No, the City of Irving does not have any jurisdiction over cable providers. You will need to contact the Public Utility Commission at puc.texas.gov.
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Yes, the Communications Department will provide dubs to people who would like a copy of a particular program. The dubs are $15 plus tax each. The dubbing is usually completed within 10–15 working days (longer for archived programs). For additional information, contact us at (972) 721-2468 between the hours of 8 a.m. to 12 p.m.
Contact Spectrum at (972) 742-5892 or Frontier at 1(888) 481-0526.
Call Spectrum at (972) 742-5892 or Frontier at 1(800) 921-8101 if you have problems with cable.