Planning Department Customer Survey

2. City of Irving Planning Department Customer Survey

   Dear Customer,<br><br>You recently had contact with our department regarding the processing of a development application, request for information, or other inquiry. Please take a few moments to complete this survey. Your participation is encouraged and appreciated. Customer feedback allows us to continually improve the services we provide. Thank you for your time and assistance.<br><br>Sincerely,<br> City of Irving<br>Development Services

   Dear Customer,
   
   You recently had contact with our department regarding the processing of a development application, request for information, or other inquiry. Please take a few moments to complete this survey. Your participation is encouraged and appreciated. Customer feedback allows us to continually improve the services we provide. Thank you for your time and assistance.
   
   Sincerely,
   City of Irving
   Development Services

4. Type of application or request submitted

   1. Development Plan
   2. Landscape Variance Request
   3. Plat
   4. Request for General Information
   5. Special Fence Project Plan
   6. Zoning
   7. Zoning Verification Letter
   8. Other

5. Are you a

   1. Business
   2. Resident
   3. Visitor
   4. Other

7. If you chose other, explain.

8. If you chose other, explain.

10. Case Number or Property Address

11. If you submitted a development application, was your request

    1. Approved
    2. Approved with Modifications
    3. Denied

13. In what other cities have you submitted a similar type of request or inquiry?

15. How did your experience in Irving compare with your experiences in other cities?

17. Who was your primary contact person in the Planning Division?

19. Describe one way the Planning Division of the Planning and Inspections department can improve its services.

23. Based on your most recent contact, rate the service you received.

25. Assistance provided by planning division staff

    1. Very Satisfied

    1. Satisfied

    1. Dissatisfied

    1. Very Dissatisfied

27. Explanation of the process by planning division staff

    1. Very Satisfied

    1. Satisfied

    1. Dissatisfied

    1. Very Dissatisfied

29. Length of time taken to complete the process

    1. Very Satisfied

    1. Satisfied

    1. Dissatisfied

    1. Very Dissatisfied

31. Overall satisfaction with the process

    1. Very Satisfied

    1. Satisfied

    1. Dissatisfied

    1. Very Dissatisfied

33. Quality of communication from planning division staff

    1. Very Satisfied

    1. Satisfied

    1. Dissatisfied

    1. Very Dissatisfied

37. What was your impression of the employee who assisted you?

39. Knowledge

    1. Excellent

    1. Good

    1. Fair

    1. Poor

41. Overall Impression

    1. Excellent

    1. Good

    1. Fair

    1. Poor

43. Professionalism

    1. Excellent

    1. Good

    1. Fair

    1. Poor

45. Promptness

    1. Excellent

    1. Good

    1. Fair

    1. Poor

47. Willingness to Help

    1. Excellent

    1. Good

    1. Fair

    1. Poor

51. If you would like to discuss your comments or have a manager contact you, please provide your information below.

53. First Name

54. Last Name

56. Address

57. P.O. Box / Apt. Number

59. City

60. State

61. Zip

63. Phone Number

64. Fax Number

65. Email

Leave This Blank:


66. 1. Receive an email copy of this form.
67. Email address

    This field is not part of the form submission.

68. Submit

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