Why do I have to come to City Hall in order to have my water service started?
To protect customer identity, all new services must be requested in person. The applicant is required to present a government issued photo ID and may also be asked to provide proof of residency at the service location. In order to receive services the same day, please complete this application process by 2 p.m.

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1. I never received my water bill. Can you send me another bill?
2. Can you explain the details on my bill, what are all these charges for?
3. I know I used less water this month but the usage is still high. Why?
4. Why is my water bill so high?
5. Why is my bill higher than my neighbor's?
6. How is the (residential) sewer bill calculated?
7. I've just received notification that my landlord has not been paying the utility bills. What can I do?
8. Why do I have to come to City Hall in order to have my water service started?
9. Why does my payment take two bank business days to credit to my account?