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Planning Department Customer Survey
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City of Irving Planning Department Customer Survey
Dear Customer,
You recently had contact with our department regarding the processing of a development application, request for information, or other inquiry. Please take a few moments to complete this survey. Your participation is encouraged and appreciated. Customer feedback allows us to continually improve the services we provide. Thank you for your time and assistance.
Sincerely,
City of Irving
Development Services
Type of application or request submitted
Development Plan
Landscape Variance Request
Plat
Request for General Information
Special Fence Project Plan
Zoning
Zoning Verification Letter
Other
Are you a
Business
Resident
Visitor
Other
If you chose other, explain.
If you chose other, explain.
Case Number or Property Address
If you submitted a development application, was your request
Approved
Approved with Modifications
Denied
In what other cities have you submitted a similar type of request or inquiry?
How did your experience in Irving compare with your experiences in other cities?
Who was your primary contact person in the Planning Division?
Describe one way the Planning Division of the Planning and Inspections department can improve its services.
Based on your most recent contact, rate the service you received.
Assistance provided by planning division staff
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Explanation of the process by planning division staff
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Length of time taken to complete the process
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Overall satisfaction with the process
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Quality of communication from planning division staff
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
What was your impression of the employee who assisted you?
Knowledge
Excellent
Good
Fair
Poor
Overall Impression
Excellent
Good
Fair
Poor
Professionalism
Excellent
Good
Fair
Poor
Promptness
Excellent
Good
Fair
Poor
Willingness to Help
Excellent
Good
Fair
Poor
If you would like to discuss your comments or have a manager contact you, please provide your information below.
First Name
Last Name
Address
P.O. Box / Apt. Number
City
State
Zip
Phone Number
Fax Number
Email
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