How do I know my information is secure?
Paymentus, the City of Irving online utility payment processor, maintains strict controls throughout its infrastructure, application, people and processes that provides a secure and safe environment for processing payments. All data is protected with SSL (Secure Socket Layer) encryption, and Paymentus follows all security measures required through PCI-DSS Compliance (Level 1).

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1. Is there a City of Irving convenience fee?
2. What type of payments are accepted at the City of Irving payment website?
3. Can I just make my payment without establishing a username / password?
4. How will my transaction be confirmed?
5. When is my payment credited to my account?
6. Can I view my Municipal Services statement online?
7. Is there a minimum / maximum amount that can be charged to my credit card?
8. How do I know my information is secure?
9. How will the payment be displayed on my card / bank statement?
10. I don’t own a computer. Can I pay online?