How does 911 work in the Metroplex?
  • Every city is different in how they are organized
  • In Irving, the 911 call goes to the Police Department. If it is a Fire / Medical call, it will be transferred to the Fire Department.
  • Other cities handle all calls - police, fire, and ambulance and even handle calls from other jurisdictions.

Show All Answers

1. Can I call 911 for non-emergency purposes?
2. What are some examples of appropriate times to call 911?
3. What is the most important thing I need to know when calling 911?
4. Can I text 911?
5. What if I speak another language?
6. How does 911 work in the Metroplex?
7. What should I do if no one is answering and I receive a busy signal or message?
8. What should I do If I have to hang up?
9. What can I expect to happen in the call with the dispatcher?
10. What should I teach my children about 911?
11. Can I see or speak with the officer who responds to my call?
12. Can old, uninitialized (non-service) cell phones dial 911?
13. How does 911 Work?