator (IC3) website for residential buildings. An IC3 certificate is required for residential and a ComCheck is required for commercial projects. Be sure to select the 2021 edition of the International Energy Conservation Code.

7. How long will my residential permit take to get approved?

Residential permits (new houses, remodels, driveways, sheds, etc.) take about three business days.  New townhouses are reviewed in six business days.

8. What are the two biggest items that will hold up my permit?

Platting and zoning. If you are adding a building to a property, please check with a planner in the Planning Division at (972) 721-2424 to ensure the property is platted and zoned for the intended use. Those two things can delay a permit for at least two months.

9. Can I submit the plat / zoning case and the building permit at the same time?

It is better to wait until the plat and/or zoning case is scheduled for public hearing because the turnaround time for plan review is only six days for commercial and townhouses and three days for residential.

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Planning Department

Show All Answers

1. What is the Planning Department?

The Planning Department, oversees the development and implementation of the Comprehensive Plan (which expresses the shared community vision for the future of the city, and directs community action towards achieving that vision) and other plans for specific neighborhoods such as the Las Colinas Urban Center and Heritage Crossing. The Planning Department also works with land owners, residents and builders on the development of properties through administration of the Zoning Ordinance (which defines how property can be used) and Subdivision/Platting Regulations (which govern dividing or combining property for sale or construction), and for administering beautification programs for businesses along major corridors such as Irving Boulevard and a home improvement program for houses in the Hospital District and Austin Heights. This team also maintains statistical information about Irving including population, demographics, housing, employment and other data.

The Planning Department works closely with the Planning and Zoning Commission, which is a board made up of volunteers who advise City Council on land use related decisions. More information about this board can be found on the City Secretary’s website.

2. Do I need a permit to do any type of construction on my property?

Zoning regulations pertain to land use, and where on a lot a structure may be placed. Actual regulation of the construction process is handled through the Permits Team in the Inspections Department. If one is planning to do any type of construction, demolition, foundation repair, electrical work, mechanical work, plumbing work, irrigation, fences, signs, fire alarms, house moving, carnivals/circuses, swimming pools, gas wells, garage sales, tree removal, addition to an existing structure, etc. they should call the Permits Team at (972) 721-2371 to find out if a permit is needed. This number will direct the caller through a series of menus and to the correct member of that team.

3. What is the zoning of my property?

• For quick reference purposes, you may look up the zoning for your property by connecting to the interactive Web map. Type your address in the box in the top left side of the screen and hit enter, or zoom into your property if the address is not found. Then look at the symbols on the top right corner of the screen and click on the one that looks like three squares stacked on top of each other. This will open up a "layers list." Check the box next to "Planning and Zoning", and the map should change colors and a zoning label should appear. Also, you may now click on the map, and the zoning information for any given parcel should appear in a text box. 
• "Case Number," "Class" and "Use" are the three pieces of information you may need to figure out allowable uses for a site. Class indicates the zoning district, and Case Number can help city staff look up details of the property if the Zone involves any sort of site plan. Use is a quick reference code for site plan districts. If you click the arrow next to the Planning and Zoning layer box, you can see that there are other layers of information that could be shown in the map, such as Overlay Districts. It is easiest to have only one subcategory displayed at a time. Call (972) 721-2424 if you need assistance with this.
• To find out details about what uses are allowed on your property, please view the Municode or call us at (972) 721-2424.
• To receive official verification of your property’s zoning, please submit a  zoning verification request along with a payment of $50 per parcel you are researching. The request may be submitted by fax, but a verification letter will not be sent until payment has been received.

4. What is the process to apply for a zoning verification letter?

It typically takes 5 business days or less to receive a zoning verification letter by may take up to 10 days. A fee of $50 is required. Please apply through MGO: https://www.mgoconnect.org/auth/cplogin.

5. Is my property zoned to sell beer and wine?

Property zoned for retail sales and which meets the separation requirements from schools, churches, and hospitals are potentially able to sell beer and wine.

6. Can I change the zoning of my property?

The zoning on a specific piece of property can change only through the public hearing process according to state law which allows public participation from the applicant, interested citizens, and public officials. While a property owner may request the zoning of a piece of land be changed, the whether or not to make such a change is the final decision of the City Council. More information may be found here: https://www.cityofirving.org/815/Applications-Forms.

7. How do I report zoning violations?

To report zoning violations, please contact the City of Irving Code Enforcement Department at (972) 721-4829.

8. Can I do business out of my home?

If your business meets the definition of a customary home occupation in (item 41in Chapter 9, Section 9.3 of the Unified Development Code), generates no unusual traffic, uses no on-site employees, and does not create a nuisance for adjoining property owners, then yes.

The definition reads:

Customary home occupation shall mean an occupation customarily carried on in the home by a member of the occupant’s family without structural alteration in the building or any of its rooms and without the installation of machinery other than that customary to normal household operation or additional equipment, provided that no person other than a member of the family of the owner or user of the principal single-family dwelling shall be employed or work in or at such home occupation. A customary home occupation shall not include the physical or medical treatment of persons or animals, professional services, business services, barber shops, beauty shops, dance studios, carpenter shops, electrical shops, plumber shops, radio shops, auto repairing or painting, furniture repairing or sign painting.

9. What are the regulations for accessory buildings?

Requirements vary with each individual zoning district and type of accessory structure. Chapter 3, Section 3.1 of the Unified Development Code describes some of the regulations - generally building separation, height and setback requirements apply.  You may contact the Planning Department at Planning@CityofIrving.org or (972)721-2424 if you need information concerning the restrictions on your particular property. 

10. Can I have a guest quarters on my property?

In order to add guest quarters as an accessory structure, one must request a zoning change for site plan zoning allowing the construction of the guest quarters. The owners of all properties within 200-ft of your site will be notified of your request and be permitted to speak at the City Council public hearing either in support or opposition to your request. After hearing your request and the concerns of interested parties, City Council will determine whether a guest quarters should be allowed on your property or not.

11. Can I build a carport on my property?

In order to build a carport that is visible from any public right of way, one must request a zoning change for site plan zoning to allow the construction of a carport. The owners of all properties within 200-ft of your site will be notified of your request and be permitted to speak at the City Council public hearing either in support or opposition to your request. After hearing your request and the concerns of interested parties, City Council will determine whether a carport should be allowed on your property or not. If the proposed carport is not visible from the right of way, it must comply with all remaining guidelines from Chapter 3, Section 3.1 of the Unified Development Code..

12. Is my property platted?

For quick reference purposes, you may connect to the interactive Web map and zoom into your property. Once zoomed in closely enough, check the “subdivision” box on the right side of the map and click the “query a point” button on top of the map. Then click on your property and scroll to the bottom of the page. You should see a “site report” with sections indicating zoning, tax and subdivision information among other things. If there is an entry for the row titled “subdivision name” then it is likely that your property is platted. If you need to see a copy of the plat, then write down the Subdivision Name and Index Number to assist us in finding a copy of it for you.

13. How do I obtain a copy of a plat or a property survey?

Plats are recorded and maintained by the Dallas County Clerk's Office. Official and Unofficial copies may be requested from the County. Copies of subdivision plats may also be obtained through the City of Irving Capital Improvements Program (CIP) Department at (972) 721-2768 or email.  These copies can be delivered electronically at no charge or hard copies can be made at $3 per sheet.  

The city does not have copies of individual property surveys. These typically are found in your mortgage or deed records, or you can hire a registered surveyor to complete a survey of your property.

14. What is the process of rezoning / platting?

• Fill out and submit your application form along with the stated number of copies of any site plan or plat, and your non-refundable application fee.
• Your request will then be assigned to a city planner / case manager who will guide the application through the rest of the process.
• The planner will present your case at a multidepartmental Technical Review Committee meeting so that all elements of the city government in charge of providing services or reviewing the design of a property can make comments.
• Technical Review Committee comments will be sent to you so that you can make any necessary revisions to your proposal.
• Once all revisions have been made and the concerns of staff have been addressed, the case will be scheduled for public hearing with the Planning and Zoning Commission. All property owners within 200 feet of a zoning case will be notified of your request and be permitted to speak at the public hearing. Residential replats also require public notice to be sent out.
• The Planning and Zoning Commission will hear your case and make a recommendation of approval or denial of zoning cases for City Council. With plats, the Planning and Zoning Commission has the authority to approve or deny the request.
• Zoning cases moving forward to City Council’s consideration are identified in a Notice of Public Hearing published in a local newspaper 15 days prior to the public hearing. In addition, the applicant must post signs on the property identifying the nature of the request.
• If City Council approves a zoning change, then an ordinance is prepared indicating the change in zoning for that property. If City Council denies the zoning change request, then the zoning remains unchanged and the case is considered closed.
• Typically, a zoning change takes approximately 60 days to process from receipt of application to the final City Council decision. In some cases, the process may take longer.

15. Where can I find samples of the standardized language that is required on a plat?

The Planning Department maintains standard language for subdivision plats, such as signature blocks, navigation easements, owner’s certificate, and standard plat notes. If you need further assistance, please contact the department at Planning@CityofIrving.org or (972) 721-2424. 

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Police - City Jail

Show All Answers

1. How can I find out if someone is in the Irving City Jail?

• Online: Access the "In Custody" resource, updated daily, Monday through Friday
• In person: Contact jail staff in the jail lobby at:
  305 N. O’Connor Road
  Irving, TX 75061
• Phone: (972) 721-2625 or (972) 721-3608

2. Where is the Irving City Jail?

The jail is located at the Irving Criminal Justice Center, 305 N. O’Connor Road, Irving, TX 75061

3. When is the jail open?

The jail is open 24 hours a day, 7 days a week.

4. Where is the County Jail?

The Dallas County Jail is located at:
111Commerce St.
Dallas, TX 75207

To access the Dallas County Jail access their Jail Lookup System resource

5. What does it mean when a person is "booked" into jail?

This is an administrative process documenting a prisoner's entrance into the jail. The process includes collecting information such as the person's name, address, reason for the arrest (criminal charge(s)), and inventorying personal property. A photograph and fingerprints are taken as well.

6. What occurs during an arraignment?

An arraignment is a formal meeting between a judge and a prisoner. The judge informs the prisoner of his or her charge(s), reads the prisoner his or her rights, and advises the prisoner of the bond amount.

7. When are prisoners arraigned?

Arraignments are generally held twice daily during the week at approximately 10 a.m. and 4 p.m. and once daily on weekends at approximately 10 a.m.

8. What is "jail credit"?

The City of Irving assigns a monetary value for time spent in jail for a City of Irving Class C misdemeanor ticket or warrant. A municipal judge determines jail credit as regulated by state law.

9. Is jail credit applied to all arrests?

No, jail credit only applies to some City of Irving Class C misdemeanors.

10. When may I visit a prisoner?

• Sunday - 2 p.m. to 4 p.m.
• Tuesday / Thursday - 7:30 p.m. to 9:30 p.m.

11. What are the visitation requirements?

• Visitation is limited to 10 minutes with a maximum of 2 people allowed per visitation period.
• Only one visitor at a time.
• Visitors must be appropriately dressed, be at least 17 years of age, present a state issued drivers license or ID card, or other government issued ID with a photo, last name, first name, and date of birth
• Visitors will be checked for outstanding warrants.
• All visitors are subject to search prior to entering the visitation room.

12. What items may I bring a prisoner?

Personal items of convenience and money may not be contributed to the prisoner's property. Prisoner prescription medication will be accepted and dispensed in the prescribed manner. Each prisoner is allowed to have one pair of underwear and socks brought each day. Under-wire bras are prohibited.

13. How may I get a prisoner's property?

Prisoner property can only be released after the prisoner grants written permission authorizing the release. To claim prisoner property it is necessary to:

• Complete a property release form
• Present a driver's license or a government issued identification card

14. May a prisoner make free phone calls?

Prisoners are allowed to place one free telephone call once the booking process has been completed. A prisoner also has the opportunity to make collect phone calls from inside a cell block.

15. What is an Alias warrant?

This is a warrant where no plea has been entered. A prisoner, bail bond company, or an attorney can post a bond for this type of warrant. The bond assures that the prisoner will appear in court.

16. What is a Capias warrant?

This is a warrant where a plea has been entered and the prisoner did not follow through with the court agreement. The only way to resolve a Capias warrant is to pay the fine in full or be released "time served" by remaining in jail until enough jail credit has been earned.

17. How can a prisoner resolve a City of Irving Class C misdemeanor warrant?

• Cash
• Credit Card (MasterCard, Visa, Discover)
• Released "time served" after acquiring enough jail credit
• A combination of jail credit and cash or credit card payment

18. How can a prisoner resolve a Class C misdemeanor warrant issued from another city?

Payment can be accepted by either the issuing agency or the City of Irving. Most county agencies do not allow cities to accept bonds and fines for their charges and payment must be made at the issuing agency.

19. How can a prisoner get out of jail when arrested for a felony or misdemeanor (other than a Class C misdemeanor)?

• Contact an attorney and a bail bond company
• Pay the bond at the Dallas County Sheriff's Department bond desk located at:
  111Commerce St.
  Dallas, TX 75207

20. Will city employees recommend a bail bond company or an attorney?

No, but most bail bond companies and attorneys can be located in the phone book, on the Internet, or by using directory assistance.

21. Where are impounded vehicles stored?

Impounded vehicles are stored at:

• Irving Auto Pound
  401 N. Valley View Lane
  Irving, TX 75061
  P: (972) 721-7700
• Wrecker Service - Walnut Hill Wrecker inquiries concerning fees, method of payment, and directions to the storage facility, should be directed to the towing company. Be prepared to provide information such as the vehicle's year, make, model, and license plate number.

22. Where can prisoners released from the Irving City Jail be picked up?

Prisoners are released in the jail lobby at:
305 N. O’ Connor Road
Irving, TX 75061

23. How do I get information on a prisoner that has been transferred to ICE (Immigration and Customs Enforcement)?

You may contact ICE at (214) 905-5829 for this information. Personnel at the Irving Jail will not have any information regarding any prisoner transferred into ICE’s custody.

24. Does the Irving Police Department take fingerprints for the public?

Fingerprinting services are available free of charge for those who either live or work in Irving on Mondays from 7 p.m. to 9 p.m. and Saturdays from 10 a.m. to 5 p.m. at the Criminal Justice Center located at:
305 N. O’ Connor Road
Irving, TX 75061

• Persons wishing to be fingerprinted must bring their own fingerprint cards along with a valid government issued ID. (The business / agency requiring your fingerprints should provide you with the fingerprint cards.)
• Maximum of 2 sets of prints per person, per day

Note: The Irving Police Department cannot take fingerprints for any immigration services. You must contact them for their approved fingerprinting locations.

25. Can the Irving Police Department conduct criminal history background check for a person's job?

No, the Irving Police Department does not provide this service.

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Police - Communications / 911

Show All Answers

1. Can I call 911 for non-emergency purposes?

911 is for emergencies only! Don't tie up a 911 line when it is not an emergency.

2. What are some examples of appropriate times to call 911?

• Anything that could cause someone harm
• Incidents that are in progress / currently taking place
• Suspicious activity that is currently taking place

3. What is the most important thing I need to know when calling 911?

Know your location! When calling 911 the very most important thing we need to know is where we need to send help.

• Apartments - know the address, name, building, and apartment number for the complex
• Intersections - know the name of the street you are on and the street that intersects with it
• Business name

4. Can I text 911?

You cannot text 911. The technology does not currently work, however, it should be coming in the near future.

5. What if I speak another language?

911 is for everyone! If you speak another language, ask for someone who speaks your language.

• We have dispatchers who do speak Spanish and if we can get one on the line we will.
• We also utilize a translating service called Language Line. We can get a translator for any language and have the ability to communicate with the deaf / hard of hearing.
• It may take a few moments to get a translator on the line, so be patient and do not hang up.

6. How does 911 work in the Metroplex?

• Every city is different in how they are organized
• In Irving, the 911 call goes to the Police Department. If it is a Fire / Medical call, it will be transferred to the Fire Department.
• Other cities handle all calls - police, fire, and ambulance and even handle calls from other jurisdictions.

7. What should I do if no one is answering and I receive a busy signal or message?

Do not hang up before someone answers! If you receive a busy signal or a message, stay on the line unless you are in danger. If you hang up, and call 911 again, you will go to the end of the line for 911 callers. Every time you call 911 and hang up, a dispatcher has to call back the number and investigate the call before going to the next call. So, stay on the line and wait for a dispatcher to answer your call.

8. What should I do If I have to hang up?

• If you are in danger, please tell the dispatcher and let them know you need to hang up.
• If you can, lay the phone down so we can hear what is going on.
• Otherwise, stay on the line.

9. What can I expect to happen in the call with the dispatcher?

Try to be calm and speak clearly to the dispatcher. The dispatcher will ask you a lot of questions.

• If you are hysterical, we can't understand what you are trying to say. The quicker we get the information, the faster we can have officers respond.
• We need to know Who, What, When, Where, and sometimes Why.
• The dispatcher is the "ears until the eyes can arrive" - meaning, they hear what is going on and relay the information to the officers who are responding. This information gives the officers an idea of what has taken place and who and what to look for.
• The dispatcher talking to you is not the person who will dispatch the officers. While the initial dispatcher is asking questions, gathering information and entering it into a computer a second dispatcher is viewing the call and dispatching it to the officers. So, do not get frustrated with the number of questions being asked, it is not delaying the officers from responding.
• Tell us if someone has a weapon! We want to keep our officers and citizens safe! A beer bottle or brick can be a weapon if someone is using it to threaten another.

10. What should I teach my children about 911?

Teach your children their address and phone number!

• Help your child memorize their home address and phone number in case they ever have to call.
• Make sure they know not to play with the phone.
• Practice scenarios with your children and teach them what an emergency is.
• All of Irving's Elementary Schools are given 911 training material for second grade students. Talk to your children.

11. Can I see or speak with the officer who responds to my call?

• It is up to the caller to tell us if they want to speak to the officer.
• If no contact is needed, the officer will be dispatched to the area and investigate the complaint. If he or she does not find anything they will leave the area and close out the complaint.
• If contact is requested, the officer will make sure they contact the caller prior to clearing the complaint.

12. Can old, uninitialized (non-service) cell phones dial 911?

Yes. Be careful with old cell phones that do not have a cell service provider.

• Almost 18% of our wireless 911 calls are coming from old cell phones or uninitialized (non-service) cell phones.
• If you hang up with one of these phones we cannot call you back.
• Take the battery out of old cell phones before giving them to children to play with. These phones can still dial 911.

13. How does 911 Work?

• When a call from a land line at a residence or business is received, the dispatcher will receive the exact address of the caller.
• When a call is received from a cell phone, the dispatcher will receive an approximate location of the call.
• Sometimes cell phone calls "bounce" to the next tower and are received at the wrong 911 center. When this happens, the dispatcher determines which city should have received the call and will transfer the caller to the correct location.
• When a call from a internet or cable phone is received, the dispatcher will receive the address that the customer listed when initially obtaining the service. Always update your registration information if you move.

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Police - Family Advocacy Center

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1. I was a victim of crime and I have been feeling anxious and having difficulty sleeping ever since the offense. Am I okay?

It is common after a traumatic incident for victims to feel anxious and nervous. In addition, many victims experience difficulty sleeping, change in eating habits and difficulty focusing on simple tasks. However, if these reactions persist or cause difficulty with normal activities, it may be necessary to seek professional help. You can view a list of normal reactions (PDF). If you need assistance finding a counselor, please call our staff.

2. I filed a police report and I do not know what has happened with my case. How do I find out the status?

The Victim Services Unit can assist you in finding out the status of your case and explaining the process to you. Please feel free to call between regular office hours 8 a.m. to 5 p.m., Monday through Friday.

3. I was a victim of crime in another city, but I currently live in Irving and I need help dealing with the crime. Can I get help through the Irving Police Victim Services Unit?

Yes, the Victim Services Unit is available to help any victim of crime.

4. I have heard about Crime Victim's Compensation, but I do not know if I am eligible for the program. How can I find out if the program can help me?

The Victim Services Unit can review your report to assist in determining eligibility for Crime Victim's Compensation. We maintain applications in our office and can assist you in filing out the paperwork.


You can also visit the Attorney General's website to get information on eligibility and application processing. You can view the safety plan (PDF) to get some ideas on ways to stay safe as you decide what to do about your situation.


The National Domestic Violence Hotline is a 24-hour resource that can provide you with confidential information, support, and referrals. You can call them at (800) 983-9933. In addition, there are local domestic violence shelters that can provide emergency shelter, counseling and referrals as needed. See our community resource list (PDF) to view some of the local domestic violence shelters.

5. I am a victim of domestic violence, but I do not feel that I can talk to anybody about my situation. How can I get help?

There are several resources available to you. Our main concern is your safety and we can assist you in developing a personal safety plan.


In addition, there are several different types of orders that exist. It is important that you contact someone at the Police Department or Victim Services Unit if you are in fear for your safety and to find out which order would be most appropriate for you situation. You can also view our resource guide (PDF) to see some of the differences in the types of orders.

6. I know that the suspect in my case was arrested. How will I know if this person is still in jail?

You can call the Irving Jail 24 hours a day to check on the status of someone held in custody. If the arrestee has been transferred to the Dallas County Jail, you can register with the Victim Information and Notification Everyday (VINE) program to get updated information on custody status. Find more information on the VINE program.


Victim Services staff can also assist you with the registration process.

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Police - Professional Standards Unit

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1. What time limits do I have to make a complaint?

In order to conduct a thorough investigation, your complaint should be filed immediately following the incident, or as soon as possible.

2. What are the possible outcomes of a disciplinary investigation?

1. Unfounded - Evidence does not support the allegation.
2. Exonerated - The allegation is true, but it was lawful and proper.
3. Not Sustained - There is insufficient evidence to prove or disprove the allegation.
4. Sustained - There is sufficient evidence to conclude the allegation occurred.

3. What happens if the complaint is not sustained?

Police officers must be afforded the same rights as citizens. Therefore, complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain the complaint, the officer is notified of the results and no further action will be taken.

4. Will I be notified on the status of my complaint?

Yes. You will be notified of the outcome at the conclusion of the investigation. If you have questions during the investigation, you may contact the Professional Standards Lieutenant or Sergeant at (972) 721-3510.

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Police Recruiting

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1. What is done on the testing day?

The written exam (civil service test) is administered at 8 a.m. We recommend arriving early to park and check in. There is no admittance after 8 a.m. The fitness test starts after you finish the civil service exam. Applicants that pass both the written exam and fitness will be given a Personal History Statement (PHS) form at the end of testing.

2. When is the application (Personal History Statement) due?

The PHS will be due 10 days after the exam date. It can be returned in-person or mailed as long as it is received by the due date before 5 p.m. or postmarked before that date for out of area applicants.

3. What is on the civil service test?

The civil service test covers reading comprehension, memory skills and map reading. It is 200 questions with multiple choice answers. The department does not offer a test specific study guide; however, applicants who want additional information on a civil service exam can obtain a study guide book at most libraries or bookstores.

4. What is the attire for the testing day?

Applicants can wear fitness clothes to the civil service test and the fitness test. A locker room is available to change if needed.

5. What should I bring on the test day?

Applicants should bring two #2 pencils and a picture ID card (state or military ID) to check in for the test. Applicants do not need to bring any documents on the test day, except a military DD214 for those applicants who wish to receive five extra veterans preference points. Veterans preference points will not be awarded unless the DD214 is shown during check-in. We also recommend all applicants bring a light lunch and plenty to drink to stay hydrated during the fitness test.

6. How many applicants are registered for the test?

This will range from about 175 to 200 applicants per test, on average.

7. How many openings are there?

The eligibility list generated from each test will be used to fill our normal attrition openings. The number of openings will vary depending on the amount of retirements occurring each year.

8. When does the academy start?

Irving Police Department has training classes that begin every two to three months. However, the department can set a start date for someone as soon as their application is processed.

9. What is the processing time?

The processing time will depend on how many openings are available. This could be anywhere from 30 days to two months.

10. Do I need a criminal justice degree or my 60 hours in criminal justice?

No, Irving Police accepts any classes from a regionally accredited school. A regional accreditation would be from the Southern Association of Colleges and Schools (SACS) or its equivalent. Most state colleges and community colleges have a regional accreditation.

11. What shifts do patrol officer’s work?

Irving patrol officers work 12-hour shifts. IPD has two day shifts and two night shifts:

• 6 a.m. to 6 p.m.
• 7 a.m. to 7 p.m.
• 6 p.m. to 6 a.m.
• 7 p.m. to 7 a.m.

12. What days off do patrol officers have?

Patrol officers have three days off one week and four days off the next week, with one of their shifts being an eight-hour day. Some of the officers have Sunday, Monday, Tuesday, Wednesday off or Thursday, Friday, Saturday, Sunday off.

13. When do the benefits start?

Benefits start accruing on the first day of work. Time off, however, is not authorized during the first six months of employment based on the applicant’s training schedule.

14. What areas are the main disqualifiers for applicants?

Disqualifying events include (listed in descending order):

1. Deception
2. Work History
3. Recent Criminal Activities
4. Excessive Drug Usage
5. Poor Educational Performance
6. Poor Credit History
7. Incomplete Application
8. Poor Driving Record

15. I am in the military now. When should I apply?

Irving Police will need an official DD214 in order to complete a background process and complete the hiring process. Applicants need to take the police test that is closest to when they have their official DD214. The official DD214 is needed within 30 days after taking a police test in order to complete the background process. The department recommends military applicants apply when they are in a position to start work. The city cannot hold any position until the end of an enlistment period.

16. Does my DD214 need to show honorable discharge?

No, other types of discharges are accepted, as long as it is not less than honorable conditions including, specifically:

• Under other than honorable conditions
• Bad conduct
• Dishonorable or any other characterization of service indicating bad character

17. What is the police academy like?

The police academy hours are generally 8 a.m. to 5 p.m., Monday through Friday. The training curriculum is an adult education program. Most of the training is classroom training with some fitness activities. This training is not similar to military boot camp.

18. What is the academy training for a Lateral Police Officer?

Out-of-state police officers will attend Irving's full police academy to obtain their TCOLE certification. The basic police academy is at a regional training facility. This is a six-month academy that runs Monday through Friday, and the officers will receive full pay throughout the academy. They may be eligible for a reduced field training program.

19. Do you have a hotel to recommend?

There are several hotels in Irving where applicants can stay during the testing process. All hotel costs are the applicant’s responsibility.

Irving Police has an agreement with the La Quinta Inn & Suites Dallas-Las Colinas, located at 4225 N. MacArthur Blvd., Irving, TX 75038, for a discounted rate for its applicants.  This hotel also offers a complimentary shuttle service to the testing location. Please contact the hotel directly for reservations at (972) 261-4900 or online at WyndhamHotels.com/LaQuinta and mention the "Irving Police Testing Rate" when booking a reservation for the testing weekend. 

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Property Code

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1. What is the phone number to report a code violation?

You may report concerns at an automated Code Hotline (972) 721-4929; If you wish to speak to a live person in Code Enforcement, you may call 72-721-4829 or Submit a Complaint online.

2. When may trash be placed at the curb for pickup?

No earlier than 24 hours prior to your scheduled pickup.

3. If a scheduled trash collection day falls on a holiday does the trash still get picked up?

No. Trash should not be placed out for pickup on a holiday.

4. Is a permit required for a garage sale?

Yes. No Fee Garage Sale Permit Applications may be filled out on the City of Irving website. Two garage sales are allowed per calendar year. 

5. What if I need to cancel my garage sale?

Garage sale permits may be canceled up until 7 a.m. the first day of the sale. Simply go to the Garage Sale Permit Application and select Cancel Garage Sale in the dropdown box.

6. Who is responsible for maintaining an alley or easement behind their property?

The property owner and/or tenants are responsible for maintaining the alley or easement free from high grass and weeds, trash or debris, and may also include trimming tree branches back for 7-ft clearance.

7. Who is responsible for cutting and edging the grass between the sidewalk and street?

The property owner and/or tenants are responsible for maintaining this area up to the street including the curb.

8. What is the height regulation for grass and weeds in the City of Irving?

Maximum height - 10 inches

9. What is outside storage?

Household furniture, trash, building materials, tools, toys, equipment, car parts and items not intended or designed for outdoor use. Outside storage should be stored in an enclosed building or removed.

10. Is parking on the grass allowed?

No.  The only exception is when a vehicle is actively being washed.

11. Are address numbers required on your house if already displayed on curb?

Yes, address numbers must be on the structure and be visible from the street. If you have a rear entry way the numbers must be placed in the back in a conspicuous place so that they are visible from the alley or rear entrance.

12. Is a fence permit required when replacing or repairing a fence?

Yes. All new or replacement fences require a permit. For further information contact the Inspections Department at 972-721-2371.

13. When may garage sale or temporary signs be displayed in right of way?

From 12:01 a.m.  Thursday to 12:01 a.m. Monday, but not on telephone poles, street signs, trees, fences, on medians, state highways or access roads. 

14. Can I park a commercial vehicle at my house?

No. Oversized commercial vehicles such as a vehicle of 3 axles or more, a bus, truck tractor, tow trucks, cargo van or bobtail truck with a cargo space of more than 720 cubic feet, and commercial vehicles with a rated capacity in excess of one and one-half ton are not allowed in residential neighborhoods.

15. If a vehicle has an expired inspection or registration sticker is it considered a junk motor vehicle?

No. A Junk Motor Vehicle must be lacking a valid registration or inspection; and be either wrecked, dismantled or partially dismantled, or discarded; and has remained inoperable for more than 30 consecutive days.

16. What are the regulations for maintaining pools?

Pool water must clear and drain visible. Barrier around pool required. Pumps and filtering system must be functional. 

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Public Safety Wellness Unit (PSWU)

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1. What does the PSWU do?

The PSWU became an official unit on Oct. 1, 2021, under the Strategic Services division within the City Manager’s Office. The PSWU was established with the sole purpose of providing mental health services to the City of Irving’s first responders. 

2. Who has access to services offered by the PSWU?

The PSWU provides services to Irving’s first responders, their immediate families and retirees. 

3. Who is considered a first responder?

An emergency service provider as defined in Section 784.001 of the Texas Health and Safety Code, Government Code 607.001, and Texas Government Code 421.095 which includes peace officers, firefighters, dispatchers and detention officers in the City of Irving.

4. I am not defined as a first responder but am seeking assistance. Where might I go for resources?

Nonfirst responders can receive services such as Critical Incident Stress Management (CISM), debriefings, defusings, individual crisis interventions, crisis management briefings through peer support after a work-related or personal critical incident. Additionally, the City of Irving offers access to a variety of Employee Assistance Programs. Please contact Human Resources for more information. 

5. What services does the PSWU provide?

The PSWU offers short-term mental health services such as crisis counseling, grief counseling, Eye Movement Desensitization and Reprocessing (EMDR), biofeedback/neurofeedback, Yoga for First Responders (YFFR), case management, wellness check-ins, and family and retiree services. Additionally, the PSWU oversees and manages peer support services (critical incident stress management interventions) for Fire and Police. The PSWU clinicians provide a variety of trainings to foster resiliency, hope and optimism; minimize stigma; while also promoting the principles of psychological first aid which are safety, efficacy, calmness and connectedness.

6. Why are services geared towards first responders?

Although mental health treatments are available, first responders often do not access them, due to strong barriers such as lack of culturally competent clinicians, stigma and accessibility- or time-based burdens. Additionally, studies show that first responders are at higher risk to die by suicide than nonfirst responders (i.e., general population). \

“It is estimated that 30 percent of first responders develop behavioral health conditions including, but not limited to, depression and [PTSD], as compared with 20% in the general population. In a study about suicidality, firefighters were reported to have higher attempt and ideation rates than the general population. In law enforcement, the estimates suggest between 125 and 300 police officers commit suicide every year.” (https://www.psychiatrictimes.com/view/first-responders-and-mental-health-when-heroes-need-rescuing) 

The PSWU is the City of Irving’s response to address the crucial need for our first responders to receive timely and specialized mental health services in an environment that promotes safety to ensure longevity and quality of life.

7. What is Eye Movement Desensitization and Reprocessing (EMDR)?

EMDR therapy facilitates the accessing and processing of traumatic memories and other adverse life experiences to bring these to an adaptive resolution. When an individual undergoes EMDR, memories of a traumatic event are accessed in a specific way. It combines eye movements (there are other forms of bilateral stimulation such as left and right tapping) and guided instructions to help the person reprocess what they remember from the negative experience. In the reprocessing phase, the brain can “repair” the mental injury from that memory. The person will be able to remember the event and no longer feel like they are reliving it (e.g., PTSD), hence the related feelings become much more manageable. 

EMDR therapy has been extensively researched and practiced with high rates of success. It has been endorsed by the American Psychiatric Association (APA); the US Departments of Veterans Affairs and Defense; The World Health Organization; and the Substance Abuse and Mental Health Services Administration of the Dept. of HHS. EMDR is a psychotherapy treatment that was originally designed to alleviate the distress associated with traumatic memories (i.e., PTSD, depression, anxiety). https://www.emdr.com/what-is-emdr/

8. What is Yoga for First Responders (YFFR)?

Yoga for First Responders is an innovative program focused on improving not just mental health, but also physical health for first responders, as well as enhancing optimal levels of job performance from decision making to tactical skills. This program provides first responders traditional yoga training that is culturally informed and job specific for the purposes of effectively processing stress, building resilience, and enhancing performance.

9. What is biofeedback/neurofeedback?

Biofeedback is a technique used to learn to control some bodily functions, such as heart rate and respiration. During biofeedback, the individual is connected to electrical sensors that help them receive information about their body. Neurofeedback is a training method that helps the brain to self-regulate. Additionally, neurofeedback addresses the trauma resiliency directly at its source, the brain.

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Public Works

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1. What should I do if I have a corner visibility problem?

If you encounter an obstruction that blocks visibility at intersections or along city streets, call the City of Irving to investigate visibility problems at (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. The Public Works Traffic Division will determine if the obstruction can be trimmed or removed.

2. What is the procedure for graffiti removal?

The City of Irving will remove graffiti from public and private property free of charge once a resident gives notification of the problem and the owner of the building consents to it’s removal in writing.

To report graffiti on public or private property call (972) 721-2201. If you observe graffiti being placed on public or private property, call the Police Department at (972) 721-2518.

3. Who maintains public alleys?

The City of Irving maintains both improved and unimproved alleys. The property owner is responsible for the mowing of grass, trimming of tree limbs extending into the alley, and keeping the alley free of debris. For more information about alley maintenance, call the Public Works Streets Division (972) 721-2201.

4. How do I get my sidewalk repaired?

The City of Irving will replace sidewalks that were removed due to utility repair. The City of Irving will pay half of the cost to replace deteriorated or broken sidewalks. The other half must be paid by the property owner. To inquire about sidewalk replacement or to participate in the shared replacement program call (972) 721-2201.

5. What can I do if there are streetlight problems?

Streetlights are owned and maintained by Oncor. Residents should report outages directly to Oncor at (888) 313-4747 or by visiting the Oncor online reporting tool. Repairs normally are made by Oncor within 10 to 15 working days.

For more information, visit the Oncor website.

6. What should I do if I notice a need for street maintenance and repairs?

Residents can report potholes, street repairs, or other related problems to the City of Irving by calling Public Works Streets Division (972) 721-2201 during normal business hours. Emergency or hazardous conditions can be reported to police dispatch at (972) 721-2518 after business hours and on weekends.

7. Who maintains street signs and pavement markings?

The City of Irving maintains signs and pavements markings on all primary streets in Irving. The Public Works department is responsible for seeing that street name signs are located at every city-maintained intersection. If you have a question or comment about signs or pavement markings or want to report damaged or missing signs, call (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. After 5 p.m., call (972) 721-2661.

8. Does the city sweep the streets in Irving?

The City of Irving sweeps all streets with curbs once a month to keep roadways clean. Streets are swept on a rotational basis as weather permits.

9. How do I report a problem with traffic signals?

To report any signal malfunctions call (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. After 5 p.m. call (972) 721-2661.

10. Who takes care of trimming trees on public property?

The City of Irving trims tree limbs that extend over city streets on an as-needed basis. Dead trees or those that pose a hazard on city property are removed by street maintenance crews. Residents that are property owners are responsible for trimming shrubs and tree limbs that block sidewalks.

Inquiries regarding tree trimming should be directed to Public Works Streets Division at (972) 721-2201. To report an emergency such as street blockages due to fallen trees call (972) 721-2201 from 8 a.m. to 5 p.m., Monday through Friday. After hours and on weekends call police dispatch at (972) 721-2518.

11. How do I report a need for trimming trees near utility lines?

To prevent tree limbs from damaging or falling on electrical lines, the TXU will trim trees that are in close proximity to the lines. Call TXU at (972) 791-2888 to report any tree limbs that are growing too close to utility lines. To report a tree limb that has fallen on an electrical line, call (800) 333-2133.

12. Does Irving provide public transportation?

Public transportation is provided to Irving residents by Dallas Area Rapid Transit (DART). There are two transit centers in Irving.

The North Irving Transit Center is located at the corner of O'Connor Road and Spur 348. The South Irving Transit Center is located on Rock Island and O'Connor Road. DART also provides commuter rail service. The Trinity Express services Irving from the South Irving Transit center into Downtown Dallas at Union Station.

For complaints and or questions concerning trash and mowing at DART facilities, call DART directly at (214) 979-1111.

13. Does Dallas Area Rapid Transit (DART) offer car pool service?

Irving residents who "want to get to work without working to get there" are invited to call the Dallas Area Rapid Transit Rideshare at (214) 747-7433. DART provides car pool computer matching. To reduce congestion on crowded streets and save valuable energy, residents are urged to use the DART rideshare program.

14. Does DART offer service for the disabled?

Dallas Area Rapid Transit provides paratransit services for residents of Irving. The service is called HandiRides. For general information regarding paratransit, call HandiRides Paratransit at (214) 828-6800.

15. Where can I get a DART schedule?

Bus schedules and train schedules are available at the Civic Center Complex, 825 W. Irving Boulevard, the Irving Central Library,801 W. Irving Boulevard, and at the Transit Center.

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Rain Water Harvesting

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1. What Is Rainwater Harvesting?

Rainwater harvesting is the collecting and storing of rainwater. You can collect rainwater from a roof, which is the most common method, and store it in catchment tanks, such as rain barrels.

Saving water not only helps protect the environment, it saves you money and energy (decreased demand for treated tap water). Diverting water from storm drains also decreases the impact of runoff to streams. Therefore, a rain barrel is an easy way for you to have a consistent supply of clean, fresh water for outdoor use, FREE.

2. How much water will my roof produce?

Generally speaking each rainfall event that falls on a roof will likely produce far more volume than can be captured in a typical 55-gallon rain barrel (even a small amount of rain falling on a small roof will quickly fill a typical rain barrel). Most manufacturers provide ways to connect individual barrels in series to increase storage capacity. In addition, larger rain storage tanks are available for sale and can be considered based on your needs.

3. Where can I purchase a barrel to make a rainwater collection system?

Some manufacturers have an abundance of unwanted barrels that they would love to give away. Sometimes you may be able to find barrels on Craigslist. However, if you are purchasing or acquiring a “recycled” 55-gallon plastic barrel to modify into a rainwater harvesting collection unit, be sure the barrel is food grade. This means that the only material in the barrel was food and not chemical. It is preferred to find a barrel that has a removable lid, but this may be challenging. Even a barrel with a “bung” at the top can be converted in to a rainwater harvesting unit. Additionally, be sure the barrel is a dark color, such as blue, black or green. You can use an opaque-colored barrel, such as white, but it will require a little more attention to prevent algae from growing.

4. Where can I buy a ready-made rain barrel?

Ready-made rain barrels can be purchased from a number of companies, including hardware stores and garden supply stores. You can even order them online.

5. Can you collect rain water without gutters?

Yes. This can be more challenging in locating the collection unit, but can be done. In this situation, the barrel would be located in proximity to the roof line convergence (where two points of the roof come together) and the rain water usually runs off at a high rate. Another way, is to create or purchase a large “funnel” and place in the downspout hole.

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Residential Recycling

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1. Can we put plastic grocery bags, like those used at the checkout to sack our groceries, in our weekly blue recycling bag?

Solid Waste Services does not accept grocery bags in the blue bags for recycling. These shopping bags can be returned to most grocery stores and placed in a container usually located at the entrance of the store.

2. Can we put styrofoam in the blue bag?

No, styrofoam is not recyclable.

3. Can we put produce plastic bags, such as the ones found in a grocery store's produce department, in in our weekly blue bag?

Solid Waste Services does not accept produce, grocery or frozen food bags in the blue bags for recycling.

4. Is it OK to put food waste in the recycling blue bag, or should we wash plastic containers, such as yogurt containers, before putting them in the blue bag?

Food waste cannot be put in the blue bag. It would be preferable for certain containers to be rinsed of the food residue, such as yogurt, beans (because of the grease), mayonnaise or peanut butter. Small amounts of liquids remaining from sodas, water, juice, etc., are not a concern.

5. Can food-contaminated paper or styrofoam plates, napkins and paper towels be recycled?

None of these items are recyclable with Irving's blue bag program. The paperboard tube inside your paper towels can be recycled, however.

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Short-Term Rentals

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1. What is the purpose of short-term rental registration?

The purpose of requiring short-term rental (STR) registration is to ensure that STRs operate in a manner that maintains the quality of life in residential neighborhoods. By requiring STR property owners to register, the city will be aware of where STRs operate, have swift access to contact information for operators and ensure that STRs operate in a manner compliant with Irving’s codes and state law.

2. Download a PDF copy of all FAQs

Download here

3. What STR properties must be registered?

All single-family homes used as STRs must register.

4. If my STR is owned by more than one person/entity, do both need to register?

Yes, anyone with 50 percent or more ownership interest in a property used as a STR must provide their information as an additional owner on the STR registration form. No additional fee applies to add second owner information.

5. Why are multifamily properties not required to register?

The City of Irving already has a multifamily licensing and inspection program in place.

6. What is the fee for a STR registration?

The registration fee is $200 annually. This is in addition to the required Hotel Occupancy Tax.

7. What does the STR registration fee go toward?

The fee helps to cover the cost of administering the program, paying for staff, technology and supplies.

8. Can my registration application be denied?

Yes, STR registration can be denied if the required information and payment are not provided, or if the proposed short-term rental activity violates zoning, building or other laws.

9. How long does registration last?

For one year from the date of registration. STR property owners must register annually.

10. Am I eligible for a refund if I cease offering my property as a STR?

There are no registration fee refunds for STR properties.

11. Is a city inspection required for STRs?

No. Inspections are not required as part of this program.

12. What are the requirements of the STR to register?

• Register with the City of Irving as a Hotel Occupancy Tax (HOT) payer.
• Apply for the STR registration online.
• Pay the registration fee ($200 annually as set by ordinance).

13. What happens if I don't register my STR?

Failure to register a STR may result in a notice of violation by the City of Irving Code Enforcement Department, and citations may be issued if the property is not registered as required. Fines for failure to register a STR can be up to $500 a day.

14. How soon should I submit my application for registration and/or renewal?

Registration opens Aug. 1, 2022, and all STRs must be registered by Oct. 1, 2022. 

STR operators will receive a renewal notice 60 days before their registration expires, and registration must be renewed within one year of the original registration.

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Special Events

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1. How do I reserve a city facility or park?

To reserve a facility or hold an event at a city park, please call the Parks & Recreation Office at (972) 721-2501 or visit the reservations webpage for more information. Parks & Recreation Facility Reservations

2. How do I obtain a Special Event Permit?

For information about obtaining a special event permit, please contact Sgt. Vincent at (972) 721-2484 or download the permit application online.

Special Event Permit Application (PDF)

3. Can I reserved city-owned property that is not a designated park or recreational facility?

Residents can inquire about using city-owned property for an event or festival by contacting Walter Thomas with the Capital Improvements Program. He can be reached via phone: (972) 721-4677 or email: wthomas@cityofirving.org. Applicants will need to complete and submit the Temporary License and Access Agreement when requesting city-owned property that is not a designated park or recreational facility.

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Traffic and Transportation

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1. Does DART offer car pool service?

Irving residents who "want to get to work without working to get there" are invited to call the Dallas Area Rapid Transit (DART) Rideshare at (214) 747-7433. DART provides car pool computer matching. To reduce congestion on crowded streets and save valuable energy, residents are urged to use the DART Rideshare Program.

2. Does DART offer service for the disabled?

Dallas Area Rapid Transit (DART) provides paratransit services for residents of Irving. The service is called HandiRides. For general information regarding paratransit, call HandiRides Paratransit at (214) 828-6800.

3. Does Irving provide public transportation?

Public transportation is provided to Irving residents by Dallas Area Rapid Transit (DART). There are two transit centers in Irving. The North Irving Transit Center is located at the corner of O'Connor Road and Spur 348. The South Irving Transit Center is located on Rock Island and O'Connor Road. DART also provides commuter rail service. The Trinity Express services Irving from the South Irving Transit center into Downtown Dallas at Union Station. For complaints and or questions concerning trash and mowing at DART facilities, call DART directly at (214) 979-1111.

4. Does the city sweep the streets in Irving?

The City of Irving sweeps all streets with curbs once a month to keep roadways clean. Streets are swept on a rotational basis as weather permits.

5. What about a need for trimming trees near utility lines?

To prevent tree limbs from damaging or falling on electrical lines, the TXU will trim trees that are in close proximity to the lines. Call TXU at (972) 791-2888 to report any tree limbs that are growing too close to utility lines.

To report a tree limb that has fallen on an electrical line, call (888) 313-6862.

6. What if I have a corner visibility problem?

If you encounter an obstruction that blocks visibility at intersections or along city streets, call the City of Irving to investigate visibility problems at (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. The Public Works Traffic Division will determine if the obstruction can be trimmed or removed.

7. What if I notice a need for street maintenance and repairs?

Residents can report potholes, street repairs, or other related problems to the City of Irving by calling Public Works Streets Division at (972) 721-2201 during normal business hours. Emergency or hazardous conditions can be reported to police dispatch at (972) 721-2518 after business hours and on weekends.

8. What is the procedure for graffiti removal?

The City of Irving will remove graffiti from traffic control devices, public and private property free of charge. For graffiti removal from traffic control devices call Transportation at (972) 721-2646. For graffiti removal from public property call Streets at (972) 721-2201. For graffiti removal from private property call Code Enforcement at (972) 721-4829. If you observe graffiti being placed on traffic control devices, public or private property, call the Police Department at (972) 721-2518.

9. What if there are streetlight problems?

Street lights are owned and maintained by Oncor. Residents may report outages directly to Oncor at 1-888-313-4747, or visit the Oncor webpage. Residents also can contact the Transportation Department at (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. Repairs normally are made by Oncor within 10 to 15 working days.

10. What if there is a problem with traffic signals?

To report any signal malfunctions call (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. After 5 p.m. call (972) 721-2661.

11. Where can I get a DART schedule?

Bus schedules and train schedules are available at City Hall at 825 W. Irving Boulevard, the Irving Central Library at 801 W. Irving Boulevard, and at the DART Transit Center.

12. Who maintains public alleys?

The City of Irving maintains both improved and unimproved alleys. The property owner is responsible for the mowing of grass, trimming of tree limbs extending into the alley, and keeping the alley free of debris. For more information about alley maintenance, call the Public Works Streets Division at (972) 721-2201.

13. Who maintains street signs and pavement markings?

The City of Irving maintains signs and pavements markings on all primary streets in Irving. The Public Works Department is responsible for seeing that street name signs are located at every city-maintained intersection. If you have a question or comment about signs or pavement markings or want to report damaged or missing signs, call (972) 721-2646 from 8 a.m. to 5 p.m., Monday through Friday. After 5 p.m., call (972) 721-2661.

14. Who takes care of trimming trees on public property?

The City of Irving trims tree limbs that extend over city streets on an as needed basis. Dead trees or those that pose a hazard on city property are removed by Street Maintenance crews. Residents that are property owners are responsible for trimming shrubs and tree limbs that block sidewalks.

Inquiries regarding tree trimming should be directed to Public Works Streets Division at (972) 721-2201. To report an emergency such as street blockages due to fallen trees call (972) 721-2201 from 8 a.m. to 5 p.m., Monday through Friday. After hours and on weekends, call police dispatch at (972) 721-2518.

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Utility Billing and Payments

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1. I never received my water bill. Can you send me another bill?

We are happy to send a duplicate bill, for a fee of $2.25; however, customers can now access, print and / or review the previous 12 months Municipal Utility Statements by signing in through the payment portal here. If you still would like staff to provide you with the statement, call Customer Service at (972) 721-2411.

2. Can you explain the details on my bill, what are all these charges for?

With the goal of achieving greater accountability through transparency, the City of Irving has embarked on a mission to empower citizens to track their dollars at work. This breakdown of your statement provides details about how and where city funds are spent. The details of your statement are as follows: 

• Water Service Charge: This charge is a base charge set on meter size and includes the first 3,000 gallons of water usage on the meter each month. 
• Regulatory Fee: This fee is based on charges that are incurred from Texas Commission on Environmental Quality (TCEQ) and must be paid by all rate payers in the City of Irving on a per meter basis. 
• Water Usage: This charge is calculated and bill based on water consumption over the base “Water Service Charge.” These are structured in an inverted rate and based on usage tiers. These tiers are as follows: 
  • 4,000 to 10,000 gallons are billed at $4.72 per thousand
  • 11,000 to 20,000 gallons are billed at $5.09 per thousand
  • Any consumption 21,000 gallons and over are billed at (October through May) $5.44 per thousand and (June through September) $5.98 per thousand. 
• Purchase and Treatment: This fee is based on a percentage of the total budget the City of Irving allocates to water purchased and treated by the City of Dallas. 
• Sewer: This charge is based on a winter month’s average (January, February, and March) and is calculated using the water usages for the given months. This is charged starting April of the given year and recalculates each year based on the usages for the above mentioned months. 
• Sewer Treatment: This fee is based on a percentage of the total budget the City of Irving allocates for wastewater treatment from Trinity River Authority (TRA). 
• Sanitation: This charge is for garbage pick-up services and is based on overall budget needs by the Sanitation Department. This is also the only Taxable item on the Municipal Services Bill. 
• Sales Tax: This charge is based on sales tax for the sanitation charge (see above) and is calculated based on City of Irving sales tax requirements. 
• EMS Fee (October 2009): This fee supplements all emergency medical service operations and equipment costs and is based on budgetary needs for Ambulatory services. These fees are charged to all account holders in the city. 
• Drainage: This fee is assessed on all property in the City of Irving and funds storm water drainage issues (Creek blockages, drainage culvert issues, etc.) in the city. The fee is calculated based on non- impervious surface area on the property.
• Utility Franchise Fee: This fee is 2 percent of the water, sewer and sanitation charge on your monthly bill and funds public safety activities within the City of Irving. 
• Surcharge: This charge is assessed to an account that discharges a higher than normal (over strength) sewer discharge into the City of Irving sewerage system. This is calculated based on a formula as outlined in the Book of Ordinances Chapter 52 subsection 4 and fees are mandated by TRA. 

Charges listed above are referring to the current ordinance as of Oct. 1, 2019 and are subject to change at anytime with council approval.

3. I know I used less water this month but the usage is still high. Why?

The City of Irving bills your water usage in "arrears."  This means that a customer must use water before the city bills you for it. By the time a customer receives a statement from the city, usage is approximately three weeks into the next billing period.  

The city also strives to keep service periods between 28 to 34 days (since there are months short of 31 days). Pay close attention to the service period dates listed on the statement and ask...  

• Did I have my sprinklers on during this period (maybe adjusting the timers)?
• Did I have added guests during the period for the holidays?
• Did I put in new sod, seed or landscaping that required additional watering?
• How often did I have to "top-off" our pool this period?  

You may also need to refer to the same time last year for the consumption used during that period. 

If you still believe there may be an issue we are here to help. Call the Customer Service Department for help at (972) 721-2411 or email customer-service@cityofirving.org  

4. Why is my water bill so high?

Leaking or constantly running toilets are the most common cause of high water bills, even though they are not always the easiest to find. The best way to check for a leak in the toilet is to add a couple of drops of food coloring to the water in the back tank portion of the toilet. Wait 15 to 20 minutes without flushing the toilet, check the water in the bowl area.  If the water in the bowl has changed color, then there is evidence that your toilet needs repair.  This also may require several test to discover the leak.

Other possible explanations:

• A change in the number of people in the household.
• New appliances such as a dishwasher, hot water tank, heating system or lawn sprinklers.
• Result of higher seasonal demands, such as filling pools, watering lawns or other outdoor activities.
• It could be the result of a "catch-up" bill. If the meter was misread or estimated on the previous bill, it could result in higher usage and charge when an accurate or actual reading was obtained.

If you find that no toilets, sinks, water heaters, ice makers, faucets or outside connections are leaking, you may wish for someone from the utilities department to check the meter. The Water Utilities Department will not be able to investigate private property. City staff will simply inspect to see if the meter is indicating water flow when the household is not using water to determine if there is another issue.

5. Why is my bill higher than my neighbor's?

Many times neighbors like to compare water bill dollar amounts. However, this comparison does not accurately reflect what may be occurring in any single household. Water usage habits vary greatly from the number of people in a household to how often hands are washed to how long people shower. Other factors could include what types of toilet(s) are installed, the size of the washing machine, how often dishes are washed, if more baths are taken than showers, if a sprinkler system is installed and how often it is used, or even if the property has a pool and how often it is filled.  

Because of the different variables that could contribute to the amount of water used, the most accurate way to compare the usage would be to go back to a year ago and compare usage during that time. This allows for a more accurate comparison.

6. How is the (residential) sewer bill calculated?

Due to the fact that it is not cost-efficient to meter wastewater use, the City of Irving uses an averaging technique to bill for wastewater services. Water consumption is averaged in winter months (January, February, and March as reflected in the bills received by customers for the months of February, March, and April). This average is then applied to the wastewater rates.

This is considered to be the best time to measure wastewater, as most customers irrigate less in these months and most water consumption is sent to the wastewater collection system after use. For example, if the water usage for January, February, and March is, respectively:

• 8,000 gallons
• 11,000 gallons
• 11,000 gallons
• Total: 30,000 gallons / 3 months = 10,000 gallons

In this case, the wastewater billed for the next year from May through April would be based on 10,000 gallons per month.

If a customer has not had sufficient time in the residence to establish a winter month's average, that customer’s sewer charge will be 80 percent of their water consumption until such an average is established.

7. I've just received notification that my landlord has not been paying the utility bills. What can I do?

While we cannot provide you with legal advice, the Texas Property Code respective to this subject is as follows:

Texas Property Code § 92.301. Landlord Liability to Tenant for Utility Cutoff (a) A landlord who has expressly or impliedly agreed in the lease to furnish and pay for water, gas, or electric service to the tenant's dwelling is liable to the tenant if the utility company has cut off utility service to the tenant's dwelling or has given written notice to the tenant that such utility service is about to be cut off because of the landlord's nonpayment of the utility bill. (b) If a landlord is liable to the tenant under Subsection (a) of this section, the tenant may: (1) pay the utility company money to reconnect or avert the cutoff of utilities according to this section; (2) terminate the lease if the termination notice is in writing and move-out is to be within 30 days from the date the tenant has notice from the utility company of a future cutoff or notice of an actual cutoff, whichever is sooner; (3) deduct from the tenant's rent, without necessity of judicial action, the amounts paid to the utility company to reconnect or avert a cutoff; (4) if the lease is terminated by the tenant, deduct the tenant's security deposit from the tenant's rent without necessity of lawsuit or obtain a refund of the tenant's security deposit pursuant to law; (5) if the lease is terminated by the tenant, recover a pro rata refund of any advance rentals paid from the date of termination or the date the tenant moves out, whichever is later; (6) recover actual damages, including but not limited to moving costs, utility connection fees, storage fees, and lost wages from work; and (7) recover court costs and attorney's fees, excluding any attorney's fees for a cause of action for damages relating to a personal injury. (c) When deducting for the tenant's payment of the landlord's utility bill under this section, the tenant shall submit to the landlord a copy of a receipt from the utility company which evidences the amount of payment made by the tenant to reconnect or avert cutoff of utilities. (d) The tenant remedies under this section are effective on the date the tenant has notice from the utility company of a future cutoff or notice of an actual cutoff, whichever is sooner. However, the tenant's remedies under this section shall cease if: (1) the landlord provides the tenant with written evidence from the utility that all delinquent sums due the utility have been paid in full; and (2) at the time the tenant receives such evidence, the tenant has not yet terminated the lease or filed suit under this section.

8. Why do I have to come to City Hall in order to have my water service started?

To protect customer identity, all new services must be requested in person. The applicant is required to present a government issued photo ID and may also be asked to provide proof of residency at the service location. In order to receive services the same day, please complete this application process by 2 p.m.

9. Why does my payment take two bank business days to credit to my account?

When most banks electronically transfer money with another bank, the money goes through a secure network called the Automated Clearing House (ACH) system.

Basically, they pull their customers' transfer requests together each bank business day and send them off to the ACH. That system then pulls together all the files they receive from thousands of banks each bank business day and routes the transfers to the appropriate receiving bank. All of this generally takes two bank business days. Add an extra day for federal holidays.

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Wastewater, Running Hydrants, and Water Taste

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1. What is wastewater and why do I pay for it?

Wastewater (sewer) is the used water that goes down the drains and into the wastewater collection system. Its source can be residential, commercial, or industrial. The sewer charge on your utility bill pays for the costs associated with functioning the wastewater collection system as well as transportation and treatment of the wastewater to be returned to the Trinity River.

2. Why do I sometimes see fire hydrants running when there is no fire?

Flushing, which is the practice of running water through the distribution system using fire hydrants, is done for several reasons. Often after a water main repair, hydrants are temporarily left open to relieve excessive water pressure. Sometimes hydrants are opened to help clean out the distribution system for discoloration or odor issues, or to remove air from the line.

3. My tap water sometimes has an earthy or musty taste and scent in the late summer. What causes this?

This is caused by an algae bloom at the water sources, Lake Chapman and Lake Lewisville. Most Texas lakes experience what is referred to as a “blue-green algae bloom” in late summers and, in rare occurrences, during exceptionally warm winters. The algae are removed during treatment, but the scent and taste issues still occur.

The treatment process aids with these issues, but no process has been developed anywhere to completely eliminate them. However, please note that these issues are not harmful to your health and that fire hydrant flushing does not relieve this problem. As algae levels normalize, so will the scent and taste of the water.

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Water Source

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1. Where does Irving get its water?

The City of Irving owns part of the water rights to Jim Chapman Lake, close to Sulphur Springs to the east. Irving’s portion is pumped from Lake Chapman, through a booster pump station, to Lake Lewisville. Irving has an agreement with the City of Dallas to store and treat water from Lake Chapman for us to provide to our customers, supplemented by treated water purchased from the City of Dallas from their water sources.

2. How safe is Irving’s drinking water?

Every year, the Environmental Compliance Division of Public Works publishes a Water Quality Report that describes the chemistry of Irving’s water. The Texas Commission on Environmental Quality (TCEQ) rated Irving’s water as “superior,” meaning it exceeds chemical and taste standards set by the State of Texas.

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Water Utilities

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1. How do I know if my bill matches my meter reading?

The City of Irving bills customers for each 1,000 gallons of water used. When viewing your meter, look at the part of the register (resembles a clock) which has rotating numbers. Each customer is billed according to the amount found on the white background with black numbers (left side). Write this number down and compare it with your bill. Contact the Customer Service Division at (972) 721-2411 for more information or view the rates and service fees page.

2. Will it affect my bill if city crews were working on a water line repair on my street?

If a repair is made on the water main or service line prior to the meter then there is no impact on customer usage. Water must pass through the meter before it will register and be billed.

3. Why do I have milky colored water coming out of my faucet?

This is caused by air being introduced into the system through pumping or a recent repair. If you fill a container and it looks white, let it settle for a while and it will clear up as the bubbles rise. The water is safe to use and will return to normal over a short period of time.

If this condition is noted, contact the City of Irving Water Utilities Department and a technician will flush the area surrounding your residence or business.

4. My water was off due to a water main break or private repair. Now I hear noise in my water line and air is coming from my faucet after I turn the water on. What should I do?

Sometimes air enters the water line when a repair is made. If you have air in your water line, turn on all faucets inside and let the water run for at least five minutes. Flushing toilets while the water is on will also help push the air out of the line.

5. Why do I have low pressure in my house?

Experiencing low pressure in just one location within your home indicates a restriction at that particular water outlet. This is generally caused by the screen becoming blocked with the natural minerals found in the water. Removing, cleaning, and or replacing the screen should alleviate the problem.

Some older homes may still have corroded galvanized pipes (smaller opening), which over time will cause a reduction of flow and pressure. If there is low pressure throughout the residence, contact the Water Utilities Department to have pressure and flow tests completed at the meter location by a technician.

6. I have had a new meter installed, and my bill has increased. Can I have my meter tested?

The City of Irving Water Utilities Department replaces water meters after a specific amount of time and use as part of the meter replacement program. Every meter becomes worn and fails to keep an accurate measure of water used over time. When a new meter is installed, it will register water passing through it more accurately. The city can test the new meter; however, there is a fee. A meter test can be requested through the Customer Service Division at (972) 721-2411.

7. Why am I always encouraged to conserve water when Water Utilities uses up water flushing fire hydrants?

State and federal governing agencies require the city to flush all dead end water main lines monthly. This is to maintain good water quality. Water Utilities also flushes fire hydrants that are not on a dead end water main. Flushing a fire hydrant circulates the water and brings fresh water to neighborhoods. This flushing ensures that a superior quality of water arrives at each house and business.

8. Who is responsible for painting the fire hydrants?

The City of Irving currently employs a contractor to paint public fire hydrants. The four-year contract divides public fire hydrants into four sections. One section is painted each year on a four-year rotating cycle. Private fire hydrant maintenance is the responsibility of the owner of each fire hydrant.

9. The city made a repair in front of my house and left a pile of dirt behind. When will it be cleaned up?

Most job sites are restored within seven to 10 business days. Occasionally, this time frame is extended, depending on the workload.

10. The city made a repair at my house and the concrete sidewalk (or street, or driveway) was removed. When will this be fixed?

The Streets Services Division takes care of concrete replacement for Water Utilities. Streets Services usually waits six to 10 weeks for the excavated area to settle before pouring new concrete. Contact Streets Services for further information at (972) 721-2201.

11. The city made a repair on my grass / landscaping / irrigation system. When will it be cleaned?

When construction or repair work affects privately owned turf or irrigation systems, it is a work practice of Water Utilities to restore the affected area. In such cases, the property will be restored to a condition as similar to the original condition as possible.

Grass is replaced only after all clean-up and follow-up work has been completed. This includes the replacement of concrete and any other repair required. Since grass is a seasonal commodity, in winter months it is prudent to wait for the growing season to come before grass is planted. When the grass is planted, city employees water it once and then it is the homeowner’s responsibility to keep it watered properly until it begins growing.

Private landscaping in a city easement is typically replaced as a courtesy to the citizens. Landscaping is done as needed. While trees removed from the easement are generally not replaced, other landscaping may be replaced. Water Utilities personnel may be involved with replacement work or the city’s landscape contractor may be assigned to complete the work.

Irrigation repairs are usually completed by the on-site maintenance / repair crew. In most instances, city personnel find it helpful to meet with the homeowner to determine where any damage is and to make sure repairs are done properly. When problems arise outside the scope of work handled by city staff, Water Utilities contacts an irrigation company that is on contract to make repairs at no cost to the homeowner.

12. When do I need to move my car if there is a problem with a pipe under my driveway that needs to be fixed?

Every effort will be made to notify residents of work being done so that major inconveniences can be avoided.

13. There was a water break and the water was shut off in my area. Why wasn't I notified?

The city typically leaves the break running and notifies residents and businesses that will be affected. At times, the break is causing damage to property or other utilities, so it has to be shut off prior to notifying all affected parties.

14. What should I do if my water is off and needs to be turned back on?

Water Utilities staff is not authorized to turn on water after cut-off for nonpayment, nor to set up new service. This will need to be taken care of through the Customer Service Division during regular business hours. Call (972) 721-2411 for more information.

15. How long will it take to clean the sewer line with the big trucks?

Normally, it takes from 45 minutes to two hours for this preventive maintenance. However, all jobs are different. If the job is a stoppage, it sometimes takes several hours and requires the main to be dug up and repaired. Usually, the time required is less than two hours. View photos of the trucks used.

16. The plumber said the stoppage is on the city side. Will the city fix it?

Yes, the city will fix the problem if you have a receipt or other acceptable proof that you had a plumber out to work on your line. The city will first check to make sure the plumber was correct. If the problem is the responsibility of the city, it will be fixed.

17. Some drains and toilets work and others do not, what should I do?

If a toilet works, but you cannot take a shower because the water does not drain or if the washing machine will not drain and the toilet and sink work properly, the problem is most likely under the residence or business and a professional will need to be called.

18. I have sewage backing up in my house. What should I do?

If you have sewage backing up into your house, call Water Utilities Department and we will send a crew out. This is not the same as flushing the toilet and having it overflow.

Sewage backing up into your house means just that. You are not running water, washing clothes, or flushing a toilet yet sewage is coming into your house through the drains. In this situation, city staff will evaluate the problem and determine how it should be resolved.

19. Is water with chlorine in it safe to drink?

Yes, many tests have shown that the amount of chlorine found in treated water is safe to drink, although some people object to the taste.

20. How hard is Irving's water?

Irving water is surface water and it is moderately hard. The hardness represents the total concentration of calcium and magnesium ions, reported as calcium carbonate. The average hardness for the City of Irving is 135 milligrams/L or 7.89 grains.

21. Is the fluoride in my drinking water safe?

Irving’s water abides by the recommended best practices endorsed by various U.S. public health organizations, including the U.S. Department of Health and Human Services. It has concluded that fluoride in water helps prevent tooth decay, improves oral health and helps maintain bone structure.

In addition, the fluoride concentration in Irving’s water is slightly below the recommended level of 0.7 parts per million (ppm) endorsed by the U.S. Public Health Services and is well below the U.S. Environmental Protection Agency's maximum level of 4.0 ppm. Community water fluoridation is recommended by nearly all public health, medical and dental organizations including the American Dental Association, American Academy of Pediatrics, U.S. Public Health Service and the World Health Organization.

The Texas Department of State Health Services suggests the following websites for information about community water fluoridation:

American Dental Association: ada.org/fluoride

Campaign for Dental Health: ilikemyteeth.org/

Texas Fluoridation Program: dshs.state.tx.us/epitox/fluoride.shtm

22. Is it okay to use hot water from the tap for cooking?

No, use cold water. Hot water is more likely to contain rust, copper and/or lead from your household plumbing and water heater because these contaminants generally dissolve into hot water from the plumbing more easily than into cold water. Do not use hot water from the tap to make baby formula.