Show All Answers

1. What should I do if sewerage is backing up?

Locate the sewer cleanout outside your house, remove the cap, and immediately call Water Utilities at (972) 721-2261. The sewer cleanout is usually capped with a white, square, plastic piece about 4 inches above the ground. The exact location varies from home to home, or could be hidden or buried by a previous owner. As the property owner, it is your responsibility to maintain the cleanout.

A crew will be dispatched to determine if the blockage is the city’s responsibility or if you will need to call a plumber.

2. Will the City of Irving repair leaks inside my home?

No. The City of Irving will repair leaks up to the water meter. All pipelines and devices on the customer’s side of the meter are the responsibility of the customer.

3. Who do I call about low water pressure to my home?

Call Water Utilities at (972) 721-2261 and if necessary, a crew will be dispatched to investigate.

4. Can the City of Irving recommend a good plumber?

Unfortunately, no. We encourage you to seek recommendations from relatives, friends, and neighbors or research online reviews of local plumbers.