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We are happy to send a duplicate bill, for a fee of $2.25, however, you can now access, print and / or review the previous 12 months Municipal Utility Statements by signing in through our payment portal here. If you still would like staff to provide you with the statement please call Customer Service at (972) 721-2411.
Water Service Charge: This charge is a base charge set on meter size and includes the first 3,000 gallons of water usage on the meter each month.
Regulatory Fee: This fee is based on charges that are incurred from TCEQ (Texas Commission on Environmental Quality) and must be paid by all rate payers in the City of Irving on a per meter basis.
Water Usage: This charge is calculated and bill based on water consumption over the base “Water Service Charge”. These are structured in an inverted rate and based on usage tiers. These tiers are as follows: 4,000 to 10,000 gallons are billed at $3.73 per thousand, 11,000 to 20,000 gallons are billed at $3.95 per thousand and any consumption 21,000 gallons and over are billed at (October through May) $4.13 per thousand and (June through September) $4.37 per thousand.
Purchase and Treatment: This fee is based on a percentage of the total budget the City of Irving allocates to water purchased and treated by the City of Dallas.
Sewer: This charge is based on a winter month’s average (January, February, and March) and is calculated using the water usages for the given months. This is charged starting April of the given year and recalculates each year based on the usages for the above mentioned months.
Sewer Treatment: This fee is based on a percentage of the total budget the City of Irving allocates for wastewater treatment from Trinity River Authority.
Sanitation: This charge is for garbage pick-up services and is based on overall budget needs by the Sanitation Department. This is also the only Taxable item on the Municipal Services Bill.
Energy Charge (September 2008): This charge is assessed on all solid waste pick-up customers to offset fuel costs incurred with the solid waste service’s vehicles.
Sales Tax: This charge is based on sales tax for the sanitation charge (see above) and is calculated based on City of Irving sales tax requirements.
EMS Fee (October 2009): This fee supplements all emergency medical service operations and equipment costs and is based on budgetary needs for Ambulatory services. These fees are charged to all account holders in the city.
Drainage: This fee is assessed on all property in the City of Irving and funds storm water drainage issues (Creek blockages, drainage culvert issues, etc.) in the city. The fee is calculated based on non- impervious surface area on the property.
Utility Franchise Fee: This fee is 2% of the water, sewer and sanitation charge on your monthly bill and funds public safety activities within the City of Irving.
Surcharge: This charge is assessed to an account that discharges a higher than normal (over strength) sewer discharge into the City of Irving sewerage system. This is calculated based on a formula as outlined in the Book of Ordinances Chapter 52 subsection 4 and fees are mandated by TRA.
Charges listed above are referring to the current Ordinance as of 9/1/2014 and is subject to change at anytime with Council approval.
The City of Irving bills your water usage in "arrears". This means that you have to use water before we can bill you for it so by the time you receive a statement from the city you are approximately three weeks into the next billing period. We also strive to keep your service periods between 28 to 34 days (since there are months short of 31 days). Pay close attention to the service period dates listed on the statement and ask.... Did I have my sprinklers on during this period (maybe adjusting the timers)?, Did I have added guests during the period for the holidays?, Did I put in new sod, seed, or landscaping that required additional watering?, How often did I have to "top-off" our pool this period? You may also need to refer to the same time last year for the consumption used during that period. We are creatures of habit in our watering and many times may have used the same amount of water in comparison. If you still believe there may be an issue we are here to help. Call one of our friendly customer service representatives for help at (972) 721-2411 or contact us via email at [email protected]
Running toilets are the most common cause of high water bills, even though they are not always the easiest to find. The best way to check for a leak in the toilet is to add a couple of drops of food coloring to the water in the back tank portion of the toilet. Wait 15 - 20 minutes without flushing the toilet, check the water in the bowl area. If the water in the bowl has changed color, then there is evidence that your toilet needs repair. This also may require several times testing to discover the leak.
Other possible explanations:
If you find that none of your toilets, sinks, water heater,ice maker, faucets, or outside connections are leaking, you may wish for someone from the utilities department to check the meter. We will not be able to do investigations on private property and will simply inspect to see if the meter is indicating water flow when you are not using water to determine if there may be some other issue.
Many times neighbors like to compare water bill dollar amounts. However, this comparison does not accurately reflect what may be occurring in your household. Water usage habits vary greatly from the number of people in your household to how often hands are washed to how long you shower. Other factors could include what types of toilet(s) you have, the size of your washing machine, how often you wash dishes, if you bathe rather than shower, if you have a sprinkler system and how often you water, or even if you have a pool and how often it is filled. Because of the different variables that could contribute to the amount of water used, the most accurate way to compare the usage would be to go back to a year ago and compare your usage during that time. This allows for a more accurate comparison.
Texas Property Code § 92.301. Landlord Liability to Tenant for Utility Cutoff
(a) A landlord who has expressly or impliedly agreed in the lease to furnish and pay for water, gas, or electric service to the tenant's dwelling is liable to the tenant if the utility company has cut off utility service to the tenant's dwelling or has given written notice to the tenant that such utility service is about to be cut off because of the landlord's nonpayment of the utility bill.
(b) If a landlord is liable to the tenant under Subsection (a) of this section, the tenant may:(1) pay the utility company money to reconnect or avert the cutoff of utilities according to this section;
(2) terminate the lease if the termination notice is in writing and move-out is to be within 30 days from the date the tenant has notice from the utility company of a future cutoff or notice of an actual cutoff, whichever is sooner;
(3) deduct from the tenant's rent, without necessity of judicial action, the amounts paid to the utility company to reconnect or avert a cutoff;
(4) if the lease is terminated by the tenant, deduct the tenant's security deposit from the tenant's rent without necessity of lawsuit or obtain a refund of the tenant's security deposit pursuant to law;
(5) if the lease is terminated by the tenant, recover a pro rata refund of any advance rentals paid from the date of termination or the date the tenant moves out, whichever is later;
(6) recover actual damages, including but not limited to moving costs, utility connection fees, storage fees, and lost wages from work; and
(7) recover court costs and attorney's fees, excluding any attorney's fees for a cause of action for damages relating to a personal injury.
(c) When deducting for the tenant's payment of the landlord's utility bill under this section, the tenant shall submit to the landlord a copy of a receipt from the utility company which evidences the amount of payment made by the tenant to reconnect or avert cutoff of utilities.
(d) The tenant remedies under this section are effective on the date the tenant has notice from the utility company of a future cutoff or notice of an actual cutoff, whichever is sooner. However, the tenant's remedies under this section shall cease if:(1) the landlord provides the tenant with written evidence from the utility that all delinquent sums due the utility have been paid in full; and
(2) at the time the tenant receives such evidence, the tenant has not yet terminated the lease or filed suit under this section.