FAQs • Irving, TX • CivicEngage

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Who do I contact if I have problems with my cable service?: Call Spectrum at (972) 742-5892 or Frontier (Formerly Verizon FIOS) at 1(800) 921-8101 if you have problems with cable.

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ICTN

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1. Can I get a copy of the programs produced by the Irving Community Television Network (ICTN)?: Yes, the Communications Department will provide dubs to people who would like a copy of a particular program. The dubs are $15 plus tax each, and you are required to provide your own blank DVD-R. The dubbing is usually completed within 10–15 working days once the tape has been received. For additional information, contact us at (972) 721-2468 between the hours of 8 a.m. to 12 p.m.

2. Does the City of Irving have anything to do with my cable service?: The Communications Department oversees the cable franchise and acts as a liaison between the cable company and its customers in the City of Irving. If you are unable to resolve your problem with the cable company or have a complaint about the service you received, call (972) 721-2533 for assistance.

3. How do I get cable?: Contact Spectrum at (972) 742-5892 or Frontier (Formerly Verizon FIOS) at 1(888) 481-0526.

4. Who do I contact if I have problems with my cable service?: Call Spectrum at (972) 742-5892 or Frontier (Formerly Verizon FIOS) at 1(800) 921-8101 if you have problems with cable.