Can old, uninitialized (non-service) cell phones dial 911?
Yes. Be careful with old cell phones that do not have a cell service provider.
  • Almost 18% of our wireless 911 calls are coming from old cell phones or uninitialized (non-service) cell phones.
  • If you hang up with one of these phones we cannot call you back.
  • Take the battery out of old cell phones before giving them to children to play with. These phones can still dial 911.

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1. Can I call 911 for non-emergency purposes?
2. What are some examples of appropriate times to call 911?
3. What is the most important thing I need to know when calling 911?
4. Can I text 911?
5. What if I speak another language?
6. How does 911 work in the Metroplex?
7. What should I do if no one is answering and I receive a busy signal or message?
8. What should I do If I have to hang up?
9. What can I expect to happen in the call with the dispatcher?
10. What should I teach my children about 911?
11. Can I see or speak with the officer who responds to my call?
12. Can old, uninitialized (non-service) cell phones dial 911?
13. How does 911 Work?