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1. How often are apartments in Irving inspected?

They are inspected at least once per year depending on the Risk Rating. Level 3 properties are inspected at least twice per year.

2. How often can I have a garage sale at my apartment complex?

You are limited to two sales per calendar year for the entire complex and the manager needs to apply for the permit at the City of Irving website.

3. What do I do if I have maintenance issues with my unit?

First you must give notice to your manager in writing and keep a signed copy or send certified mail. If the issue is not resolved in a reasonable amount of time contact the Code Enforcement complaint line at (972) 721-4929.

4. What do I do if I have a problem with my lease or utilities charges by my apartment complex?

You can contact the Texas Tenant’s Union at (214) 823-2733 or the Housing Crisis Center at (214) 828-9623 to obtain legal advice for these civil issues. The City of Irving cannot help you with civil issues.

5. My vehicle was involved in an accident and does not run. Can I store it in the apartment complex parking lot until the insurance claim is settled?

No, wrecked and inoperable vehicles are not allowed in to be stored in the parking lot for more than two consecutive days. They must be stored in an enclosed structure.

6. What items are allowed to be stored on the balcony/patio of my apartment?

Items designed for outdoor use like patio furniture, grills, and toys may be stored outside. All other items such as indoor furniture, boxes, tires, and items not designed for outdoor use, must be stored in an enclosed structure.

7. What is the process when a property changes names, managers, or owners?

When this occurs please contact your inspector.

For Management change:

• Complete a new Multifamily Application and deliver to the Code Enforcement Department within 7 days.

For Name change:

• Apply for a new Certificate of Occupancy under the new name through the Inspections Dept.
• Apply for Sign permits through the Inspections Dept.
• Complete a new Multifamily Application and deliver to the Code Enforcement Department.
• Provide Code Enforcement Department with a copy of the DBA Certificate filed at Dallas County. Incorporated businesses must go through the Secretary of State. See link. Dallas County Clerk’s Office

For Owner change:

• Apply for a new Certificate of Occupancy under the new owner’s name.
• Complete a new Multifamily Application and deliver to the Code Enforcement Department within 7 days.

8. What do I do if I have an infestation issue in my unit?

First you must give notice to your manager in writing and keep a signed copy or send certified mail. If you have a bed bug addendum, follow the steps in your addendum to get issue resolved.

If the issue is not resolved in a reasonable amount of time contact the Code Enforcement complaint line at (972) 721-4929.

9. What if there is mold in my unit?

Check your lease and lease addendums for required forms for reporting mold issues to get the issue resolved. Mold is a civil issue between you and the property owner/management. The City of Irving does not work mold complaints; however, we can conduct an inspection to determine if mold is caused by a code violation after you have properly notified your property management. Contact the Code Enforcement complaint line at (972) 721-4929.