Privacy Policy

This policy describes the City of Irving, Texas privacy practices regarding information collected from visitors to this site. It contains information about what data is collected and how that information is used. This privacy policy applies to this website and all websites managed by the City of Irving.

We will not collect personally identifiable information about you when you visit our website unless you choose to provide that information to us. We do not give, share, sell, or transfer any personal information to a third party.

Collection and Use of Information

Server Log / Log Analysis Tools

The City of Irving utilizes server logs and log analysis tools to create summary statistics about the use of the website. The summary statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas. The following information is collected for this analysis.

  • Name, domain and numerical internet address of the host computer (usually your ISP). This tells us which ISPs people use to connect to our sites.
  • Date and time you accessed the website. This helps us make sure we have the resources to help all the people who use the site at peak times.
  • Internet address of the web page you came from. This tells us how people find the site.
  • Pages you visited. This tells us what is popular/helpful/interesting.
  • Browser you use. This allows us to keep our site accessible to as many people as possible.

For site management functions, aggregated information is collected for analysis and statistical purposes. The City does not report or use this information in any manner that would reveal personally identifiable information, and does not release this information to any outside parties unless required to do so under applicable law.

For site security purposes and to ensure the site remains available to all users, the city uses software to monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the site. Anyone using this website expressly consents to such monitoring.

We track the keywords that are entered into our search engine to measure interest in specific topics, but we do not track which terms a particular user enters.


Personally identifiable information contained in a question or comment sent to the City of Irving in an email message or in an online form submitted to the City will be used by the City to respond to the request and to analyze trends. The City may redirect the message to another city department or person who is in a better position to answer the question. We treat email the same way we treat letters sent to the city.

Email Subscription List

The site provides users the opportunity to subscribe to and unsubscribe from informational mailing lists. We do request information about our visitors when they utilize our mailing list form to determine which email addresses are added to or removed from our lists. Site users are free to unsubscribe at will using this form should they opt not to receive future communications from us.

The City of Irving has restricted discussion group lists. Neither the restricted discussion group lists nor the City websites are a public forum for free discussion. These restricted lists exist to serve the City’s need to make useful and practical information available and facilitates provisions of a City service or furthers another specifically articulated purpose of the City. Voluntary use of City of Irving restricted discussion email lists may reveal personal information to current and future users and administrators of these lists.

Web-based forms

The City uses Web-based forms. Personally identifiable information collected from these forms has a specified use (e.g., registration, applications, survey response, etc.) and the information is used by the City only for that purpose.

Online Surveys

From time to time, online surveys are being conducted on City’s Website. It is the City’s policy that confidential information gathered in these online surveys is used only for the research purposes indicated in the survey. Unless otherwise noted on the specified survey, your answers are confidential and individual responses will not be shared with other parties unless required by the Texas Public Information Act. Aggregate data from surveys may be shared with external third parties.


The City of Irving Website enables you to pay for services online with a credit card. These transactions are encrypted. (See Security Policy). It is the City’s policy that confidential information you enter in the transaction is used only for the purposes described in that transaction.

Cookie Use

The City Website may use cookies to provide interactive pages, such as web-based forms or surveys. These cookies are only used to allow applications to work. The City does not use cookies for other purposes. At no time will cookies track your activities on other Websites or on your computer, or try to gather information you choose not to give from you browser or computer. The City of Irving does not use Web bugs to track or report visitor information.

Open Records Act and Legal Disclosure

All information collected from the City of Irving Website, including the summary server log information, emails sent to the Website, and information collected from Web-based forms, is subject to the provisions of the Texas Public Information Act. Information about the Texas Public Information Act is available from the Office of the Texas Attorney General. We may be legally required to provide personally identifiable information to the appropriate governmental authorities. The City of Irving will cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities deemed to be illegal.

Links to Non-City of Irving Sites

When you follow a link to a non-City of Irving site, even the sites of other governmental agencies, this policy will not apply. You should check the privacy policy of each of these sites if you have concerns about how they handle information.

Changes to Privacy Policy

If the City of Irving makes any material changes to the way we use your personally identifiable information, we will post the changes here.