How does 911 Work?
  • When a call from a land line at a residence or business is received, the dispatcher will receive the exact address of the caller.
  • When a call is received from a cell phone, the dispatcher will receive an approximate location of the call.
  • Sometimes cell phone calls "bounce" to the next tower and are received at the wrong 911 center. When this happens, the dispatcher determines which city should have received the call and will transfer the caller to the correct location.
  • When a call from a internet or cable phone is received, the dispatcher will receive the address that the customer listed when initially obtaining the service. Always update your registration information if you move.

Show All Answers

1. Can I call 911 for non-emergency purposes?
2. What are some examples of appropriate times to call 911?
3. What is the most important thing I need to know when calling 911?
4. Can I text 911?
5. What if I speak another language?
6. How does 911 work in the Metroplex?
7. What should I do if no one is answering and I receive a busy signal or message?
8. What should I do If I have to hang up?
9. What can I expect to happen in the call with the dispatcher?
10. What should I teach my children about 911?
11. Can I see or speak with the officer who responds to my call?
12. Can old, uninitialized (non-service) cell phones dial 911?
13. How does 911 Work?